Retailer and e-commerce

On January 28, 19 U.S. states sent a letter to the C.E.O. of Costco, a brand name that is emblematic not only for its HR and pay policies, but also for equity, diversity and inclusion. The...

30 January 2025

Yes Ad halves the proportion of leaflets in waste paper

While consumers have massively adopted Yes Ad in the 14 test areas, it has also helped to reduce the proportion of advertising leaflets in paper waste. The French government is due to make a...

28 January 2025

USA : WhatsApp and SMS are integrated into Google Maps

After a test in Latin America in June 2024, Google is rolling out WhatsApp (Meta group) and SMS in Google Business Profile cards in the U.S.A. “Users can interact directly with brands at any...

27 January 2025

[mind Retail Exclusive] Lucky Cart signs with Carrefour Spain

French start-up Lucky Cart, which is well established in the French supermarket sector (including Intermarché, E.Leclerc and Carrefour), is to make a debut at Carrefour Spain, mind Retail...

24 January 2025

Perplexity AI, Project Liberty, Elon Musk… Who will buy TikTok US?

After obtaining a temporary reprieve from President Donald Trump, it's time to ask who among American investors will get their hands on 50% of TikTok US?

23 January 2025

[NRF 2025] How Best Buy is reducing the cost of e-commerce returns

Omnichannel, in-store help desks, web to store... With 38% of sales online and a double-digit returns rate, Best Buy developed a unique process dedicated to making the most of returns. Chuck...

23 January 2025

[mind Retail Exclusive] In addition to X, Yuka users will soon be able to contact brands on Instagram and LinkedIn

Three months after enabling users to contact FMCG and beauty brands live, Julie Chapon, co-Founder of the Yuka product safety app, revealed results of the feature to mind Retail.

23 January 2025

Malaysian discounter Eco-Shop wants to raise US$200 million for an IPO

On January 20, 2025, preparing for I.P.O. on the Malaysian Stock Exchange by June 2025, Malaysia’s largest discount retailer by sales Eco-Shop (annual revenue of US$510 million to the end of...

22 January 2025

Ingka aims to inject €700 million into recycling over the next 5 years

On January 15, Ingka Group (2024 sales: €41.8 billion, down 5.6% year-on-year) announced an investment of €1 billion in recycling infrastructures. The budget allocated to the Circular...

17 January 2025

Ahold Delhaize consolidates, with two acquisitions in Belgium and Romania

In Europe, Ahold Delhaize is starting 2025 with a phase of consolidation. In Belgium and Romania, the business is to add 2,000 stores through acquisitions of Delfood and Profi.

17 January 2025

Gifi is entitled to a second chance, but Founder is not

On January 14 2025, the Founder of Gifi (sales of €1.3 billion in the fiscal year of 15 months to December 2023, 700 stores, 17 countries) obtained an agreement from creditors. According to...

16 January 2025

Mercadona increases the pay of all staff by 8.5%

From 2025, to increase the purchasing power of staff, Spanish largest grocery retailer Mercadona (turnover 2023: €35.53 billion, up 15% in a year via 1,681 stores) is increasing salaries of...

16 January 2025

[NRF 2025] Under threat from customs duties, CSR is fading into the background

At this year's NRF, retailers' CSR initiatives seem to have all but disappeared from the agenda in the face of upcoming political and customs tax issues. Jérôme Del Porto, Director of Circularity...

15 January 2025

Meta and Amazon join Walmart in reviewing HR inclusion policies

Meta and Amazon are backtracking in a fight against discrimination. After abolishing fact-checking in the U.S.A., Meta announced in a memo sent to staff on January 10, 2025, a scrapping of...

13 January 2025

Wayfair leaves Germany and makes 750 employees redundant

After laying off 1,650 staff in January 2024, the American furniture DNVB Wayfair (9M 2024 sales: US$8.73 billion, down 1.8%) announced on January 10, a plan to make 750 staff redundant (3% of the...

13 January 2025

[NRF 2025] Shopping assistants, forecasting, digital twins: Nvidia unveils the new use cases for AI in retail and supply chain

According to the Managing Director of Retail & CPG at Nvidia, the 2nd largest capitalisation in the U.S.A. after Apple (on January 10, 2025, Editor’s note), the supply chain, computer vision...

10 January 2025

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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How Maison 123 generated €420,000 on WhatsApp in 5 months

Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...

3 December 2025

Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”

Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...

11 December 2025

Retail media: Marionnaud bets on print with Figaro to boost drive-to-store

According to our sources, Marionnaud’s beauty retailer will expand an advertising unit into 3 new countries in 2026 and is launching another retail media lever in the French key market. The goal...

26 November 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Deborah Van Dessel (Lagardère Travel Retail): “We are testing AI tools and prompts for store layout”

Between global governance, local ambassador clubs and deployments at scale, Lagardère Travel Retail identified major operational gains thanks to AI, while other use cases reveal the current limits...

25 November 2025

Coupang’s C.E.O. resigns after data leak of 33.7 million customers

On December 10, Park Dae-Jun, CEO of South Korean e-commerce retailer Coupang (2024 revenue: US$31.5 billion up by 29%) resigned. The cause was a security breach that exposed the personal...

12 December 2025