Customer service: With AI, Saks reduces calls requiring humans by 20% Americas On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S.…
Delipop bankruptcy: a warning for urban logistics start-ups? Europe Dissolved on July 30 by the Paris Commercial Court, the start-up Delipop, which pooled pedestrian drive-through pickups for several food retailers such as Carrefour and Intermarché via automated lockers, had not found economic stability. This is a strong warning about limitations of automated click & collect solutions in the face of the rise of individual lockers promoted by Mondial Relay, Vinted Go, and others.
Exclusive [mind Retail Exclusive] After a quiet fundraising round, Newtone connects generative AI to Shopify, Salsify, and Inriver Europe Since launch in March 2024, Newtone has been aiming to industrialise content production for the e-commerce sector with generative AI LLM. According to our information, the retail tech company secured funding from Alpha Star and BPI in an initial round of fundraising and is entering a new phase of development with integrations with major e-commerce players. Founder and C.E.O. Henri de Bouteiller explains his positioning to mind Retail.
Pressured Debenhams signs with Romanian unicorn UiPath to optimise prices Europe Debt renegotiation, declining sales, margins under pressure: to regain control of a pricing policy, Debenhams is turning to the Romanian automation unicorn and embarking on a shift towards smarter price management.
Exclusive [mind Retail Exclusive] Exotec speeds up in supermarkets at Colruyt and E.Leclerc Europe The new generation of Exotec robots has been launched in Belgium in a first Colruyt warehouse dedicated to food e-commerce. It is also about to be adopted in a second E.Leclerc warehouse in the Lyon region, mind Retail learned.
Exclusive [mind Retail Exclusive] E.Leclerc invests about €200,000 in a first automated pick-up point Europe How much can retailers earn by automating drive-throughs units? What impact can this have on volumes, staff costs and a customer experience? Exclusively for mind Retail, here are the key figures for the new OuiDrop pilot launched at E.Leclerc, and the associated investment.
Facing theft issues, Target, Walmart and Dollar General reduce access to self-checkout Americas In the U.S.A., retailers are reviewing their self-checkout practices. Here's a look at the measures recently introduced by Target, Walmart, Dollar General and Five Below to counter the problem of shrinkage and theft.
