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Will the Chinese trend of live video selling spread to the United States and Europe? With consumers remaining at home, the virus triggered a new live streaming mania for the Chinese market...

8 September 2020

2025: The Great Leap Forward for Electronic Payments

To counter the spread of a global virus that is both active and unpredictable, contactless technology is a “must have” solution within the Covid-19 crisis. Bringing a bank card close...

8 September 2020

Meals at home. Retailers join forces with new players to conquer a new channel

From Casino in France (with Deliveroo) to Auchan in Europe (with Glovo), via Aldi in Great Britain (with Deliveroo), food retailers have multiplied partnership agreements with such unicorns of...

8 September 2020

U.S.A. Renewed mobilisation to find alternatives to plastic bags

In a curious twist of history, Covid-19 led to an increase in the use of plastic bags. Reusable bags were suspected of transmitting a virus. However, disposable, single-use checkout bags was...

8 September 2020

U.S.A. Best Buy transforms 25% of stores into a ship-from-store hub

The electronics retailer Best Buy, well known for innovation, is reviewing products to integrate a delivery formula for stores that were designed for larger volumes. Currently, 60% of orders...

8 September 2020

OMNICHANNEL: “Our staff transform the business with us”

Ludovic Holinier was appointed in 2019 to run the Belgian Group Louis Delhaize (turnover €7.925 billion, more than 900 points of sale), after managing Sun Art, the Auchan Group’s subsidiary in...

8 September 2020

U.S.A. Levi’s Jeans aims to reduce reliance on reseller network

The distribution of Levi’s Jeans sales has been completely turned upside down by Covid-19. In 2019, the share of resellers and brands reached 56% of sales. By June 30th, 2020, this fell to...

8 September 2020

Dubai. No return to normal before 2021, says Patrick Chalhoub

The Chalhoub Group, a major player in the luxury goods industry, headquartered in Dubai (United Arab Emirates) and distributing luxury retailers such as Louis Vuitton and Dior, has overcome the...

8 September 2020

China. Meituan Dianping tests virtual currency

The meals-on-wheels giant from the Tencent Holdings Ltd group is in talks with the People’s Bank of China to test a virtual currency with customers. Meituan Dianping would join start-up Didi...

8 September 2020

Post-Covid-19: Mobilising teams around the customer experience

During the height of the pandemic, retail staff managed the unexpected: inventory, new health and sanitary regulation and customers. When normal trade returns, it is imperative for retailers to...

8 September 2020

“E-learning proved worthwhile during Covid-19 lockdown.”

Dominique Schelcher, C.E.O. of Système U, gave us a preview of his talk on “human beings, the driving force of recovery” at the Retail Project event on September 10th, in an interview.

4 September 2020

François Loviton: Carrefour takes orders by “OK Google”

François Loviton the Retail Director at Google since 2015, announced a voice-driven retail partnership (Voice Commerce) with Carrefour. This world-first was announced via Twitter instead of...

6 July 2020

Starbucks: Kevin Johnson believes in on-the-go coffee services

Lesser known than founder Howard Schultz who made Starbucks a global chain, Kevin Johnson is today the captain of a ship in the middle of a storm. Operating 32,000 stores, Starbucks expects to...

6 July 2020

Expert view: “Accurate data helps fashion to be more responsible and omnichannel”

A true digital expert (ex-Pixmania, Private Showroom, Stuart), PingKi Houang, FashionCube's multi-channel Director and President of Fashion Data explains how to put "data intelligence at the...

6 July 2020

CONCEPT OF THE MONTH – Shiseido Beauty Square: When beauty becomes a show

In mid-June, luxury cosmetics brand Shiseido (sales of US$2 billion in Q1 2020 ending March 31, down by 17.1% from the previous year) opened a new concept store in the Harajuku district of Tokyo...

6 July 2020

Nordstrom conquers Covid-19 with smart inventory management

Whilst 378 points of sale of the American department store chain Nordstrom (US$15 billion turnover in 2019, -2.2%) are gradually reopening in the U.S., the company passed the first months of the...

6 July 2020

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La start-up Phenix prend en charge les invendus de produits cosmétiques du groupe Pierre Fabre

With Phenix, Pierre Fabre revalued 7.7 million unsold items in 4 years

Since 2021, Phenix has been responsible for revaluing unsold cosmetic products from the pharmaceutical group Pierre Fabre. Francis Lemontey, CSR Manager at Pierre Fabre, looks back on this...

4 November 2025

[Info mind] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing

Awarded on October 13, 2025 in France, in the category of the Customer Relationship Awards, the start-up specialising in e-commerce A/B testing continues to grow. For mind Retail, C.E.O. and...

23 October 2025

[mind Exclusive] Casino lost lawsuit against Mediaposte

According to information from mind Media, the Casino group failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...

21 October 2025

[mind Exclusive] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates

While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries...

9 October 2025

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AI search engines: how advertising is entering the conversation

While many retailers spend 80% of their acquisition budget on Google Shopping, monetisation tests are accelerating on ChatGPT, Perplexity and Gemini. How much of the budget will they absorb...

23 October 2025

Lululemon, Ralph Lauren, Gap and Levi’s enter peak season with high stock levels

Faced with rising customs tariffs affecting US imports, several retailers have built up significant inventories. Over a year, the stocks of Gap, Levi’s, Lululemon, Ralph Lauren and Academy Sports...

27 October 2025

JD.com, Amazon Haul, Kaufland, Rakuten: Europe becomes new battleground for global marketplaces

In the U.S.A. sales of ultra-low-price marketplaces sourcing goods from Asia are declining, as parcels worth less than US$800 are now subject to customs duties and a flat tax. As a result, players...

30 October 2025

TikTok Shop and Temu strengthen logistics networks by signing with Royal Mail and La Poste

To accelerate European markets, TikTok Shop and Temu signed agreements with the leading postal operators in France and the United Kingdom. Here is a look at these strategic partnerships.

20 October 2025

Faced with debt and declining sales, Fossil files for bankruptcy

Competition from Apple and Samsung in the smartwatch segment, collapsing sales, customs tariffs… Cornered with a debt of US$179 million, Fossil has filed several bankruptcy petitions in the U.S.A...

29 October 2025

France and Italy urge Shein to reassess a business model

While Shein continues to spark controversy through partnerships with Pimkie and BHV department stores (SGM), Italy announced plans to introduce a tax on Asian e-commerce platforms. In France, the...

13 October 2025