Insurance

To gain competitive advantage, insurer Covéa is improving customer experience by developing an AI-powered solution dedicated to analysing customer feedback: Vox IA.

24 February 2025

Cyber insurance: Stoïk sets course for Spain

Three months after raising €25 million, cyber-insurance specialist Stoïk is setting up operations in Spain. Already selling in France (since 2021), Germany (2023), Monaco and Austria...

23 January 2025

[mind Retail Exclusive] Back Market presents 6-month report on virtual payment card

In Europe, for products not repairable under warranty, Back Market has been offering a dematerialised card refund solution since May 2024. Where compensation was previously sent by e-mail via an...

27 November 2024

After raising US$27 million and doubling retail clients, Stoïk wants to accelerate in fashion

Ahead of Black Friday, on November 29, Stoïk, a specialist cyber risk insurance solution, signed an agreement with the French Fashion Federation (Fédération Française du...

4 November 2024

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Italian Golden Goose set for Chinese ownership

A year after the French children’s clothing brand Bonpoint was acquired by Chinese group Youngor, Italian luxury brand Golden Goose is next. British fund Permira (already owner of Hugo...

9 December 2025