omnichannel

Despite an 8.4% decline of the U.S. furniture market in 2023, Wayfair‘s annual sales remained stable in the U.S. domestic market, growing by 0.2% to US$10.4 billion. The DNVB, whose market...

7 May 2024

[Case study] With Hanshow, Leroy Merlin cuts picking time by 17% for 2-hour pick-up

On February 28, at EuroCIS, Leroy Merlin and Hanshow received the Reta Awards 2024 for best in-store retail solution and best supplier respectively. mind Retail reports on the deployment of...

2 May 2024

How Ingka increased staff retention by 5 points in 16 months

In 2023, according to OC&C, staff turnover reached 56% for specialty retailers and 69% in food, with significant differences between store types and age groups. But at Ingka Group, HR team...

26 April 2024

Department stores: How Myer went from 7% to 20.5% of online sales

On April 17, 2024, department store chain Myer (sales of US$2.2 billion in the year to end-July 2023, up by 12.5%, via 56 stores) presented the results of rationalisation. Launched in 2019 by...

25 April 2024

Crate & Barrel: design workshops generate 40% of store sales

Operating in the U.S.A. and Canada, furniture retailer Crate & Barrel (Otto Group) developed an appointment-only service offering advice on interior design and decoration. Results were...

17 April 2024

Jean-Louis Borde, Gemo: “We are going to launch a rental service for our baby range”

Fashion retailer Gemo, part of the Eram group, adapted logistic tools to embrace a circularity journey for rental services. Jean-Louis Borde, Supply-Chain Director, explained adoption of the new...

15 April 2024

Autonomous stores: with a smart shopping cart, Amazon is aiming for a more omnichannel retail media

By deploying a smart shopping cart in large-format stores, to the detriment of "Just Walk Out" technology, Amazon is seeking to capitalise on a new medium for retail media. Has the limits of...

11 April 2024

[mind Retail Exclusive] Why Chalhoub Group focuses on these 3 technologies for vendors

With Sleekflow, Confer With and Connect, Chalhoub is speeding up deployment of technology for sales staff. The Dubai-based retailer of personal goods revealed to mind Retail the results of 3...

28 March 2024

[confidential] Skello relies on Open-Ai to speed up the creation of sales schedules

From March onwards, Skello, which specialises in scheduling tools for in-store team members, will be integrating a generative AI function. After launching quarter-hourly planning in the summer of...

7 March 2024

Carrefour ends 2023 on a high note and aims to lease-operate 30% of hypermarkets

Carrefour has published a positive balance sheet for 2023, boosted by external growth in Brazil and in Europe. In France, the strategy of switching to franchising and leasing contracts has...

27 February 2024

[Analyze] The six major challenges facing retail in 2024

A few of the barriers for retail in 2024 include generative AI, retail media, decarbonisation and CSRD, omnichannel efficiency or social commerce. Retail, commercial property and retail tech...

31 January 2024

[mind Retail Exclusive] Christofle prepares to launch a second-hand offer in the U.S.A.

After launching an omnichannel platform in October 2023 to repurchase more second-hand products from French customers, the tableware brand is stepping up the pace in the US market.

25 January 2024

Computer vision: Walmart adopts new technology to reduce “scan & go” fraud

In the U.S.A., Walmart's wholesale subsidiary Sam's Club is about to deploy a technology combining AI and computer vision in all stores. The aim is to streamline a self-check-out experience and...

25 January 2024

[mind Retail Exclusive] Socloz made redundancies at the end of the year 2023

According to our information, Socloz carried out a redundancy program in the fourth quarter 2023, affecting almost 1 in 5 staff. This was in response to a difficult market environment...

3 January 2024

E.Leclerc and Système U will test Ouidrop’s Dropper solution

Mind Retail learned that after a successful pilot at Unibail Rodamco Westfield at the Forum des Halles and a €2 million fund-raising round in July 2023, the start-up specialised in robotic lockers...

22 December 2023

With Walmart, SES-imagotag invents the next generation of in-store IoT

Detecting out-of-stocks, managing production schedules in store kitchens, prioritising employee tasks, picking of online orders... Currently being deployed at Walmart in the U.S.A., SES-imagotag's...

20 December 2023

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Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”

Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026

Advantail signs with Formality to streamline commercial lease management

Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...

23 October 2026

How Mobilier de France reduced the share of cheque payments from 80% to 50%

With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...

15 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

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Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”

Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...

12 October 2026

Marketplaces: How Orange and Virgin Australia reinvent their value creation models

Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...

8 October 2026

Cashback: Younited secures an exclusive contract with Bouygues Telecom

Following Orange and the launch of a marketplace, Bouygues Telecom is strengthening a customer loyalty strategy by focusing on purchasing power with a new cashback offer. For French fintech...

16 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026