Customer experience

In the U.S.A., Walmart has partnered with Pinterest and Instacart with ChatGPT to simplify and speed up the creation of online grocery baskets. Details below.

12 December 2025

Shareholder change: Brevo becomes a unicorn through €500 million buy-out

After raising €140 million in 2020, CRM start-up Brevo, dedicated to SMEs, completed a buy-out on December 4, 2025. U.S. private equity fund General Atlantic and British Oakley Capital, each...

11 December 2025

Retail tech mapping 2025: 42% of start-ups already profitable, 53% aiming for breakeven within 3 years

In their final update for 2025 covering retail tech mapping, FDJ Ventures and France Digitale present new challenges for French retail start-ups. These include financing, slowing company creation...

10 December 2025

With 7% of e‑commerce sales, Albertsons deploys an AI agent and prepares integration with ChatGP

While Walmart and Target connected product catalogue to ChatGPT, Albertsons launches an AI agent on e‑commerce sites and hints at a future interface with OpenAI’s conversational platform.

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

How Maison 123 generated €420,000 on WhatsApp in 5 months

Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...

3 December 2025

Criteo wants to integrate sponsored products into AI chatbots

With 720 million daily active users and 4.5 billion products in the catalogue, Criteo wants to integrate with agentic commerce. Betting on proprietary data, the adtech company is testing...

2 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

Deborah Van Dessel (Lagardère Travel Retail): “We are testing AI tools and prompts for store layout”

Between global governance, local ambassador clubs and deployments at scale, Lagardère Travel Retail identified major operational gains thanks to AI, while other use cases reveal the current limits...

25 November 2025

Adobe bets on GEO with the US$1.9 billion acquisition of Semrush

On November 19 the technology leader Adobe (2024 revenue: US$21.5 billion, up by 11% at constant rates) announced the acquisition of SaaS platform Semrush (2024 revenue: US$376.8 million, up by...

21 November 2025

How Cuisinella’s AI chatbot generates a rise by 21% of in-store appointments

To support “drive-to-store”, the Schmidt group subsidiary deployed an AI chatbot on the e-commerce site to improve conversion of in-store appointment bookings. For mind Retail, Daniel Freyd, Chief...

20 November 2025

Aive extends series A with €4.5 million in debt and announces a new client

Alongside a Series A round of €16.5 million (including €12 million in equity in June and €4.5 million in debt announced on November 15) the start-up Aive has just signed a new...

19 November 2025

Jeff Bezos takes the helm of AI start-up project Prometheus

At a time when Michael Burry, the American investor known for predicting the subprime crisis, is forecasting a burst of the speculative bubble around AI, former Amazon C.E.O. Jeff Bezos is now...

18 November 2025

How RougeGorge brings weather data into CRM strategy

After 4 years of collaboration on personalised emails the lingerie retailer RougeGorge is accelerating with retail tech partner Reelevant, which is expanding within AFM thanks to recent contracts...

10 November 2025

Personalisation: Why Wallapop second-hand marketplace chose AlbatrossAI

Spain’s equivalent of Leboncoin, Wallapop, relies on the young start-up AlbatrossAI to personalise in real time how a catalogue is displayed on the app. At the core of this recommendation and...

5 November 2025

[Info mind] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing

Awarded on October 13, 2025 in France, in the category of the Customer Relationship Awards, the start-up specialising in e-commerce A/B testing continues to grow. For mind Retail, C.E.O. and...

23 October 2025

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

2 December 2025

Most viewed articles of the month on mind Retail

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What readers clicked on the most last month.

Online Advertising: Leroy Merlin and Auchan at the heart of a political controversy

Since November 17, Leroy Merlin has faced controversy after a report from Sleeping Giants, an activist group against online hate speech. The organisation alerted the Adeo group retailer (GMV 2024...

21 November 2025

Payment: a lever for retail innovation

This month, our editorial team highlights how innovation is taking shape around payment. This key stage, enabling turnover to be collected by retailers, is at the heart of numerous pilots and...

28 November 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Adobe bets on GEO with the US$1.9 billion acquisition of Semrush

On November 19 the technology leader Adobe (2024 revenue: US$21.5 billion, up by 11% at constant rates) announced the acquisition of SaaS platform Semrush (2024 revenue: US$376.8 million, up by...

21 November 2025

How Maison 123 generated €420,000 on WhatsApp in 5 months

3 December 2025

Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”

Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...

11 December 2025