Essentials

Trending topics

Top essentials

OMS: agentic AI sets new standards for e-commerce orchestration

Long confined to ‘click & collect’ or ‘ship from store’, Order Management Systems (OMS) are now expanding integration due to the rise of agentic AI which provides fine orchestration of flows...

18 December 2025

Digital Product Passport: the regulatory weapon forcing the retail industry into a new era

With less than 6 months to go before the delegated Acts come into force, the Digital Product Passport crystallises a dual challenge: shifting from a linear model to a circular economy and enabling...

25 July 2025

Refund fraud: how to detect and prevent it

Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise...

11 April 2025

In the age of generative AI, new SEO levers are becoming essential

As an increasing share of traffic switches to AI search engines such as ChatGPT, Perplexity, Gemini and Copilot, SEO teams are reviewing their practices and organisation to increase visibility...

21 March 2025

Dynamic pricing: how to optimise your prices with AI?

AI, integrating customer reviews into pricing strategies, personalised pricing... Between falling volumes, inflation and funding pressures, pricing strategies have become key to maintain a balance...

15 November 2024

Web-to-store, drive-to-store: how to generate in-store traffic and build customer loyalty

Fighting for market share with pure-players, shrinking consumer demand, making retail rents profitable... As footfall keeps decreasing in stores, drive-to-store has become an essential lever for...

24 October 2024

How GenAI is boosting the efficiency of customer relations and after-sales services

Previously neglected in the a digital world, customer relations teams are now being boosted by the potential of GenAI. mind Retail takes a look at the most effective case studies in retail and...

1 October 2024

Social commerce: engaging, converting and retaining Gen Z

With 5.17 billion users by 2024, and the rise of TikTok Shop in the U.K. and the U.S.A., social networks are a key acquisition and engagement channel for brands. With the arrival of TikTok Shop in...

29 August 2024

CSRD: Why global retailers are more exposed

Eight months before the publication of the first extra-financial reports, CSRD is shaping up to be a major challenge for European retailers. Headaches include collecting data from globalised...

30 May 2024

In Europe, fractional payments are becoming the norm

The context44% of Europeans use BNPL (Buy Now Pay Later) at least from time to time, according to a study carried out by Kantar for Floa in December 2023 in France, Germany, Italy, Portugal...

2 May 2024

Last mile: the new levers of mutualization

As the retail sector is trying to optimize the last-mile efficiency, mind Retail interviewed an array of retailers and tech solutions providers (Woop, Delipop, OuiDrop, Shopopop, Yper...)...

2 April 2024

Retail tech: What are the best-performing vendor technologies?

As retailers struggle to retain staff amidst more volatile demands from consumers, tech platforms refining vendor businesses are innovating in all areas. These include task planning, messaging...

7 March 2024

How retail professionals are adopting generative AI

The contextWhilst AI has been an integral part of retailers’ organisations for over 10 years, the deployment of generative AI marks a new stage. Since November 2022, when ChatGPT 3.5 was...

7 September 2023

CRM: The new levers of customer loyalty

Purchasing power, consumer volatility, rising digital acquisition costs… At a time when retail is being shaken by a host of challenges, loyalty is once again becoming an essential lever for...

12 June 2023

Cashback: a successful sales option to relieve pressure on spending

Well-established in English-speaking countries, cashback attracted French consumers in 2022. Driven by inflation and households budget constraints, this option is a marketing lever, allowing...

31 March 2023

A year of crisis: Retailers’ initiatives to cope with the purchasing power drop

A year after war in Ukraine, grocery retailers are facing a generalised range of cost inflation for energy and also products. What strategies must be adopted to face this unprecedented crisis of...

9 March 2023

Guarantees and insurance: new drivers of conversion and customer satisfaction

5-year warranty on household appliances or telephony, on optical and audio prostheses, "buy back" programmes in fashion, insurance on skis at Decathlon, buyers' warranty on Vinted. Affinity...

9 February 2023

Trends in 2023 for transformation of the retail market

After 2 years of accelerating e-commerce followed by 2022 as a year of energy and inflation crisis, plus a summer of climate emergency, the context for 2023 is uncertain. Retailers are caught...

12 January 2023

E-retail media: a market in the process of a formal structure

Booming since the Covid-19 pandemic, the development of advertising on e-commerce sites is accelerating in Europe and worldwide. Players are now organising the supply, demand and tools to make it...

2 December 2022

Pre-orders, on-demand manufacturing, planning are all innovations in a supply chain

Eco-responsibility, control of unsold goods and cautious investment are all part of a supply chain as the linchpin of retail. However, as the core of issues includes rising costs, geopolitical...

9 November 2022

Our other services

mind Research

Strategic Intelligence: Tailored research and market analysis services to power your insights and back your strategic decisions.

mind Days

Networking & Events: Half-day conferences covering key industry topics and open to the entire ecosystem.

Our mind news

See all

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...

27 February 2026

Most viewed articles of the month on mind Retail

What readers clicked on the most last month.

In the category

What readers clicked on the most last month.

Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour

On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...

5 March 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers

On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...

4 March 2026

Social media & age verification: Tech breaks the glass ceiling of precision

As an array of international governments restrict social networks access for teenagers under 15 or 16, new facial recognition technologies from Yoti, Persona and k-ID are making progress in...

13 March 2026

Faced with sluggish demand, The Home Depot and Lowe’s cut 1,400 jobs and reaffirm a B2B focus

In the United States, with the home improvement and D.I.Y. market under pressure, retail leaders are reorganising. Home Depot and Lowe's, respectively No. 1 and No. 2 in the market, announced...

25 February 2026

Search AI : in the retail sector, 25% of AI queries are transactional

For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...

2 March 2026