E-commerce and marketplaces
Puma uses Google AI to personalise online product sheets by country
German brand Puma (sales of €4.2 billion in the half-year to June 2024, down 2.1% at constant exchange rates) announced on September 24 the use of Google Cloud’s GenAI on its websites...
1 October 2024
[mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK
On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”. This solution enables customer reviews to be...
- Retail
- mind Exclusive
- Retail tech
1 October 2024
Faced with Shein’s growth, the U.S. and the E.U. attack exemptions from customs duties
As the Biden administration has been threatening TikTok in America, the ultra-fast fashion giant Shein (GMV of US$45 billion in 2023, net margin of US$2 billion) could be subject to additional...
26 September 2024
YouTube partners with e-tailer Shopee in 3 South Asian countries
Faced with a dynamic growth of TikTok in South East Asia, YouTube Shopping (a subsidiary of Alphabet Inc.) and Shopee (a subsidiary of Sea Group, with 2023 sales of US$13.1 billion, including 69%...
23 September 2024
Back Market takes a step into physical retail with Bouygues Telecom
In the U.S.A. and France, Back Market is moving up the value chain and joining forces with Verizon and Bouygues. The marketplace is also due to sell via 15 stores.
- Retail
- Retailer and e-commerce
- News
20 September 2024
[mind Retail Exclusive] Veesual signs up Lululemon and Adore Me
According to our information, start-up Veesual added Lululemon and Adore Me to its portfolio. These companies will be testing the AI-powered virtual fitting solution.
19 September 2024
Havas Commerce: 28% of retailers want to increase investment in AI
According to Havas Commerce, while only 46% of retailers are using artificial intelligence, 28% plan to make this an investment priority by 2025. After starting with uses in marketing like...
- Retail
- Retailer and e-commerce
- News
18 September 2024
Pierre Chassigneux, b.connect: ‘Around 20% of e-commerce baskets are abandoned due to authentication issues’
Recruiting major e-retailers in France, defining the right business model, opening up to other banking partners... The b.connect authentication solution, supported by 5 French banks, is due to be...
- Retail
- Retail tech
- Analysis
18 September 2024
Joué Club tests CSR schemes, but keeps sights on e-commerce for Christmas
After receiving agreement from French competition authority to take over the La Grande Récré stores, the JouéClub retailer presented a roadmap for the Christmas period on September 11. E-commerce...
- Retail
- Retailer and e-commerce
- News
13 September 2024
Fnac Darty launches takeoverbid for Unieuro to create a European leader
Following the approval given by the Italian financial markets authority on August 23, Italian home-electrical retailer Unieuro (2023 sales of €2.63 billion) has until October 25 to accept...
13 September 2024
[mind Retail Exclusive] Darty signs up with Custplace for long-term customer reviews
Three and a half months after launching "long-term reviews" in partnership with Custplace, Fnac Darty is taking stock. The initiative enabled Darty home electrical retailer to collect an average...
12 September 2024
Xavier Niel joins the board of directors of ByteDance, parent company of TikTok
TikTok has until the end of January 2025 to meet an ultimatum set by the USA. Meanwhile, Frenchman Xavier Niel joined the Board of Directors of ByteDance, TikTok's parent company.
- Retail
- Retailer and e-commerce
- News
5 September 2024
In the U.S.A., pure-players account for 37% of back-to-school purchases
In the United States, sales of school supplies are expected to reach US$31.3 billion in 2024 (Deloitte). While Walmart leads the market with a 34% market share in value terms, supermarkets and...
3 September 2024
Ikea and Walmart rely on marketplaces to boost second hand sales
While Walmart is introducing new categories of second-hand products to its marketplace, Ikea is testing a version of C2C digital marketplace. While this approach has not been successful for...
- Retail
- Retailer and e-commerce
- News
30 August 2024
In one year, 50% of UK TikTok users have bought on TikTok Shop
In both the UK and the USA, TikTok Shop is gaining market share in the fashion and beauty categories. In the first half of 2024, the TikTok e-commerce service became the 10th-largest e-tailer in...
- Retail
- Retailer and e-commerce
- Analysis
29 August 2024
[mind Retail Exclusive] Blissim transfers thousands of customer reviews to the Sephora website
Since June 1, 2024, subscription beauty box specialist Blissim (1.2 million customers in France, 2023 turnover of around €50 million) has been capitalising on customer reviews. Previously...
28 August 2024
Our mind news
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
- Retail
- mind Exclusive
- Retail tech
29 October 2026
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
23 October 2026
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
- Retail
- mind Exclusive
- Retail tech
15 October 2026
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...
7 October 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”
Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...
- Retail
- Retailer and e-commerce
- Analysis
12 October 2026
2
Marketplaces: How Orange and Virgin Australia reinvent their value creation models
Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...
- Retail
- Retailer and e-commerce
- News
8 October 2026
3
How Maison A.Constant built a unified customer database with n8n
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...
7 October 2026
4
Cashback: Younited secures an exclusive contract with Bouygues Telecom
Following Orange and the launch of a marketplace, Bouygues Telecom is strengthening a customer loyalty strategy by focusing on purchasing power with a new cashback offer. For French fintech...
- Retail
- Retailer and e-commerce
- News
16 October 2026