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“Beyond individual incentives based on physical sales, it is necessary to integrate customer satisfaction criteria in a collective and more qualitative approach”

26 February 2021

Weakened in the U.S.A., L’Occitane continues to advance in Asia

The beauty retailer L’Occitane, listed on the Hong Kong stock exchange, adjusts priorities. If it managed to contain losses over the 9 months of 2020 (net turnover of €1.19 billion...

26 February 2021

China remains the world’s economic engine

“According to forecasts from the World Bank and the FMI, the Chinese economy is expected to overtake the American by 2028”

26 February 2021

COMMERCIAL SPACES ON SALE ?

Debt gives managerial instability and loss of value. Questions are swirling about the strategy of property owners, who historically focused only on retail and destination shopping centres.

26 February 2021

Alibaba. Where is Jack Ma?

Has the charismatic 56-year-old founder of Alibaba, a member of the Communist Party, been isolated by the Chinese authorities or just keeping a low profile? The mystery remains. Jack Ma was last...

22 January 2021

China. Starbucks is aiming for 600 openings in 2021

Starbucks (33,000 locations worldwide) is planning 600 openings in China in 2021. It will focus in particular on “walk-thru” locations, which allow customers to collect their orders...

22 January 2021

Walmart wants to develop Made in India

The American giant wants to triple its exports of products made in India to US$10 billion a year by 2027. Today, India is already one of Walmart’s main markets for products such as jewellery...

22 January 2021

PELOTON, THE CONCEPT OF THE MONTH

United States. Home-use anchored bike specialist Peloton is “Retailer of the Year” according to Forbes magazine. As consumers flock to Internet-connected bikes and treadmills to...

22 January 2021

Inditex. Fewer stores, bigger impact

By the end of January, Inditex will have closed all its physical stores under Bershka, Pull & Bear and Stradivarius banner in China. A year ago, these 3 brands had 162 stores in China. Their...

22 January 2021

Lagardère. A store whose offer changes morning and evening?

Lagardère Travel Retail Group wants to test a store in Parisian train stations whose offer will be adapted to the commuting movements of travellers. On the programme: pastries and hot...

22 January 2021

To sell on Veepee rather than Vinted?

Veepee, European leader in private sales (operating in 8 countries, 4 to 5 million visitors per day) wants to offer an alternative to the Lithuanian platform Vinted (34 million members in 2020...

22 January 2021

Food. Organic attracts investment

Organic products have been one of the big winners of 2020, both in the U.S. and in Europe. Whilst Nordic countries and Switzerland remain the most advanced markets in terms of organic per capita...

22 January 2021

Property. Arbitrate – right now

In the U.S.A. and Europe, G.R.N. interviewed major retail and property management. Their answers illustrate a future business model.

22 January 2021

Auchan chooses a family management structure

Alexandre Mulliez, (aged 34) is the grandson of Gérard Mulliez, a founder of Auchan Group. He is now Vice President of Auchan – France. Graduating from EM Lyon in 2010, his first...

21 January 2021

Couche-Tard: France blocks €16.1 billion bid for Carrefour

The Canadian Couche-Tard‘s offer of €20 per Carrefour share was rejected by the French government, citing food security and employment issues. Carrefour, whose share price has fallen to...

21 January 2021

Ikea. The end of the mandatory customer path?

Recent results say a lot about smart strategies from Ikea, which managed to limit Covid-19 losses last year (retail turnover of €35.2 billion, down by 4%). At the beginning of January 2021...

21 January 2021

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Romain Mombert, Eurazeo: “Tomorrow, retailers and brands will no longer acquire customers, but AI agents”

In a proliferation of AI start-ups, how can investors distinguish those that bring true innovation and in which they should invest? For what valuation metrics? In retail and payment, what types of...

19 March 2026

Already in POC, Klarna launches long-term credit in Germany, the UK and France

Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...

18 March 2026

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

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GDPR: Amazon’s €746 million fine is cancelled for now

Luxembourg’s Administrative Court has overturned the record €746 million GDPR fine against Amazon, citing procedural gaps in the CNPD's original 2021 investigation. While the court confirmed the...

23 March 2026

Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour

On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...

5 March 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers

On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...

4 March 2026

Social media & age verification: Tech breaks the glass ceiling of precision

As an array of international governments restrict social networks access for teenagers under 15 or 16, new facial recognition technologies from Yoti, Persona and k-ID are making progress in...

13 March 2026

Faced with sluggish demand, The Home Depot and Lowe’s cut 1,400 jobs and reaffirm a B2B focus

In the United States, with the home improvement and D.I.Y. market under pressure, retail leaders are reorganising. Home Depot and Lowe's, respectively No. 1 and No. 2 in the market, announced...

25 February 2026