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In China, the world’s leading luxury market, many retailers (fashion, beauty, etc.) are speeding up business. With international travel restrictions, Chinese customers now buy locally. In...

9 December 2020

Rain Compact Store, the Concept of the Month

Minimum sales area, very limited products and no inventory. In Copenhagen, the Norwegian outdoor clothing brand Norwegian Rain opened its first 20 sq.m. store in November, offering only 6 models...

9 December 2020

Orchestra. “We have recalibrated the ship from store to improve profitability.”

Exclusively for Global Retail News, Pierre Mestre, who took over the Orchestra childcare chain, explains why he changed his mind about delivery from stores.

9 December 2020

Do-it-yourself. Feedback from world giants

In Europe as in the U.S.A., there are lessons to be learnt in the D.I.Y. industry. This sector is benefiting from unprecedented spending deferrals - holidays, leisure activities and new car...

9 December 2020

Railway stations. Turning travellers into customers, Lagardère’s recipe

While air traffic is low, Benoit Verdier, Sales and Marketing Director at Lagardère Travel Retail, explains the current challenges of Retail in stations.

9 December 2020

Mukesh Ambani, the billionaire who defies Jeff Bezos

Born in Aden (Yemen) in 1957, Ambani’s ambitions are planetary. Heir (along with brother Adil Ambani) to the oil and gas empire founded by his father, he invested billions in...

4 November 2020

Simon Property rescues tenant JC Penney

A poker moves or a survival reflex? By saving JC Penney from bankruptcy, David Simon, President of Simon Property Group, the U.SA. leader in commercial property (turnover 2019 US$5 billion) and...

4 November 2020

Customer service: Mac Cosmetics at the top of the GARTNER 2020 ranking

As last year, the American firm Gartner published a ranking from a sample of 118 companies. These are the brands with the best digital practices in terms of customer service for department stores...

4 November 2020

Vending machines: a market of US$7.6 billion in 2026

In 2019, the world market for vending machines, whether they are used in the food, drink, tobacco sales or ticketing, represented US$6.234 billion, according to a study by Valuates Report. This...

4 November 2020

Second-hand sale: even Gucci is a partner

Significantly, the luxury house Gucci (part of Kering and turnover of €13.4 billion in 2019) has partnered with TheRealReal, a company which specialises in second-hand sales and reports 17...

4 November 2020

Customers wish for precautionary measures in stores for Christmas

According to a September global survey conducted by software manufacturer Oracle over 5,100 consumers, nearly 79% of respondents want masks to be worn in stores. 82% require visible cleaning in...

4 November 2020

Luxury will regain gloss by 2022 or 2023

Whilst many leaders of the luxury goods industry (LVMH, Chanel, Kering, Luxxotica, …) follow a positive trajectory, the COVID-19 crisis put an end to more than a decade of sustained growth...

4 November 2020

“Ikea is constantly testing new solutions for more sustainable consumption”

The Swedish group IKEA does not hesitate to venture into new areas: second-hand (with a first shop in Sweden in Eskilstuna), furniture rental, local production (for its restaurants) with the aim...

4 November 2020

Suning.com tests a shopping centre combining offline and livestreaming

With the closure of retail stores, livestreaming exploded in China. Every day, celebrities and politicians are promoting products and services live across digital channels. The Suning.com Group...

4 November 2020

China: Auchan withdraws in favour of Alibaba, champion of New Retail

Within 10 years, previously unknown retailers are the international giants. Alibaba, Tencent, JD.com and Suning impose their New Retail model, based on technology, accurate logistics, customer...

4 November 2020

Is franchising a new lifeline for Gap?

The American clothing chain plans to close 120 stores in Europe and 350 in the United States (with a total of 3,345 worldwide in February 2020). The European business is operating 70 stores in...

4 November 2020

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AI agents: the KPIs that led L’Oréal to scale up across its warehouses

After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...

20 October 2026

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Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT

AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...

16 October 2026