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Catering. Charging customers to reserve a seat? That’s the bet the American giant is taking in Tokyo with a new type of facility in high-traffic areas. Starbucks’ very first...

21 January 2021

C&A. Throwback on an unusual year

After 3 years in general management teams at Primark Italy, Damien Defforey joined the Dutch group C&A (1,400 stores in 18 countries). At the head of the French subsidiary, G.R.N. interviewed him...

21 January 2021

Canada. Lululemon, winner in the health crisis?

The Canadian brand Lululemon Athletica specialises in yoga outfits (turnover of US$4 billion in 2019, 43% from e-commerce in the last quarter) is defying the gloom of the Covid-19 crisis, and...

21 January 2021

Digital to the rescue of department stores

Department stores, which are particularly exposed to the crisis, deployed unprecedented digital initiatives last year. Meeting with Selvane du Ménil, C.E.O. of the International Association of...

21 January 2021

LVMH. Mr de Lapuente takes charge of retail

From January 2021, Mr. Chris de Lapuente will be C.E.O. of the selective distribution branch of LVMH. Already running Sephora (2,600 stores) for more than 10 years, de Lapuente previously had Le...

9 December 2020

From Kiko to Euronics

Massimo Dell’Acqua (aged 51) takes over as C.E.O. of Euronics Italia (turnover of €2.4 billion in 2019). Dell’Acqua is a very experienced expert of retail and digital...

9 December 2020

Simon Property. Brick & mortar serving e-commerce returns

As the Christmas holiday approaches within a context of increasing online orders, the American property company Simon Property and Narvar, a major player in customer engagement on the Internet...

9 December 2020

Under the leadership of Niel – Bressler, URW may soon exit from the U.S.

After buying Westfield in 2018 for €20.4 billion, URW could change its strategic direction, at a time when Mr Cuvillier is leaving his position as President. Léon Bressler, former boss...

9 December 2020

Second hand. An eBay drive-through to authenticate luxury items

In the U.S.A., eBay offers an experience that is original to say the least: an authentication service for luxury goods in drive-through mode. The principle is simple, people bring the item they...

9 December 2020

Etsy. Behind the scenes of insolent growth

Handmade, adaptable and without intermediaries. The Etsy.com marketplace (a subsidiary of Zacks Internet), which enables the purchase and sale of hand-made and vintage items by small individual...

9 December 2020

Supply-chain. Relocate…how near or how far?

Will supply-chains really change after Covid-19 to become both shorter and more fluid? According to a study by Alvarez & Marsal carried out in Europe among 30 major retailers and 3,000...

9 December 2020

Walmart is shuffling cards between e-commerce and international business

The world’s leading retailer, engaged in a hand-to-hand struggle with Amazon, continues to reduce an international presence to focus on e-commerce. In just a few weeks, it has sold three...

9 December 2020

Georgia is due to welcome a first outlet centre

The construction of this centre, located at the south-east of the capital Tbilisi, will begin in the first quarter of 2021 with the opening of phase 1 (12,500 sq.m. GLA and 70 stores) scheduled...

9 December 2020

Vietnam. Retail sales rebound amidst a drop in tourist traffic

According to the General Statistics Office (GSO), Vietnam retail sales and consumer-services (including services for industries such as travel and accommodation) revenues have increased slightly...

9 December 2020

Malaysia. 50% of malls for catering / leisure

According to HC Chan, C.E.O. of the Malaysian property company Sunway Malls, “despite the pandemic, we signed up 200 new retailers this year. Among these new entrants, 35% are restaurant...

9 December 2020

WhatsApp rolls out payment system in India

The 400 million Indian users of WhatsApp (Facebook Group), will soon be able to pay for purchases or send money to each other via the mobile application as simply as they exchange text messages...

9 December 2020

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Romain Mombert, Eurazeo: “Tomorrow, retailers and brands will no longer acquire customers, but AI agents”

In a proliferation of AI start-ups, how can investors distinguish those that bring true innovation and in which they should invest? For what valuation metrics? In retail and payment, what types of...

19 March 2026

Already in POC, Klarna launches long-term credit in Germany, the UK and France

Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...

18 March 2026

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

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Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...

27 February 2026

Already in POC, Klarna launches long-term credit in Germany, the UK and France

Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...

18 March 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

BNPL: Between healthcare and retail, Scalapay accelerates a P.O.S. offensive with two major signings

Building on a strong foothold in fashion, Scalapay is strengthening in-store penetration targeting players in the healthcare sector. According to our information, the Italian BNPL unicorn has...

25 February 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026