Customer service: With AI, Saks reduces calls requiring humans by 20%
On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S. conversational platform NLX and AWS. Since April, customers can ask the AI agent about...
After Jennyfer and Boardriders Europe, Beaumanoir takes over Naf Naf
On August 7, 2025, the commercial court approved Beaumanoir‘s takeover bid for Naf Naf (amount undisclosed). At the helm of Caroll, Bonobo, Cache Cache and Beaumanoir (GMV 2024: €3...
[Amazon results] Between accelerated growth and massive investment in Q2, Amazon seeks balance
On July 31, Amazon published quarterly results in line with Wall Street expectations, with revenue up 13.3% and net profitability up 35%. Looking for early signs of a return on spending, and...
Negotiations between Seven & I and Alimentation Couche-Tard come to an end
Takeover talks between Alimentation Couche-Tard (ACT) and Seven & I (2024 revenue: 122 billion dollars, up by 4.4% year-on-year) have ended after a year. On July 16, ACT (2024 revenue: 72.9...
LVMH entrusts the Americas’ region to Michael Burke
A few days before the publication of second quarter results, LVMH (2024 revenue: 84.68 billion euros, down by 2%) appointed Michael Burke as C.E.O. for North America (25% of annual revenue) and...
With tourism on the rise, Lawson is capitalising parking lots by renting
On July 7, 2025, Japanese convenience store chain Lawson (2023 revenue: 7.56 billion dollars, up by 8.8% year-on-year) announced the launch of a trial parking rental service for tourists. Starting...
Shein must pay €40 million fine for misleading business practices
On July 3, the French Ministry of Economy fined ultra-fast fashion giant Shein 40 million euros for misleading business practices following an investigation by the General Direction for...
In the U.S.A., Kroger and Albertsons begin targeted store closures
On June 20, Kroger (2024 revenue: US$147 billion, up by 1.5% year-on-year via 2,731 stores) announced closure of 60 unprofitable stores in the U.S.A. by the end of 2026. After posting sales of...
Home Depot acquires GMS for US$5.5 billion and confirms shift towards an integrated B2B model
With 50% of revenue from professional customers and a weakening property market, The Home Depot is making a second major investment in B2B. To acquire GMS Inc., the company is offering US$5.5...
Central Retail invests US$1.4 billion in omnichannel strategy in Thailand and Vietnam
On June 24, the subsidiary of Thai conglomerate Central Group, Central Retail Corporation (revenue for the year ended March 2025: US$7.3 billion, up 5.7% year-on-year) unveiled a major US$1.4...
Divestitures, restructuring: BHV and El Corte Inglés seek a second wind
In mid-June, El Corte Inglés department stores published annual results for the year ending February 2025. After deciding in April to abolish the executive committee, the retailer reported...
Ahead of an I.P.O., Reliance is reorganising a luxury division to increase capitalisation
According to The Economic Times on June 25, Reliance Industries integrated the luxury subsidiary Reliance Brands (85 brands, including Burberry, Bottega Veneta and Tiffany & Co.) into a main...
[Luxury Barometer] Global Top 5 in 2024: a delicate balance
As Richemont and Chanel publish 2024 accounts (May 2025), mind Retail analyses the health of the world's top five luxury brands—LVMH, Chanel, Hermès, Kering, and Richemont—using 5 indicators...
Malaysian company Mr.DIY opens in South Africa
South Asian D.I.Y. discount retailer Mr.DIY (2024 revenue: US$984 million, up 6.7% year-on-year, via 5,000 stores in Asia and Europe) is preparing to sell in Africa with a first store in South...
Colruyt and Carrefour rebalance European assets
On June 17, the Les Mousquetaires Group (2024 sales: €42.5 billion, up 6.4%) announced exclusive negotiations to acquire 81 Colruyt stores, 44 petrol stations, and 1,300 French staff. The...
Italy’s Conad to invest €258 million in store network
On June 9, the Italian group Conad (2024 revenue of €21.1 billion, up 4.5% year-on-year after a rise of 8.1% in 2023) announced an investment of €258 million by 2027 in a network of...
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Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Faced with debt and declining sales, Fossil files for bankruptcy
Competition from Apple and Samsung in the smartwatch segment, collapsing sales, customs tariffs… Cornered with a debt of US$179 million, Fossil has filed several bankruptcy petitions in the U.S.A...
29 October 2025
2
Lululemon, Ralph Lauren, Gap and Levi’s enter peak season with high stock levels
Faced with rising customs tariffs affecting US imports, several retailers have built up significant inventories. Over a year, the stocks of Gap, Levi’s, Lululemon, Ralph Lauren and Academy Sports...
27 October 2025
3
France and Italy urge Shein to reassess a business model
While Shein continues to spark controversy through partnerships with Pimkie and BHV department stores (SGM), Italy announced plans to introduce a tax on Asian e-commerce platforms. In France, the...
13 October 2025
4
Cyberattack: Muji, Loft and Sogo & Seibu e-commerce sites down in Japan
Since October 19, Japanese logistics company Askul (2024 revenue: 3.3 billion dollars, up by 2% year-on-year) has been the victim of a cyberattack, preventing it from managing e-commerce orders...
5
Antoine Jouteau, Leboncoin : “We are launching our first warranty offer for multimedia products”
As Leboncoin prepares to celebrate a 20th anniversary in 2026, mind Retail interviewed Antoine Jouteau, the outgoing Chief Executive Officer. As Jacob Aqraou, Executive Chairman of the Board of...
6
TikTok Shop and Temu strengthen logistics networks by signing with Royal Mail and La Poste
To accelerate European markets, TikTok Shop and Temu signed agreements with the leading postal operators in France and the United Kingdom. Here is a look at these strategic partnerships.
20 October 2025