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Exclusively for Global Retail News, Pierre Mestre, who took over the Orchestra childcare chain, explains why he changed his mind about delivery from stores.

9 December 2020

Do-it-yourself. Feedback from world giants

In Europe as in the U.S.A., there are lessons to be learnt in the D.I.Y. industry. This sector is benefiting from unprecedented spending deferrals - holidays, leisure activities and new car...

9 December 2020

Railway stations. Turning travellers into customers, Lagardère’s recipe

While air traffic is low, Benoit Verdier, Sales and Marketing Director at Lagardère Travel Retail, explains the current challenges of Retail in stations.

9 December 2020

Mukesh Ambani, the billionaire who defies Jeff Bezos

Born in Aden (Yemen) in 1957, Ambani’s ambitions are planetary. Heir (along with brother Adil Ambani) to the oil and gas empire founded by his father, he invested billions in...

4 November 2020

Simon Property rescues tenant JC Penney

A poker moves or a survival reflex? By saving JC Penney from bankruptcy, David Simon, President of Simon Property Group, the U.SA. leader in commercial property (turnover 2019 US$5 billion) and...

4 November 2020

Customer service: Mac Cosmetics at the top of the GARTNER 2020 ranking

As last year, the American firm Gartner published a ranking from a sample of 118 companies. These are the brands with the best digital practices in terms of customer service for department stores...

4 November 2020

Vending machines: a market of US$7.6 billion in 2026

In 2019, the world market for vending machines, whether they are used in the food, drink, tobacco sales or ticketing, represented US$6.234 billion, according to a study by Valuates Report. This...

4 November 2020

Second-hand sale: even Gucci is a partner

Significantly, the luxury house Gucci (part of Kering and turnover of €13.4 billion in 2019) has partnered with TheRealReal, a company which specialises in second-hand sales and reports 17...

4 November 2020

Customers wish for precautionary measures in stores for Christmas

According to a September global survey conducted by software manufacturer Oracle over 5,100 consumers, nearly 79% of respondents want masks to be worn in stores. 82% require visible cleaning in...

4 November 2020

Luxury will regain gloss by 2022 or 2023

Whilst many leaders of the luxury goods industry (LVMH, Chanel, Kering, Luxxotica, …) follow a positive trajectory, the COVID-19 crisis put an end to more than a decade of sustained growth...

4 November 2020

“Ikea is constantly testing new solutions for more sustainable consumption”

The Swedish group IKEA does not hesitate to venture into new areas: second-hand (with a first shop in Sweden in Eskilstuna), furniture rental, local production (for its restaurants) with the aim...

4 November 2020

Suning.com tests a shopping centre combining offline and livestreaming

With the closure of retail stores, livestreaming exploded in China. Every day, celebrities and politicians are promoting products and services live across digital channels. The Suning.com Group...

4 November 2020

China: Auchan withdraws in favour of Alibaba, champion of New Retail

Within 10 years, previously unknown retailers are the international giants. Alibaba, Tencent, JD.com and Suning impose their New Retail model, based on technology, accurate logistics, customer...

4 November 2020

Is franchising a new lifeline for Gap?

The American clothing chain plans to close 120 stores in Europe and 350 in the United States (with a total of 3,345 worldwide in February 2020). The European business is operating 70 stores in...

4 November 2020

No Deal: British Retail Consortium warns prices will rise

A “No Deal” with the European Union will result in a sharp increase in prices in stores. British retailers will not be able to absorb import customs duties that will be imposed by the...

4 November 2020

Service Containers: Monop’s and Tegut run pilots

Food retailers (Auchan, Carrefour, Co-op Sweden) are all running similar tests. Monop’ (104 stores) is the latest to launch an automatic supermarket via a ‘Black Box’ formula...

4 November 2020

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How Upsellr boosts conversion at Les Mousquetaires and targets traditional PIMs

While his start-up shakes up an array of players focused on product data management solutions, Edouard Margain, Co-Founder of Upsellr, shared with us at NRF Europe the results of the data...

19 September 2026

Hanshow makes a breakthrough in the US but stumbles on the economics of smart trolley

While at NRF Europe, Hanshow revealed a major contract with one of the U.S. retail giants to mind Retail, its smart trolley has yet to prove a market match. A hardware-focused strategy that raises...

18 September 2026

Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”

The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...

10 September 2026

ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending

By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...

10 September 2026