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It seems that customers have integrated click & collect, drive thru stores and curbisde pickup into their shopping processes. Experiments conducted by Aushopping (Ceetrus) in France and CapitaLand...

6 July 2020

Patagonia: departure of Rose Marcario, C.E.O.

Last September, Rose Marcario (as C.E.O.) received the Entrepreneurial Vision Award, on behalf of Patagonia at the United Nations Champions of the Earth Gala. She has now announced that she is...

15 June 2020

A young digital boss at Tag Heuer

Frédéric Arnault, (aged only 25) will be appointed as C.E.O. of Tag Heuer at the beginning of July. The youngest member of the Arnault clan is a graduate of the prestigious French...

15 June 2020

China. The potential of constrained travellers who spend

“In our Chinese stores, our new customers are much younger” said Jérome Bachasson, C.E.O. of German brand Hugo Boss in mainland China. For the men at the head of 150 stores in...

15 June 2020

Contactless services and customer value. Lessons from a Chinese boss

In China, Intime Retail (65 department stores and shopping centres plus the Miaojie e-commerce app.) has already reported activity back to 2019 levels. The Covid-19 crisis has allowed considerable...

15 June 2020

Alibaba’s income jumps in the 1st quarter of 2020

In the quarter ending in March 2020, Alibaba’s sales grew by 22% to 114.31 billion yuan (US$16 billion). These figures are driven by very dynamic categories (food and fresh produce), the...

15 June 2020

Underwear. The Indian demand is oriented towards comfort

During the lockdown, Indian women have switched to more comfortable lingerie products. Underwired push-ups, “balconettes” and lace varieties have given way to underwire-free bras...

15 June 2020

India. Bata bets with WhatsApp

The Czech shoe retailer Bata reopened 53% of Indian stores in a total of 1,400 units. The firm is now winning business via WhatsApp and focusing on online sales channels. “Our desire to...

15 June 2020

Sephora is engaged against racism

Sephora responded to a plea from Aurora James, founder of the Brother Vellies line of accessories, to encourage retailers to devote 15% of their sales space to black-majority businesses. As...

15 June 2020

China. Beauty is back online

Despite the coronavirus crisis, which caused cosmetics sales to fall by 80% in February 2020, international retailers are betting on the Chinese online beauty market. On Alibaba‘s...

15 June 2020

Wall Street is tightening its access to Chinese companies

After the Luckin Coffee scandal (removed from the Nasdaq after reporting more than US$310 million in false sales) and in a climate of tension between Washington and Beijing, the Senate voted...

15 June 2020

Commercial real estate. Arm wrestling over the notion of force majeure

In the U.S.A., the time is not suitable for major acquisitions. The No. 1 shopping centre operator Simon Property cancelled an acquisition of Taubman Centers (26 centres in the U.S. and Asia) for...

15 June 2020

Department stores. Rinascente goes into e-commerce

As part of the Thai Central Group, the Italian Rinascente ‘store’ is a 10th unit, but actually a website exclusively devoted to e-commerce. At the launch scheduled for mid-June in...

15 June 2020

Ikea innovates in Japan

The Swedish kit furniture giant is opening its first city centre format dedicated to urban spaces in Tokyo, Japan, where it operates a total of 11 points of sale. Located near a Uniqlo store, Ikea...

15 June 2020

Primark in discussion with landlords

Closed since March 23rd, the fast fashion retailer Primark will reopen all 189 stores in the U.K. on June 15th. The giant retailer pays around €147 million in rent per year and has lost...

15 June 2020

Harrods temporarily expands into outlet

British department store Harrods (turnover of €987.6 million for the financial year ending February 2019, up by 1%), a subsidiary of Qatar Holding LLC, announces a new temporary outlet store...

15 June 2020

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Romain Mombert, Eurazeo: “Tomorrow, retailers and brands will no longer acquire customers, but AI agents”

In a proliferation of AI start-ups, how can investors distinguish those that bring true innovation and in which they should invest? For what valuation metrics? In retail and payment, what types of...

19 March 2026

Already in POC, Klarna launches long-term credit in Germany, the UK and France

Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...

18 March 2026

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

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Profound raises US$96 million in Series C funding, becoming a first GEO unicorn

Founded in 2024 in New York by James Cadwallader, GEO startup Profound raised US$96 million on February 24, 2026, in a Series C round led by Lightspeed Venture Partners, including Sequoia Capital...

25 February 2026

Romain Mombert, Eurazeo: “Tomorrow, retailers and brands will no longer acquire customers, but AI agents”

In a proliferation of AI start-ups, how can investors distinguish those that bring true innovation and in which they should invest? For what valuation metrics? In retail and payment, what types of...

19 March 2026

The SaaS licence model falters in the face of AI automation

With the launch of Claude Cowork, the software sector, prized by investors for predictable and recurring revenue, is slowing down. According to Bain, stock market indices for SaaS tech editors...

19 March 2026