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After 3 years in general management teams at Primark Italy, Damien Defforey joined the Dutch group C&A (1,400 stores in 18 countries). At the head of the French subsidiary, G.R.N. interviewed him...

21 January 2021

Canada. Lululemon, winner in the health crisis?

The Canadian brand Lululemon Athletica specialises in yoga outfits (turnover of US$4 billion in 2019, 43% from e-commerce in the last quarter) is defying the gloom of the Covid-19 crisis, and...

21 January 2021

Digital to the rescue of department stores

Department stores, which are particularly exposed to the crisis, deployed unprecedented digital initiatives last year. Meeting with Selvane du Ménil, C.E.O. of the International Association of...

21 January 2021

LVMH. Mr de Lapuente takes charge of retail

From January 2021, Mr. Chris de Lapuente will be C.E.O. of the selective distribution branch of LVMH. Already running Sephora (2,600 stores) for more than 10 years, de Lapuente previously had Le...

9 December 2020

From Kiko to Euronics

Massimo Dell’Acqua (aged 51) takes over as C.E.O. of Euronics Italia (turnover of €2.4 billion in 2019). Dell’Acqua is a very experienced expert of retail and digital...

9 December 2020

Simon Property. Brick & mortar serving e-commerce returns

As the Christmas holiday approaches within a context of increasing online orders, the American property company Simon Property and Narvar, a major player in customer engagement on the Internet...

9 December 2020

Under the leadership of Niel – Bressler, URW may soon exit from the U.S.

After buying Westfield in 2018 for €20.4 billion, URW could change its strategic direction, at a time when Mr Cuvillier is leaving his position as President. Léon Bressler, former boss...

9 December 2020

Second hand. An eBay drive-through to authenticate luxury items

In the U.S.A., eBay offers an experience that is original to say the least: an authentication service for luxury goods in drive-through mode. The principle is simple, people bring the item they...

9 December 2020

Etsy. Behind the scenes of insolent growth

Handmade, adaptable and without intermediaries. The Etsy.com marketplace (a subsidiary of Zacks Internet), which enables the purchase and sale of hand-made and vintage items by small individual...

9 December 2020

Supply-chain. Relocate…how near or how far?

Will supply-chains really change after Covid-19 to become both shorter and more fluid? According to a study by Alvarez & Marsal carried out in Europe among 30 major retailers and 3,000...

9 December 2020

Walmart is shuffling cards between e-commerce and international business

The world’s leading retailer, engaged in a hand-to-hand struggle with Amazon, continues to reduce an international presence to focus on e-commerce. In just a few weeks, it has sold three...

9 December 2020

Georgia is due to welcome a first outlet centre

The construction of this centre, located at the south-east of the capital Tbilisi, will begin in the first quarter of 2021 with the opening of phase 1 (12,500 sq.m. GLA and 70 stores) scheduled...

9 December 2020

Vietnam. Retail sales rebound amidst a drop in tourist traffic

According to the General Statistics Office (GSO), Vietnam retail sales and consumer-services (including services for industries such as travel and accommodation) revenues have increased slightly...

9 December 2020

Malaysia. 50% of malls for catering / leisure

According to HC Chan, C.E.O. of the Malaysian property company Sunway Malls, “despite the pandemic, we signed up 200 new retailers this year. Among these new entrants, 35% are restaurant...

9 December 2020

WhatsApp rolls out payment system in India

The 400 million Indian users of WhatsApp (Facebook Group), will soon be able to pay for purchases or send money to each other via the mobile application as simply as they exchange text messages...

9 December 2020

Automotive. The time is ripe for recovery in China

In the automotive sector, Chinese demand is compensating for weaker international results. Ford Motor saw Chinese sales jump by 22% in the 3rd quarter but fall by 5% overall. At Daimler AG, sales...

9 December 2020

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Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”

Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026

Advantail signs with Formality to streamline commercial lease management

Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...

23 October 2026

How Mobilier de France reduced the share of cheque payments from 80% to 50%

With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...

15 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

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US retailers divided over the rise of autonomous shopping agents

In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...

21 October 2026