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Digital Product Passport: the regulatory weapon forcing the retail industry into a new era

With less than 6 months to go before the delegated Acts come into force, the Digital Product Passport crystallises a dual challenge: shifting from a linear model to a circular economy and enabling...

25 July 2025

Refund fraud: how to detect and prevent it

Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise...

11 April 2025

In the age of generative AI, new SEO levers are becoming essential

As an increasing share of traffic switches to AI search engines such as ChatGPT, Perplexity, Gemini and Copilot, SEO teams are reviewing their practices and organisation to increase visibility...

21 March 2025

Dynamic pricing: how to optimise your prices with AI?

AI, integrating customer reviews into pricing strategies, personalised pricing... Between falling volumes, inflation and funding pressures, pricing strategies have become key to maintain a balance...

15 November 2024

Web-to-store, drive-to-store: how to generate in-store traffic and build customer loyalty

Fighting for market share with pure-players, shrinking consumer demand, making retail rents profitable... As footfall keeps decreasing in stores, drive-to-store has become an essential lever for...

24 October 2024

How GenAI is boosting the efficiency of customer relations and after-sales services

Previously neglected in the a digital world, customer relations teams are now being boosted by the potential of GenAI. mind Retail takes a look at the most effective case studies in retail and...

1 October 2024

Social commerce: engaging, converting and retaining Gen Z

With 5.17 billion users by 2024, and the rise of TikTok Shop in the U.K. and the U.S.A., social networks are a key acquisition and engagement channel for brands. With the arrival of TikTok Shop in...

29 August 2024

CSRD: Why global retailers are more exposed

Eight months before the publication of the first extra-financial reports, CSRD is shaping up to be a major challenge for European retailers. Headaches include collecting data from globalised...

30 May 2024

In Europe, fractional payments are becoming the norm

The context44% of Europeans use BNPL (Buy Now Pay Later) at least from time to time, according to a study carried out by Kantar for Floa in December 2023 in France, Germany, Italy, Portugal...

2 May 2024

Last mile: the new levers of mutualization

As the retail sector is trying to optimize the last-mile efficiency, mind Retail interviewed an array of retailers and tech solutions providers (Woop, Delipop, OuiDrop, Shopopop, Yper...)...

2 April 2024

Retail tech: What are the best-performing vendor technologies?

As retailers struggle to retain staff amidst more volatile demands from consumers, tech platforms refining vendor businesses are innovating in all areas. These include task planning, messaging...

7 March 2024

How retail professionals are adopting generative AI

The contextWhilst AI has been an integral part of retailers’ organisations for over 10 years, the deployment of generative AI marks a new stage. Since November 2022, when ChatGPT 3.5 was...

7 September 2023

CRM: The new levers of customer loyalty

Purchasing power, consumer volatility, rising digital acquisition costs… At a time when retail is being shaken by a host of challenges, loyalty is once again becoming an essential lever for...

12 June 2023

Cashback: a successful sales option to relieve pressure on spending

Well-established in English-speaking countries, cashback attracted French consumers in 2022. Driven by inflation and households budget constraints, this option is a marketing lever, allowing...

31 March 2023

A year of crisis: Retailers’ initiatives to cope with the purchasing power drop

A year after war in Ukraine, grocery retailers are facing a generalised range of cost inflation for energy and also products. What strategies must be adopted to face this unprecedented crisis of...

9 March 2023

Guarantees and insurance: new drivers of conversion and customer satisfaction

5-year warranty on household appliances or telephony, on optical and audio prostheses, "buy back" programmes in fashion, insurance on skis at Decathlon, buyers' warranty on Vinted. Affinity...

9 February 2023

Trends in 2023 for transformation of the retail market

After 2 years of accelerating e-commerce followed by 2022 as a year of energy and inflation crisis, plus a summer of climate emergency, the context for 2023 is uncertain. Retailers are caught...

12 January 2023

E-retail media: a market in the process of a formal structure

Booming since the Covid-19 pandemic, the development of advertising on e-commerce sites is accelerating in Europe and worldwide. Players are now organising the supply, demand and tools to make it...

2 December 2022

Pre-orders, on-demand manufacturing, planning are all innovations in a supply chain

Eco-responsibility, control of unsold goods and cautious investment are all part of a supply chain as the linchpin of retail. However, as the core of issues includes rising costs, geopolitical...

9 November 2022

Quick commerce and new online players. What is a value proposition and challenges for brands?

In the highly competitive sector of food delivery, FMCG manufacturers are increasingly interested in the quick commerce market. They are betting that some of them will survive and have entered a...

1 July 2022

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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Small parcels tax: France, Italy, Romania and Benelux respond to low-cost marketplaces

Shein, Temu, AliExpress… Facing marketplaces flooding Europe with non-compliant goods, the French National Assembly voted for a €2 tax on parcels under €150 from January 2026. This level is half...

21 November 2025

Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Price-fixing investigation: Swatch and Citizen under scrutiny in Italy

On December 9, 2025, Swiss watch groups Swatch (Tissot, Mido and Hamilton) and Japanese Citizen (Bulova, Vagary, Frédérique Constant and Alpina) were placed under investigation by...

11 December 2025

Digital Inclusion: Auchan, Carrefour, E.Leclerc and Picard taken to court

In a market where 77% of Europeans shop online (Eurostat), Contentsquare highlights issues of digital accessibility in a study published on November 19, 2025. According to the e-commerce analytics...

20 November 2025

Italy: three executives from luxury goods group Tod’s investigated over worker exploitation

After placing Loro Piana (LVMH), Armani, Dior and Valentino under judicial administration, the Milan public prosecutor's office is now targeting Tod's. Three of its executives are under...

28 November 2025

Australia bans access to social networks for under‑16s

As part of the adoption of the Online Safety law Social Media Minimum Age, voted on 28 November 2025, minors aged under 16 will no longer be able to access social networks in Australia from...

2 December 2025