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The D.I.Y. group Kingfisher announced a new strategic plan “Powered by Kingfisher” which places e-commerce at the heart of all business activities. This initiative plans to develop...

6 July 2020

Ikea. A zero-waste lifestyle concept store

The furniture giant, which joined the Ellen MacArthur Foundation as a strategic partner in June 2020 and aims to become a circular company by 2030, is unveiling a new concept in Poland. Called...

6 July 2020

Discounters converted to click & collect?

Discount supermarket chains Aldi and Lidl are ready to accelerate home delivery, meeting an increasing demand for online shopping as driven by the Covid-19 crisis.Aldi announced the extension of...

6 July 2020

Reinventing basics: Signa Sports and Tendam are looking ahead

The Covid-19 crisis is forcing us to rethink business models in the long term. Two major European retailers, Signa Sports United (present in 17 countries) and Tendam (ex-Cortefiel Group)...

6 July 2020

Fashion: Change or sink?

How will textile retailers reinvent a business to succeed after the Covid-19 crisis? For the time being, bad news is piling up. An example is the announcement of Inditex, the Spanish leader in...

6 July 2020

Keys for Post-lockdown Retail: Adapting to the New Normal

How to adapt to the "New Normal" after a health crisis? Kusmi Tea, Isabel Marant, Boucheron and Celine, answered questions from Michel Koch, editor of GRN, during the ICC@Retail webinar of the...

6 July 2020

Facebook, a sales channel like any other

In the midst of the crisis, Mark Zuckerberg announced the launch of Facebook Shops, a free feature for merchants that allows them to create online stores using Facebook and Instagram...

6 July 2020

Retail. China will overtake the U.S. by 2020

According to eMarketer, China will become the world’s largest retail market sooner than expected, partly due to the health crisis. The e-commerce battle between Alibaba, JD.com and...

6 July 2020

Decathlon deploys “scan and go” with MishiPay

Decathlon (2,193 stores in 54 countries, turnover of €12.4 billion in 2019), is deploying a mobile checkout system in 81 German stores with MishiPay, which was elected ‘Start-Up of the...

6 July 2020

“Virtual try”: success with leading cosmetics companies is real

There is no doubt that the health crisis is disrupting the customer experience across the globe. This is painfully clear for retailers of fashion, beauty and home furnishings. Touching and trying...

6 July 2020

Woop, the secret weapon of Aushopping Drive

Remaining discreetly in the shadow of the Mulliez Galaxy, the start-up Melting Point offers the brands within the Mulliez Family Association (like Auchan, Leroy Merlin, Decathlon, Kiabi and...

6 July 2020

Drive in shopping: a formula for the future?

It seems that customers have integrated click & collect, drive thru stores and curbisde pickup into their shopping processes. Experiments conducted by Aushopping (Ceetrus) in France and CapitaLand...

6 July 2020

Patagonia: departure of Rose Marcario, C.E.O.

Last September, Rose Marcario (as C.E.O.) received the Entrepreneurial Vision Award, on behalf of Patagonia at the United Nations Champions of the Earth Gala. She has now announced that she is...

15 June 2020

A young digital boss at Tag Heuer

Frédéric Arnault, (aged only 25) will be appointed as C.E.O. of Tag Heuer at the beginning of July. The youngest member of the Arnault clan is a graduate of the prestigious French...

15 June 2020

China. The potential of constrained travellers who spend

“In our Chinese stores, our new customers are much younger” said Jérome Bachasson, C.E.O. of German brand Hugo Boss in mainland China. For the men at the head of 150 stores in...

15 June 2020

Contactless services and customer value. Lessons from a Chinese boss

In China, Intime Retail (65 department stores and shopping centres plus the Miaojie e-commerce app.) has already reported activity back to 2019 levels. The Covid-19 crisis has allowed considerable...

15 June 2020

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La start-up Phenix prend en charge les invendus de produits cosmétiques du groupe Pierre Fabre

With Phenix, Pierre Fabre revalued 7.7 million unsold items in 4 years

Since 2021, Phenix has been responsible for revaluing unsold cosmetic products from the pharmaceutical group Pierre Fabre. Francis Lemontey, CSR Manager at Pierre Fabre, looks back on this...

4 November 2025

[Info mind] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing

Awarded on October 13, 2025 in France, in the category of the Customer Relationship Awards, the start-up specialising in e-commerce A/B testing continues to grow. For mind Retail, C.E.O. and...

23 October 2025

[mind Exclusive] Casino lost lawsuit against Mediaposte

According to information from mind Media, the Casino group failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...

21 October 2025

[mind Exclusive] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates

While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries...

9 October 2025

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With turnover down by 5.3% over 9 months, URW announces departure of Jean-Marie Tritant

In parallel with the release of 2025 3rd quarter results showing decreasing sales, Unibail-Rodamco-Westfield is initiating a major governance change. Chairman Jean-Marie Tritant, will step down at...

27 October 2025