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Operating in the U.S.A. and Canada, furniture retailer Crate & Barrel (Otto Group) developed an appointment-only service offering advice on interior design and decoration. Results were...

17 April 2024

Jean-Louis Borde, Gemo: “We are going to launch a rental service for our baby range”

Fashion retailer Gemo, part of the Eram group, adapted logistic tools to embrace a circularity journey for rental services. Jean-Louis Borde, Supply-Chain Director, explained adoption of the new...

15 April 2024

Autonomous stores: with a smart shopping cart, Amazon is aiming for a more omnichannel retail media

By deploying a smart shopping cart in large-format stores, to the detriment of "Just Walk Out" technology, Amazon is seeking to capitalise on a new medium for retail media. Has the limits of...

11 April 2024

Hampered by geopolitical tensions, Majid Al Futtaim ends 2023 almost at a standstill

Affected by the Israeli-Palestinian conflict and the devaluation of the Egyptian currency, Majid Al Futtaim unveiled mixed financial results for 2023.

28 March 2024

[mind Retail Exclusive] Why Chalhoub Group focuses on these 3 technologies for vendors

With Sleekflow, Confer With and Connect, Chalhoub is speeding up deployment of technology for sales staff. The Dubai-based retailer of personal goods revealed to mind Retail the results of 3...

28 March 2024

Shein shakes up the Mexican fashion market

Selling in Mexico since June 2023, Shein has been steadily taking market share from traditional local retailers such as Walmart, Coppel and El Puerto de Liverpool. These are adapting business...

27 March 2024

French government is expected to confirm laws for “fast fashion” and eco-score

In France, following adoption of a fast fashion law by the Parliament in mid-March, the government is under pressure to deliver. Definitions are needed for company thresholds alongside terms and...

26 March 2024

IDKids streamlines the store network and will be laying off 14% of staff

After closing 44 Catimini stores in 2023, the IDKids group is to cut two banners and lay off 14% of its workforce. According to our sources, one Board member already left the company.

18 March 2024

[mind Retail Exclusive] After 3 months of a pilot, what are the results of Castorama’s chatbot powered with GenAI?

As part of the 1to1Monaco event, Romain Roulleau, Marketing, Digital and Customer Director at Castorama, spoke to mind Retail about the results of the Hello Casto chatbot. He also detailed...

14 March 2024

Philippe Muhr, Intersport: “GenAI at the start of the chatbot funnel, helps us better assess consumer’s needs and boosts conversion”

At the 1-to-1 show in Monaco, Philippe Muhr, E-Commerce Director at Intersport, spoke exclusively to mind Retail about his transformation roadmap, and the results of the integration of GenAI into...

14 March 2024

Troubled Maisons du Monde relies on Google’s AI to keep e-commerce afloat

Maisons du Monde is unveiling a recovery plan, that focused on a new franchising model. Meanwhile, it is taking stock of how to use AI to improve performance, including digital acquisition...

13 March 2024

After Kiabi, Primark prepares to enter India

Primark and Kiabi, two European giants in the low-price fashion sector, are looking to expand into the Indian fashion market. mind Retail takes a look at their respective strategies.

7 March 2024

Jérémie Levy, Converteo: “Generative AI prices are not easy to read or to budget for: we’re dealing with probabilism”

Converteo, whose almost 50% of revenue comes from the retail, beauty and luxury sectors, supports retailers in collecting, modelling, measuring and activating data. Jérémie Levy, Managing...

4 March 2024

EU: sustainability due diligence directive blocked by France, Germany and Italy

The Corporate Sustainability Due Diligence Directive has failed to win support from the qualified majority of member states needed to reach the final vote in the European Parliament. The...

1 March 2024

Carrefour ends 2023 on a high note and aims to lease-operate 30% of hypermarkets

Carrefour has published a positive balance sheet for 2023, boosted by external growth in Brazil and in Europe. In France, the strategy of switching to franchising and leasing contracts has...

27 February 2024

Driven by core business and advertising, Walmart concludes 2023 with strong figures

Like Amazon, Walmart improved margins in 2023, thanks to a healthy core business, steady growth in e-commerce and leverage from advertising revenue. This strategy enabled the company to announce...

22 February 2024

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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Small parcels tax: France, Italy, Romania and Benelux respond to low-cost marketplaces

Shein, Temu, AliExpress… Facing marketplaces flooding Europe with non-compliant goods, the French National Assembly voted for a €2 tax on parcels under €150 from January 2026. This level is half...

21 November 2025

Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Price-fixing investigation: Swatch and Citizen under scrutiny in Italy

On December 9, 2025, Swiss watch groups Swatch (Tissot, Mido and Hamilton) and Japanese Citizen (Bulova, Vagary, Frédérique Constant and Alpina) were placed under investigation by...

11 December 2025

Italy: three executives from luxury goods group Tod’s investigated over worker exploitation

After placing Loro Piana (LVMH), Armani, Dior and Valentino under judicial administration, the Milan public prosecutor's office is now targeting Tod's. Three of its executives are under...

28 November 2025

Australia bans access to social networks for under‑16s

As part of the adoption of the Online Safety law Social Media Minimum Age, voted on 28 November 2025, minors aged under 16 will no longer be able to access social networks in Australia from...

2 December 2025

Customs duties: Costco sues the Trump administration

On November 28, Costco (net sales of US$267 billion in the fiscal year ending August 31, 2025 , up by 8.1% after 6% in 2024) sued the Trump administration, judging the tariff surcharges imposed...

5 December 2025