While many retailers spend 80% of their acquisition budget on Google Shopping, monetisation tests are accelerating on ChatGPT, Perplexity, and Gemini. How much of the budget will they absorb...
Already launched at Etsy, BigBasket and soon Walmart and Glossier, AI agents allow purchasing a product or service directly within artificial intelligence engines, without leaving the...
Data - Market Indicator
Numbers that speak. Barometers, benchmarks and overviews: our analysis of key sector studies and data.
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Which omnichannel fashion retailers boosted online sales during the last financial year? How has their store network evolved? What is the impact on profitability? In the 3rd edition of our...
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On July 31, Amazon published quarterly results in line with Wall Street expectations, with revenue up 13.3% and net profitability up 35%. Looking for early signs of a return on spending, and...
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In 2024, online product sales doubled (up by 5.4%) in the 6 main Western European markets of the U.K., Germany, France, Italy, the Netherlands, and Switzerland, driven by lower inflation and...
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As Richemont and Chanel publish 2024 accounts (May 2025), mind Retail analyses the health of the world's top five luxury brands—LVMH, Chanel, Hermès, Kering, and Richemont—using 5 indicators...
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![Featured image of the article [mind Exclusive] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing](https://www.mind.eu.com/wp-content/uploads/sites/6/2025/10/Screenshot-2025-10-21-at-17.37.04-459x306.png)
Awarded on October 13, 2025, in the category of the Customer Relationship Awards, the start-up specialising in e-commerce A/B testing continues to grow. For mind Retail, C.E.O. and Co-Founder...
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According to information from mind Media, the Casino group failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...
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While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries...
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A competitor of Save Your Wardrobe, the start-up Prolong, which focuses on returns, warranty, repair, and after-sales service, announced the signing of Mellow Yellow footwear retailer, a jewellery...
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With less than 6 months to go before the delegated Acts come into force, the Digital Product Passport crystallises a dual challenge: shifting from a linear model to a circular economy and enabling...
Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise...
As an increasing share of traffic switches to AI search engines such as ChatGPT, Perplexity, Gemini and Copilot, SEO teams are reviewing their practices and organisation to increase visibility...
AI, integrating customer reviews into pricing strategies, personalised pricing... Between falling volumes, inflation and funding pressures, pricing strategies have become key to maintain a balance...
The letter mind Retail
Each month, mind highlights a strategic issue in the sector and explores its business impact through expert analysis and key market figures.
November 2025
Monday 03 November 2025
In this issue, you will find our feature on AI search platforms. Alliances between ChatGPT and retail giants (Walmart, Etsy, Shopify), 10% of users’ prompts in AI Search engines related to shopping, massive restructuring in the e-commerce and tech sector, increased conversion rates thanks to chatbots, etc.
In a few months, conversational search engines have revolutionised the way consumers gather information, compare products and purchase. They are gaining an increasing share of web traffic and becoming key influencers of purchasing decisions. These LLM tools, which retailers are also adopting to improve consumer experience on their own websites, are leading to a strategic battle: a retail disintermediation and new advertising modes integrated into conversations.
And as always, retail tech news.
Analysis
Understanding change: deciphering business models, strategies and emerging challenges.
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