ASV
Peak season 2025: From generative AI to conversion, the innovative strategies of Galeries Lafayette, La Grande Récré, Boozt and Blissim
How are retailers and e-merchants preparing for peak season 2025? With the rise of generative AI engines in customer searches and LLM tools, what are the priorities for Digital and Omnichannel...
- Retail
- Retailer and e-commerce
- Analysis
30 September 2025
Customer service: With AI, Saks reduces calls requiring humans by 20%
On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S. conversational platform NLX and AWS. Since April, customers can ask the AI agent about...
13 August 2025
[mind Retail Exclusive] MediaMarkt aims to boost after-sales service performance with AI-enhanced advisors
Behind the scenes of Shoptalk, mind Retail spoke with Henny Steiniger, VP of Customer Experience at MediaMarkt. She revealed her ambitions for the new after-sales chatbot enhanced with generative...
6 June 2025
Customer service: Orange and VIPP Interstis rely on AI to boost performance
On November 26, 2024, Orange (sales 2023: €39.7 billion, selling in 26 countries) signed a multi-year agreement with OpenAI to access AI training models. From H1 2025, this will train LLMs...
- Retail
- News brief
5 December 2024
Our mind news
As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...
- Retail
- mind Exclusive
- Retail tech
13 March 2026
Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...
- Retail
- mind Exclusive
- Retail tech
12 March 2026
While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...
- Retail
- mind Exclusive
- Retail tech
11 March 2026
While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...
- Retail
- mind Exclusive
- Retail tech
27 February 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour
On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...
- Retail
- Economy and regulators
- News
5 March 2026
2
Conflicts in the Middle East: what impact on the supply chain and European retail?
With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...
- Retail
- Economy and regulators
- News
5 March 2026
3
Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers
On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...
- Retail
- Economy and regulators
- News
4 March 2026
4
Social media & age verification: Tech breaks the glass ceiling of precision
As an array of international governments restrict social networks access for teenagers under 15 or 16, new facial recognition technologies from Yoti, Persona and k-ID are making progress in...
- Retail
- Economy and regulators
- News
13 March 2026
5
Faced with sluggish demand, The Home Depot and Lowe’s cut 1,400 jobs and reaffirm a B2B focus
In the United States, with the home improvement and D.I.Y. market under pressure, retail leaders are reorganising. Home Depot and Lowe's, respectively No. 1 and No. 2 in the market, announced...
- Retail
- Economy and regulators
- News
25 February 2026
6
Search AI : in the retail sector, 25% of AI queries are transactional
For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...
- Retail
- Economy and regulators
- Analysis
2 March 2026