omnichannel

Selvane Mohandas du Ménil, Managing Director at International Association of Department Stores, explains the current retail strategies after the reopening of the Chinese borders in January 2023...

2 June 2023

Primark accelerates U.S. expansion to compete with Shein

In the U.S.A., Primark (2022 turnover of €8.9 billion via 408 stores) opened a 17th American store on 20th April in the Walden Galleria mall in Buffalo (New York State). Covering 3,200 sq.m...

17 May 2023

How e-retail media technology companies are positioning themselves

Criteo, Publicis with Citrus Ad, Mirakl Ads, Microsoft with PromoteIQ, Casino with RelevanC and Tryger are the main players offering technologies dedicated to retail media in France. When did they...

11 May 2023

How Etam wants to generate additional revenue from in-store returns

The underwear retailer Etam (804 stores in 45 countries in late 2022, including 593 fully-owned), whose 90% of sales are generated by stores and 10% online, added a “return management”...

28 April 2023

For 30% of retailers, staff spend too much time managing returns

According to a survey of 500 fashion retailers in the U.S.A. and the U.K. by the R.F.I.D. specialist SML Group, a third of retailers say they spend too much time processing returns manually. This...

27 April 2023

Sandro : Second-hand, a profitable business from the first year

After 12 months of operations, Sandro shared with mind Retail the results of their second-hand business, which launched 100% online. For the fashion brand, this service is now at a "roll-out...

13 April 2023

Apple makes a deeper foray into India with two first stores

While Apple (2022 revenue of US$394.3 billion, up by 8% vs 2021) took a first step into the Indian market in 2020 with an e-commerce site, the business is now due to open a physical branded...

12 April 2023

Walmart: By 2026, 65% of web orders prepared in stores will be automated

While Walmart has managed to increase the weight of online sales in 2022, with total revenue growth keeping pace with inflation, the company is making supply-chain automation a priority. Within 3...

7 April 2023

Carrefour Brazil. How e-commerce doubled in Q4 2022 with VTEX

Last June, Carrefour’s Brazilian subsidiary launched an omnichannel integration project with VTEX. “The challenge was to serve web orders faster, offering more convenience and agility...

29 March 2023

Tech in-store: guided tour of the Decathlon Lab for South East Asia

mind Retail invites you, in video and photos, behind the scenes of the Decathlon Lab located in Kallang (Singapore). In this 5,000 sq.m store, the company has opted for a rational technological...

17 March 2023

Stephan Veyret (Decathlon Singapore): “We are moving from retail to an ecosystem of services around sport”

As the hub of the South East Asia region, Singapore is a market where Decathlon is testing many innovations, including cashless, Scan & Go, automated in-store picking that prepares 600 orders...

24 February 2023

Naterial, Comptoir des Artisans: Leroy Merlin refines its offer

The Adeo Group (2021 turnover: €32.4 billion, of which 6.6% are online sales) is to launch a Naterial showroom format dedicated to outdoor design. After Spain, Portugal, Uruguay and Georgia...

8 February 2023

The Home Depot launches new app for in-store salespeople

In the US, The Home Depot (9-month 2022 sales: US$121.6 billion, up 5.3%) has launched an application, designed in-house, to help sales people prioritise tasks. Named Sidekick and powered by...

6 February 2023

Charging for returns: pure players follow the lead of omnichannel retailers

Since spring 2022, H&M and Zara adopted a policy of charging for returns on online purchases, thus setting standards for standardisation of e-commerce market. Some pure-players are following...

26 January 2023

Japan. Shein opens its first permanent store to boost omnichannel

Chinese fast fashion giant Shein (valued at €91 billion in April 2022) will open a first permanent store in Tokyo on 13 November.

3 November 2022

Germany: In 6 months, online optician Mister Spex opens 12 stores

The German online optician Mister Spex is continuing a very controlled foray into the physical world. In November 2022, it will open a first store in Switzerland. “This will be our 65th...

28 October 2022

1…6 789

Our other services

mind Research

Strategic Intelligence: Tailored research and market analysis services to power your insights and back your strategic decisions.

mind Days

Networking & Events: Half-day conferences covering key industry topics and open to the entire ecosystem.

Our mind news

See all

Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”

The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...

10 September 2026

ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending

By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...

10 September 2026

Fnac Darty to launch Wero on its e-commerce sites

According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...

4 September 2026

Why Shein emits twice as much CO2 as Inditex for equivalent revenue

On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...

3 September 2026

Most viewed articles of the month on mind Retail

What readers clicked on the most last month.

In the category

What readers clicked on the most last month.

Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock

Made public ahead of a Hong Kong listing planned for September, Shein’s financial documents, seen by mind Retail, confirm the shift experienced by the fast-fashion retailer. Despite a 8% sales...

21 August 2026

O’Boticario rolls out AI diagnostics across 4,000 stores with Haut.ai

On August 18, Brazilian cosmetics retail chain O’Boticario (2025 GMV up by 6.7%) announced the deployment of skin analysis technology provided by Estonian start-up Haut.AI. It will be rolled...

21 August 2026

E-commerce: click-through rate down by 5.4% since Google AIO launch in France

mind Retail has gained access to exclusive Ahrefs figures on the impact of Google "AI Overviews" responses for the e-commerce sector. Launched on July 22, 2026, in France as part of AI Mode, these...

20 August 2026

Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”

The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...

10 September 2026

ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending

By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...

10 September 2026

Walmart finally accepts in-store payments with Apple Pay and Google Pay

Sanctioned by financial markets after a sharp US slowdown in Q2, Walmart is reviewing a checkout strategy. Abandoning a rejection of technological giants, the group is rolling out Apple Pay and...

24 August 2026