mind RH is analysing the trends that will shape 2026. Artificial intelligence is emerging as a force that goes far beyond efficiency gains and productivity improvements. It is reshaping tasks, skill requirements and the organisation of work, raising fundamental questions around employment, working conditions and governance. While the scale of its impact is still unfolding, social dialogue is set to play a critical role in managing the transition.
Context
In just a few years, artificial intelligence has permeated virtually every area, from email-drafting assistants embedded in internal messaging systems to automated tools for sorting customer enquiries and recruitment software that scores candidates before a recruiter even opens a CV. Often introduced incrementally rather than as part of a defined strategy, these technologies have spread through successive updates, with limited anticipation of their impact on day-to-day work.
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