Customer service: With AI, Saks reduces calls requiring humans by 20% Americas In a context of sluggish consumption, budgetary and geopolitical uncertainties (U.S.A., Middle East, Ukraine), concentration and financing tensions, retailers are prioritising efficient and hyper-agile schemes. Mind Retail summarised the 6 themes that will structure 2025
Words of Executives Non-compliant products, price perception, customs tensions: Zalando, Fnac-Darty, Carrefour and Procos sound the alarm Europe During the Start Me Up day organised on July 3, 2025 by Fevad, Laura Toledano (Zalando), Enrique Martinez (Fnac-Darty), Emmanuel Grenier (Carrefour), Emmanuel Le Roch (Procos), Henri Isaac (teacher) and Philippe Goetzmann (Philippe Goetzmann law firm) shared views on the challenges facing European e-commerce.
H&M equips U.K.’s staff with cameras to curb shoplifting and assaults Europe On July 7, 2025, H&M launched a trial in the United Kingdom of body cameras for sales staff, who have been facing an increase in shoplifting and assaults.…
Co-op U.K. and Coop Alleanza stop buying from Israel amid geopolitical pressure Africa, Middle East Eager to “support peace,” the British Co-op announced on June 24 that it would stop buying from 17 countries,…
[mind Retail exclusive] How second-hand goods are set to grow at Tara Jarmon and Zapa Europe Behind the scenes at the mind Retail Day conference in Paris on May 21, Laura Marquant, Managing Director of Tara Jarmon and Zapa, exclusively unveiled her circular roadmap. Accelerating second-hand sales with Faume, increasing collection volumes, gradual roll-out in stores... This shift towards circularity is already having an impact on customer acquisition and generating more sales opportunities.
SAP joins Amazon, Walmart and Salesforce in scaling back its diversity programme Europe Following Donald Trump's executive order to abolish diversity policies, SAP, the German business management software leader, has announced that it is scrapping its target of 40% women in its workforce by 2030.
President Trump orders EU companies to cancel diversity policies Europe On March 28, many companies in France, Italy, Spain and Belgium (aviation, defence, consulting) received a letter from the Trump administration asking them to “…
Dunlop Sports fined US$1.3 million for anti-competitive behaviour Asia In early March 2025, in South Korea, the Fair Trade Commission (FTC) imposed a fine of US$1.29 million on the golf equipment supplier and e-tailer Dunlop Sports for anti-competitive practices.…
In 2024, which retailers have the best scores on the professional equality index? In 2024, 1,812 online and omnichannel retailers with more than 50 staff reported their score on the professional gender equality index to the French Ministry of Labour. mind Retail analysed the scores of companies in 8 retail sectors for the financial year ending in December 2024.
Under attack from 19 States, will Costco give in to the anti-inclusion and diversity movement? Americas On January 28, 19 U.S. states sent a letter to the C.E.O. of Costco, a brand name that is emblematic not only for its HR and pay policies, but also for equity, diversity and inclusion. The retailer is being urged to fall in line with the new standards being pushed by the new President Trump.
