How Ingka increased staff retention by 5 points in 16 months In 2023, according to OC&C, staff turnover reached 56% for specialty retailers and 69% in food, with significant differences between store types and age groups. But at Ingka Group, HR team managed to improve employees' loyalty via a special program. Ulrika Biesert, Chief People Officer, and David Sinclair, Partner at OC&C, share their insights.
