How Ingka increased staff retention by 5 points in 16 months In 2023, according to OC&C, staff turnover reached 56% for specialty retailers and 69% in food, with significant differences between store types and age groups. But at Ingka Group, HR team managed to improve employees' loyalty via a special program. Ulrika Biesert, Chief People Officer, and David Sinclair, Partner at OC&C, share their insights.
B&Q: 10% of e-commerce sales come from product recommendations At the World Retail Congress in Paris, Thierry Garnier, C.E.O. of Kingfisher (sales of US$14.98 billion in 2023,…
