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“In our Chinese stores, our new customers are much younger” said Jérome Bachasson, C.E.O. of German brand Hugo Boss in mainland China. For the men at the head of 150 stores in...

15 June 2020

Contactless services and customer value. Lessons from a Chinese boss

In China, Intime Retail (65 department stores and shopping centres plus the Miaojie e-commerce app.) has already reported activity back to 2019 levels. The Covid-19 crisis has allowed considerable...

15 June 2020

Alibaba’s income jumps in the 1st quarter of 2020

In the quarter ending in March 2020, Alibaba’s sales grew by 22% to 114.31 billion yuan (US$16 billion). These figures are driven by very dynamic categories (food and fresh produce), the...

15 June 2020

Underwear. The Indian demand is oriented towards comfort

During the lockdown, Indian women have switched to more comfortable lingerie products. Underwired push-ups, “balconettes” and lace varieties have given way to underwire-free bras...

15 June 2020

India. Bata bets with WhatsApp

The Czech shoe retailer Bata reopened 53% of Indian stores in a total of 1,400 units. The firm is now winning business via WhatsApp and focusing on online sales channels. “Our desire to...

15 June 2020

Sephora is engaged against racism

Sephora responded to a plea from Aurora James, founder of the Brother Vellies line of accessories, to encourage retailers to devote 15% of their sales space to black-majority businesses. As...

15 June 2020

China. Beauty is back online

Despite the coronavirus crisis, which caused cosmetics sales to fall by 80% in February 2020, international retailers are betting on the Chinese online beauty market. On Alibaba‘s...

15 June 2020

Wall Street is tightening its access to Chinese companies

After the Luckin Coffee scandal (removed from the Nasdaq after reporting more than US$310 million in false sales) and in a climate of tension between Washington and Beijing, the Senate voted...

15 June 2020

Commercial real estate. Arm wrestling over the notion of force majeure

In the U.S.A., the time is not suitable for major acquisitions. The No. 1 shopping centre operator Simon Property cancelled an acquisition of Taubman Centers (26 centres in the U.S. and Asia) for...

15 June 2020

Department stores. Rinascente goes into e-commerce

As part of the Thai Central Group, the Italian Rinascente ‘store’ is a 10th unit, but actually a website exclusively devoted to e-commerce. At the launch scheduled for mid-June in...

15 June 2020

Ikea innovates in Japan

The Swedish kit furniture giant is opening its first city centre format dedicated to urban spaces in Tokyo, Japan, where it operates a total of 11 points of sale. Located near a Uniqlo store, Ikea...

15 June 2020

Primark in discussion with landlords

Closed since March 23rd, the fast fashion retailer Primark will reopen all 189 stores in the U.K. on June 15th. The giant retailer pays around €147 million in rent per year and has lost...

15 June 2020

Harrods temporarily expands into outlet

British department store Harrods (turnover of €987.6 million for the financial year ending February 2019, up by 1%), a subsidiary of Qatar Holding LLC, announces a new temporary outlet store...

15 June 2020

To maintain customer relationships, John Lewis boosts online appointments

Since mid-April 2020, the British retailer John Lewis (turnover of €13.8 billion in 2019, -1,5%) has been transposing store services to the web. Karen Reeves, Product Services Manager at John...

15 June 2020

Furniture. What post-crisis model?

From Europe to the U.S.A., exciting lessons are being learned for home-decoration retailers. According to Neela Montgomery, C.E.O. of Crate & Barrel, “We are starting to see the...

15 June 2020

E-commerce, China, 3D designs. Which business levers work for fashion?

Faced with the Covid-19 crisis, e-commerce has proved to be a real lifeline for some fashion retailers. However, digital services are not comprehensive across the sector. According to Bain &...

15 June 2020

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How Upsellr boosts conversion at Les Mousquetaires and targets traditional PIMs

While his start-up shakes up an array of players focused on product data management solutions, Edouard Margain, Co-Founder of Upsellr, shared with us at NRF Europe the results of the data...

19 September 2026

Hanshow makes a breakthrough in the US but stumbles on the economics of smart trolley

While at NRF Europe, Hanshow revealed a major contract with one of the U.S. retail giants to mind Retail, its smart trolley has yet to prove a market match. A hardware-focused strategy that raises...

18 September 2026

Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”

The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...

10 September 2026

ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending

By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...

10 September 2026

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NRF Europe: 2026 edition records fall in exhibitors and attendance

Between a decline in exhibitor numbers, visitors number and high costs, the outcome of NRF Europe 2026 proves mixed. For its part, the American National Retail Federation, owner of the trade show...

18 September 2026

Seizure of Auchan Retail’s assets in Russia penalises a risky gamble

Via a presidential decree on September 17, Vladimir Putin placed the Russian subsidiaries of Auchan, Leroy Merlin (now Lemana Pro), Nestlé and logistics provider FM Logistic under temporary...

21 September 2026