efficiency

On the sidelines of Diamart Consulting’s Retail Data Day event in Paris, Louis des Escotais, Chief Performance Officer at Leroy Merlin, presented to mind Retail the results of Wiser, an internal...

5 February 2026

Tata Consultancy Services warns only 24% of retailers use AI for autonomous decision-making

Despite a strong rhetoric around AI, retail struggles to move beyond chatbots. According to the TCS Global Retail Outlook 2026 study, based on responses from 800 executives across 18 countries, AI...

4 February 2026

[mind Retail Exclusive] With Najar’s technology, Chronodrive reduces SaaS subscription budget

Faced with the inflation of technological costs, Najar supports retailers in optimising their SaaS subscriptions. Exclusively for mind Retail, Chronodrive shared the results of a partnership with...

18 March 2025

[mind Retail Exclusive] But adopts Klark’s AI to optimise customer relations

Home equipment retailer But has adopted the Klark platform to streamline the customer relations processes, mind Retail learned at 1-to-1 conference in Monaco. After a POC phase, the retailer moved...

18 March 2025

Words from retail leaders: how to prioritise the use of AI in project mode

During the 1-to-1 conference in Monaco, mind Retail asked 5 analysts, retail and e-commerce executives to share their roadmap in terms of using AI in project mode in the coming months. They also...

17 March 2025

[mind Retail Exclusive] Chronodrive and Norauto join Tipik’s HR multi-brand pool to absorb peaks in activity

Chronodrive and Norauto join Tipik, an H.R. pooling solution managed with Laponi and Cegedim. Already adopted by Decathlon, Kiabi, Brice, Jules, Rouge Gorge, La Vie Claire, Leroy Merlin, Boulanger...

29 November 2024

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Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...

27 February 2026

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Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

27 February 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers

On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...

4 March 2026

Agentic commerce : After Stripe, Mirakl partners with JPMorgan Payments

On March 10, 2026, Mirakl and JPMorgan Payments (JPMP) unveiled a partnership to deploy agentic commerce by combining the Mirakl Nexus agentic orchestration platform with the U.S. bank’s...

16 March 2026

Online authentification : Prelude expands a “message free” solution globally

A competitor to Twilio, Vonage and Plivo, the French startup Prelude, which has 75 retail clients, is actively deploying Prelude Zero, an authentication method that requires no message delivery...

13 March 2026