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Department stores, which are particularly exposed to the crisis, deployed unprecedented digital initiatives last year. Meeting with Selvane du Ménil, C.E.O. of the International Association of...

21 January 2021

LVMH. Mr de Lapuente takes charge of retail

From January 2021, Mr. Chris de Lapuente will be C.E.O. of the selective distribution branch of LVMH. Already running Sephora (2,600 stores) for more than 10 years, de Lapuente previously had Le...

9 December 2020

From Kiko to Euronics

Massimo Dell’Acqua (aged 51) takes over as C.E.O. of Euronics Italia (turnover of €2.4 billion in 2019). Dell’Acqua is a very experienced expert of retail and digital...

9 December 2020

Simon Property. Brick & mortar serving e-commerce returns

As the Christmas holiday approaches within a context of increasing online orders, the American property company Simon Property and Narvar, a major player in customer engagement on the Internet...

9 December 2020

Under the leadership of Niel – Bressler, URW may soon exit from the U.S.

After buying Westfield in 2018 for €20.4 billion, URW could change its strategic direction, at a time when Mr Cuvillier is leaving his position as President. Léon Bressler, former boss...

9 December 2020

Second hand. An eBay drive-through to authenticate luxury items

In the U.S.A., eBay offers an experience that is original to say the least: an authentication service for luxury goods in drive-through mode. The principle is simple, people bring the item they...

9 December 2020

Etsy. Behind the scenes of insolent growth

Handmade, adaptable and without intermediaries. The Etsy.com marketplace (a subsidiary of Zacks Internet), which enables the purchase and sale of hand-made and vintage items by small individual...

9 December 2020

Supply-chain. Relocate…how near or how far?

Will supply-chains really change after Covid-19 to become both shorter and more fluid? According to a study by Alvarez & Marsal carried out in Europe among 30 major retailers and 3,000...

9 December 2020

Walmart is shuffling cards between e-commerce and international business

The world’s leading retailer, engaged in a hand-to-hand struggle with Amazon, continues to reduce an international presence to focus on e-commerce. In just a few weeks, it has sold three...

9 December 2020

Georgia is due to welcome a first outlet centre

The construction of this centre, located at the south-east of the capital Tbilisi, will begin in the first quarter of 2021 with the opening of phase 1 (12,500 sq.m. GLA and 70 stores) scheduled...

9 December 2020

Vietnam. Retail sales rebound amidst a drop in tourist traffic

According to the General Statistics Office (GSO), Vietnam retail sales and consumer-services (including services for industries such as travel and accommodation) revenues have increased slightly...

9 December 2020

Malaysia. 50% of malls for catering / leisure

According to HC Chan, C.E.O. of the Malaysian property company Sunway Malls, “despite the pandemic, we signed up 200 new retailers this year. Among these new entrants, 35% are restaurant...

9 December 2020

WhatsApp rolls out payment system in India

The 400 million Indian users of WhatsApp (Facebook Group), will soon be able to pay for purchases or send money to each other via the mobile application as simply as they exchange text messages...

9 December 2020

Automotive. The time is ripe for recovery in China

In the automotive sector, Chinese demand is compensating for weaker international results. Ford Motor saw Chinese sales jump by 22% in the 3rd quarter but fall by 5% overall. At Daimler AG, sales...

9 December 2020

China. How to capture the local demand for luxury?

In China, the world’s leading luxury market, many retailers (fashion, beauty, etc.) are speeding up business. With international travel restrictions, Chinese customers now buy locally. In...

9 December 2020

Rain Compact Store, the Concept of the Month

Minimum sales area, very limited products and no inventory. In Copenhagen, the Norwegian outdoor clothing brand Norwegian Rain opened its first 20 sq.m. store in November, offering only 6 models...

9 December 2020

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How Upsellr boosts conversion at Les Mousquetaires and targets traditional PIMs

While his start-up shakes up an array of players focused on product data management solutions, Edouard Margain, Co-Founder of Upsellr, shared with us at NRF Europe the results of the data...

19 September 2026

Hanshow makes a breakthrough in the US but stumbles on the economics of smart trolley

While at NRF Europe, Hanshow revealed a major contract with one of the U.S. retail giants to mind Retail, its smart trolley has yet to prove a market match. A hardware-focused strategy that raises...

18 September 2026

Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”

The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...

10 September 2026

ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending

By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...

10 September 2026

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NRF Europe: 2026 edition records fall in exhibitors and attendance

Between a decline in exhibitor numbers, visitors number and high costs, the outcome of NRF Europe 2026 proves mixed. For its part, the American National Retail Federation, owner of the trade show...

18 September 2026

Seizure of Auchan Retail’s assets in Russia penalises a risky gamble

Via a presidential decree on September 17, Vladimir Putin placed the Russian subsidiaries of Auchan, Leroy Merlin (now Lemana Pro), Nestlé and logistics provider FM Logistic under temporary...

21 September 2026