Sophie Baqué

Chief Editor of mind Retail
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Most read articles by Sophie Baqué
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
8 October 2026
AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
20 October 2026
Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT
AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...
16 October 2026
Latest articles by Sophie Baqué
Our tribute to Kate Spade
In June 2018, the designer and creative entrepreneur Kate Spade (aged 55) died in New York in a sadly familiar case of depression illness. Born in Kansas City in 1962, Spade started working in New...
10 June 2018
India : Wal-Mart invests US$ 16 billion in the e-retailer Flipkart
As Walmart scales back in Brazil and in the U.K. the world’ largest retailer by sales has just signed a US$16 billion deal for 77% of Flipkart, India’s fast-growing e-merchant. The...
25 May 2018
Vincent Rey, Madura : “Our next showroom will have a zero inventory policy”
A discussion with Vincent Rey, C.E.O. of Madura’s home decoration retailer.
20 March 2018
Brazil : Diniz supports Noel Prioux as C.E.O
In Brazil, Carrefour’s largest foreign market by sales, Noël Prioux replaces Charles Demartis. Brazilian businessman Abilio Diniz, Founder of Grupo Pao de Açucar who was ousted...
17 November 2017
Nike did not need Amazon… until now
After having refused to sell via Amazon alongside its own retail channels, the sporting goods retailer Nike (sales of US$34.4 billion in the fiscal year to May 2017, up by 6%) has decided that it...
[confidential] Alibaba tests Hema Fresh, a Chinese version of Amazon Go
Mind retail has learned that China's e-commerce giant Alibaba is quietly rolling out "Hema Fresh" supermarket labs. Fully digitalized and serving as e-commerce hubs, they are part of our selection...
13 June 2017
Lego considers an alternative to plastic bricks
Eager to reduce its carbon footprint,
18 May 2017
Galeries Lafayette opens an Asian version
Similar to the U.S.A., department stores in Europe are increasingly specialised. Focussed on Asian customers, Galeries Lafayette Group opened an innovative Parisian store in
18 April 2017
Trade war between Beijing and Seoul intensifies
Accusations are rising between Beijing and Seoul. As one of the largest South Korean retail conglomerates, Lotte Group is suspected to support the U.S. missile-defence system.
18 April 2017
D.I.Y. All of B&Q available in only 280 sq.m
In London, the D.I.Y. retailer B&Q (Kingfisher group) is
14 March 2017
Luke Lim, AS Louken, Singapore: “Alibaba is likely to keep investing in brick & mortar retailers”
Three questions to Luke Lim, C.E.O. of AS Louken consulting firm based in Singapore.
12 January 2017
Leroy Merlin has eyes on South Africa
As an unusual trans-continental focus, the D.I.Y. retailer Leroy Merlin (part of Adeo Group) is preparing to open sales operations for South Africa in 2018, according to Planet Retail. After 10...
19 September 2016
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What you absolutely must read this week
The essential content of the week selected by the editorial team.
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How retailers are reinventing the checkout
As pressure on household budgets continues, new payment methods including account-to-account (A2A) instant payments, Wero, Buy Now Pay Later (BNPL), loyalty points and cashback, are gaining...
2 November 2026
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
29 October 2026
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
US retailers divided over the rise of autonomous shopping agents
In the US, Gap, Walmart, Best Buy, Amazon and eBay are taking very different approaches to agentic commerce. While TV shopping giants QVC and HSN see these new intermediaries as an opportunity to...
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
2
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
8 October 2026
3
Cashback: Younited secures an exclusive contract with Bouygues Telecom
Following Orange and the launch of a marketplace, Bouygues Telecom is strengthening a customer loyalty strategy by focusing on purchasing power with a new cashback offer. For French fintech...
16 October 2026
4
How Maison A.Constant built a unified customer database with n8n
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...