Peak season 2025: From generative AI to conversion, the innovative strategies of Galeries Lafayette, La Grande Récré, Boozt and Blissim How are retailers and e-merchants preparing for peak season 2025? With the rise of generative AI engines in customer searches and LLM tools, what are the priorities for Digital and Omnichannel Directors to optimise conversion? Elisa Ouvrard (La Grande Récré), Régis Pennel (Galeries Lafayette), Romain Roulleau (Kingfisher), Maria Moreau (Boozt) and Amandine Pérot (Blissim) share with mind Retail their priorities for a transformative Q4.
Generative AI: following Walmart and Carrefour, Albertsons launches customer chatbot Americas On September 10, 2025, Albertsons, the 5th largest grocery retailer in the U.S.A. (2024 turnover: US$80.4 billion, up by 2% on a like-for-like basis excluding petrol) unveiled ‘Ask AI’,…
Exclusive [mind Retail Exclusive] Coop Switzerland boosts sales with an AI chatbot dedicated to DIY Europe Daniel Hofmann, Brand Manager at Jumbo, shared with mind Retail the results of a conversational AI chatbot, which has been launched for two years. He explains usage figures, the impact on average basket size and the new features for this tool, whose second version is expected in October.
SaaS Lumi AI raises US$3.7 million in seed funding to simplify access to ERP data Africa, Middle East Based in the U.A.E., the start-up Lumi AI raised US$3.7 million in seed funding on March, 25,…
Lowe’s and Home Depot are banking on AI to assist customers Americas In the U.S.A., n°1 and n°2 D.I.Y. retailers, Home Depot and Lowe’s, unveiled their AI assistant a day apart. Home Depot (2024 turnover a US$159.5 billion,…
USA : WhatsApp and SMS are integrated into Google Maps Americas After a test in Latin America in June 2024, Google is rolling out WhatsApp (Meta group) and SMS in Google Business Profile cards in the U.S.A.…
Analyse Chatbot: between Castorama and ManoMano, the transformation capacity of GenAI can be doubled Europe Deployed over the past year on DIY websites and marketplaces, the integration of generative AI within chatbots has improved efficiency in pre-sales. Here's a look at the results from Kingfisher France and ManoMano.
