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…In China, the decline in luxury goods sales and the slowdown in G.D.P. (up by only 0.4% in Q2 2022) is giving way to a new market of second-hand luxury. In August 2022, the hashtag #why do...

29 September 2022

Sephora Singapore adds consumer reviews into the store experience

…After a phase of qualitative studies in Shanghai and Singapore, Sephora inaugurated a new concept called “Asia store of the future” in Singapore on September 23, 2022, on 425...

29 September 2022

Gucci and Chanel invest in Middle America

If for years, China was the Eldorado of luxury brands, these are now massively reinvesting in the United States. They are opening stores within medium-sized cities in full development.

28 September 2022

UK. In six months, the B&Q marketplace drives 8% of the brand’s online sales

…In the six months to 31 July 2022, Kingfisher Group saw sales fall by 4.1% to €8.1 billion and profit fall by almost 30% to €562 million. Compared to the first half of 2019...

28 September 2022

[Confidential] Guillaume Apostoly to join as C.I.O. for Sephora

…According to our sources, Guillaume Apostoly, Chief Information Officer of Maisons du Monde and member of the Board, is about to join Sephora (LVMH). He will replace Anziz El Ahdj, who has...

27 September 2022

Costco continues growth and profitability trajectory in Q4 2022

…Costco, the world’s 2nd largest retailer by revenue, saw sales increase by 15% in the quarter ended 28 August 2022, to US$72.09 billion. The wholesale chain is slowing down slightly...

27 September 2022

[Case study] Makro Belgium cut the equivalent cost of 200 full-time staff

BackgroundIn Belgium, the hypermarket chain Makro (sold by Metro AG to the investment company Bronze Properties in the summer of 2022) operates 6 stores and has an annual turnover of €500...

27 September 2022

A fund takes control of Eataly for €200 million

…Controlled by the Farinetti family, the restaurant-grocery chain Eataly (44 stores in 15 countries, turnover of €464 million in 2021), is preparing to continue expansion after selling...

26 September 2022

Shopify to let staff decide the breakdown of their remuneration

Canadian e-commerce platform Shopify, which has seen its share price plummet 75% in one year, has decided to adjust its remuneration system. The company’s workforce, which stands at 10,000...

23 September 2022

UK. Supermarkets give staff a helping hand amid rising inflation

Shopping vouchers, free meals and even a second pay rise in the same year – a host of measures have been announced in the UK retail sector to support staff amid rising prices. Such measures also...

23 September 2022

ID Kids to test SoftPOS payment

…In a bid to make a payment experience more transparent, the ID Kids childcare retailer will be testing “SoftPOS” mobile payment in stores from 2023. This new payment trend...

23 September 2022

[Use Case] Furniture retailer But quadrupled click-through rate with location-based SMS

…The contextAlthough for furniture retailer But (320 stores, total turnover of €2.12 billion in 2021), the paper leaflet remains the primary marketing and sales activation lever, the...

23 September 2022

VTEX chooses integrated payment from Adyen

…On 16 September, VTEX (2021 sales of US$ 150 million via 38 countries) joined forces with payment solutions provider Adyen. By integrating payment into its offer, the Brazilian...

23 September 2022

The carbon footprint of stores is twice as large as e-commerce

According to EuroCommerce, 94% of the Dutch, 82% of the Germans and 82% of the French bought online in 2021. The volume of deliveries is exploding, as are the associated CO2 emissions. Should...

21 September 2022

How ManoMano engages trade customers digitally

Faced with the expansion of Screwfix (Kingfisher) in Europe, ManoMano is enhancing its app dedicated to B2B customers with a new loyalty programme. The marketplace, which generates 20% of business...

20 September 2022

UK: Boots to roll out marketplace with Mirakl

…The British drugstore chain Boots (a subsidiary of Walgreens Boots Alliance, 2021 turnover of US$133 billion, up 7.5%) will launch a digital marketplace in spring 2023 with Mirakl...

19 September 2022

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[Info mind] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing

Awarded on October 13, 2025 in France, in the category of the Customer Relationship Awards, the start-up specialising in e-commerce A/B testing continues to grow. For mind Retail, C.E.O. and...

23 October 2025

[mind Exclusive] Casino lost lawsuit against Mediaposte

According to information from mind Media, the Casino group failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...

21 October 2025

[mind Exclusive] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates

While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries...

9 October 2025

[mind Exclusive] Prolong signs Mellow Yellow and expands into new verticals

A competitor of Save Your Wardrobe, the start-up Prolong, which focuses on returns, warranty, repair, and after-sales service, announced the signing of Mellow Yellow footwear retailer, a jewellery...

3 October 2025

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Lululemon, Ralph Lauren, Gap and Levi’s enter peak season with high stock levels

Faced with rising customs tariffs affecting US imports, several retailers have built up significant inventories. Over a year, the stocks of Gap, Levi’s, Lululemon, Ralph Lauren and Academy Sports...

27 October 2025

France and Italy urge Shein to reassess a business model

While Shein continues to spark controversy through partnerships with Pimkie and BHV department stores (SGM), Italy announced plans to introduce a tax on Asian e-commerce platforms. In France, the...

13 October 2025

Faced with debt and declining sales, Fossil files for bankruptcy

Competition from Apple and Samsung in the smartwatch segment, collapsing sales, customs tariffs… Cornered with a debt of US$179 million, Fossil has filed several bankruptcy petitions in the U.S.A...

29 October 2025

EU: Omnibus bill stalled in Parliament

On October 22, MEPs rejected by a narrow majority the negotiating mandate that would have allowed trilogue negotiations to begin on the omnibus directive watering down the CSRD and duty of care...

27 October 2025

[mind Exclusive] Casino lost lawsuit against Mediaposte

According to information from mind Media, the Casino group failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...

21 October 2025

AI-driven job cuts on the rise in tech sector

As leading tech companies ramp up investment in artificial intelligence (AI) and roll out transformation plans to boost its development, layoffs across the sector are increasing. But are the job...

14 October 2025