Customer service: With AI, Saks reduces calls requiring humans by 20% Americas On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S.…
Exclusive [mind Retail Exclusive] MediaMarkt aims to boost after-sales service performance with AI-enhanced advisors Europe Behind the scenes of Shoptalk, mind Retail spoke with Henny Steiniger, VP of Customer Experience at MediaMarkt. She revealed her ambitions for the new after-sales chatbot enhanced with generative AI, launched in early May 2025 and designed for in-store advisors.
Customer service: Orange and VIPP Interstis rely on AI to boost performance Africa, Middle East On November 26, 2024, Orange (sales 2023: €39.7 billion, selling in 26 countries) signed a multi-year agreement with OpenAI to access AI training models.…
