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According to the latest studies by iResarch, Deloitte and Gartner, the conversion rate from enquiry to sale for a live shopping event varies between 15% and 35% depending on the country, compared...

20 May 2021

The man who transformed Best Buy

In 2020, Best Buy’s turnover reached US$ 47.3 billion, up by 8%. With 43% of sales online, it is one of the most omnichannel retailers in the world. As a comparison, rival Fnac Darty reports...

20 May 2021

L’homme qui a sû transformer Best Buy

En 2020, le CA de Best Buy a atteint US$ 47,3 milliards (+8 %) … Avec 43 % de ventes en ligne, c’est l’un des retailers les plus omnicanaux au monde. A titre de...

20 May 2021

With Guillaume Motte, LVMH strengthens its management team

Guillaume Motte, President of Sephora Europe and Middle East, has been appointed as Deputy C.E.O. to Sidney Toledano, who heads the LVMH Fashion Group (brands Céline, Givenchy, Marc Jacobs...

20 May 2021

Ikea launches “R U OK?”

In Austria, the Ikea subsidiary considers the mental health of its employees a high priority. At the beginning of April 2021, the firm launched the awareness campaign “R U OK?” for...

20 May 2021

Beauty retailer Natura is moving ahead in China

Roberto Marques, President of the Brazilian cosmetics group Natura (owner of Avon, The Body Shop, Natura and Aesop) is in the process of registering The Body Shop and Aesop brands in China.

20 May 2021

Walmart reduces robotic automation

In the United States, Walmart (sales of US$ 559 billion in 2020, up by 8%) is phasing out massive automated locker towers that were visible in over 1,500 stores.

20 May 2021

Exclusive. Who were the world’s biggest retailers in 2020?

Mind Retail made a special ranking of retailers’ turnover in the last fiscal year. This ranking does not include Aldi, which has not published its financial results yet. In 2019, the last...

20 May 2021

Hammerson exits the retail parks sector

Hammerson has sold all 7 retail parks in the U.K., covering 205,000 sqm GLA, to Canadian group Brookfield Asset Management in a €385-million deal.

20 May 2021

Ikea soon on Oxford Street ?

As part of an urban strategy, Ikea is in advanced talks to acquire the Topshop flagship on Oxford Street in London (9,300 sq.m).

20 May 2021

3 omnichannel best practices

Orchestra, Jules and Speedway launched valuable processes to optimise rotation of merchandises, conversion rate via a tracking of cancelled online baskets and make "ship from store" services more...

20 May 2021

Omnichannel. What role for stores in 2021?

How can retailers enhance stores’ operational efficiency, as e-commerce is gaining ground? How should they remodel their functions and organisation, within retail operations that are fully...

20 May 2021

At Pepe Jeans, stores are an integral part of e-commerce services

Mind Retail met Marcella Wartenbergh, C.E.O. of AWWG (formerly Pepe Jeans Group) in a video interview. After a difficult year during which the Web accounted for 21% of the activity, she shares her...

4 May 2021

The US economy grew by 6.4% in Q1

After a G.D.P. decline of -3.3% during 2020, the U.S.A. economy grew by 6.4% in the first quarter of 2021, announced the Commerce Department.

4 May 2021

“Miniso relies on Big Data to create in-store traffic”

The Miniso Chinese retailer (4,500 stores, €10 billion turnover in 2020) built a data-driven model for range management. Mind Retail discussed with Jonathan Siboni, Co-Founder of Miniso in France...

4 May 2021

E-commerce. Affirm and Returnly invent a new customer service territory

In the U.S.A, the Affirm company which specialises in Buy Now Pay Later (B.N.P.L.) is extending their services with the purchase of Returnly. The specialist in deferred payments combines instant...

4 May 2021

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Romain Mombert, Eurazeo: “Tomorrow, retailers and brands will no longer acquire customers, but AI agents”

In a proliferation of AI start-ups, how can investors distinguish those that bring true innovation and in which they should invest? For what valuation metrics? In retail and payment, what types of...

19 March 2026

Already in POC, Klarna launches long-term credit in Germany, the UK and France

Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...

18 March 2026

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

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GDPR: Amazon’s €746 million fine is cancelled for now

Luxembourg’s Administrative Court has overturned the record €746 million GDPR fine against Amazon, citing procedural gaps in the CNPD's original 2021 investigation. While the court confirmed the...

23 March 2026

Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour

On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...

5 March 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers

On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...

4 March 2026

Social media & age verification: Tech breaks the glass ceiling of precision

As an array of international governments restrict social networks access for teenagers under 15 or 16, new facial recognition technologies from Yoti, Persona and k-ID are making progress in...

13 March 2026

Search AI : in the retail sector, 25% of AI queries are transactional

For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...

2 March 2026