chatbot

While Walmart published annual results on February 19, 2026, the AI chatbot confirms a key role in revenue generation. “Customers using Sparky generate an average basket that is...

After very encouraging results in Q3 and on Black Friday 2025, when 38% of Amazon sessions used Rufus, Amazon’s annual report confirms the strong traction of the AI chatbot. In 2025, Rufus...

While peak season sales, revealed at the NRF Big Show, rose by 4.1% in the US from November 1 to December 31, 2025, Rufus, Amazon’s conversational chatbot, confirmed its traction. During the...

How are retailers and e-merchants preparing for peak season 2025? With the rise of generative AI engines in customer searches and LLM tools, what are the priorities for Digital and Omnichannel...

On September 10, 2025, Albertsons, the 5th largest grocery retailer in the U.S.A. (2024 turnover: US$80.4 billion, up by 2% on a like-for-like basis excluding petrol) unveiled ‘Ask...

Daniel Hofmann, Brand Manager at Jumbo, shared with mind Retail the results of a conversational AI chatbot, which has been launched for two years. He explains usage figures, the impact on average...

Based in the U.A.E., the start-up Lumi AI raised US$3.7 million in seed funding on March, 25, in a round led by AgFunder, Forum Ventures, Abu Dhabi’s sovereign wealth fund ADQ and the...

In the U.S.A., n°1 and n°2 D.I.Y. retailers, Home Depot and Lowe’s, unveiled their AI assistant a day apart. Home Depot (2024 turnover a US$159.5 billion, up by 4.5% year-on-year via...

After a test in Latin America in June 2024, Google is rolling out WhatsApp (Meta group) and SMS in Google Business Profile cards in the U.S.A. “Users can interact directly with brands at any...

Deployed over the past year on DIY websites and marketplaces, the integration of generative AI within chatbots has improved efficiency in pre-sales. Here's a look at the results from Kingfisher...