digital

By 2024, augmented reality (AR) mirrors are set to transform the retail sector, particularly in fashion and entertainment. Led by George Yashin, Cypriot start-up Zero10 offers an AR mirror...

29 May 2024

[Case study] With Hanshow, Leroy Merlin cuts picking time by 17% for 2-hour pick-up

On February 28, at EuroCIS, Leroy Merlin and Hanshow received the Reta Awards 2024 for best in-store retail solution and best supplier respectively. mind Retail reports on the deployment of...

2 May 2024

[mind Retail Exclusive] After 3 months of a pilot, what are the results of Castorama’s chatbot powered with GenAI?

As part of the 1to1Monaco event, Romain Roulleau, Marketing, Digital and Customer Director at Castorama, spoke to mind Retail about the results of the Hello Casto chatbot. He also detailed...

14 March 2024

[confidential] Skello relies on Open-Ai to speed up the creation of sales schedules

From March onwards, Skello, which specialises in scheduling tools for in-store team members, will be integrating a generative AI function. After launching quarter-hourly planning in the summer of...

7 March 2024

Jérémie Levy, Converteo: “Generative AI prices are not easy to read or to budget for: we’re dealing with probabilism”

Converteo, whose almost 50% of revenue comes from the retail, beauty and luxury sectors, supports retailers in collecting, modelling, measuring and activating data. Jérémie Levy, Managing...

4 March 2024

[mind Retail Exclusive] Gamestop relies on Yoobic to bring generative AI to the heart of stores

E-learning, internal chatbot, after-sales service... Eager to improve operational efficiency, video game retailer Gamestop is the first retailer to have tested Yoobic Neo, a new suite of tools...

23 February 2024

The Digital Service Act extends authority to all marketplaces

From February 17, 2024, the DSA (Digital Service Act) extended authority to all e-commerce sites operating in the European Union, whatever their size. Amongst measures is an obligation to appoint...

19 February 2024

JC Penney department stores make it easier to swap shifts in bid to retain staff

In January 2023, JC Penney's Human Resources Director launched the "open shift market place" application in a bid to retain the group's 50,000 employees, against the backdrop of a tight employment...

19 February 2024

Social commerce: TikTok acquires an Indonesian e-commerce giant

In Indonesia, the parent company of TikTok ByteDance (2022 revenue of US$85.2 billion, operating margin of US$20 billion) finalized the acquisition of the online retailer Tokopedia. Tokopedia is...

1 February 2024

[Analyze] The six major challenges facing retail in 2024

A few of the barriers for retail in 2024 include generative AI, retail media, decarbonisation and CSRD, omnichannel efficiency or social commerce. Retail, commercial property and retail tech...

31 January 2024

Kristen d’Arcy, True Religion: “After Instagram Shopping, the next step is to launch e-commerce on TikTok”

Kristen D'Arcy, Chief Marketing Officer of the True Religion brand since July 2023, is boosting Instagram and TikTok to win support from younger consumers. In an interview with mind Retail, she...

29 January 2024

One year before the expected roll-out of “Yes Ad”, what are the best promotional strategies?

With almost 18 months of experimentation of “Yes Ad” and a national launch expected in 2025, retailers have reviewed promotional and marketing plans over the past year. mind Retail interviewed...

11 January 2024

[mind Retail info] Auchan Retail launches a website dedicated to B2B customers

In France, Auchan Retail has just launched Auchanpro, a website entirely dedicated to businesses. This B2B digital initiative, one of the first in the local supermarket sector, aims to secure...

17 November 2023

Castorama launches a chatbot boosted by generative AI

In France, Castorama launched a chatbot that integrates three LLM models, based on Athena, the technological foundation developed by the Kingfisher Group. While customer data remains outside the...

17 November 2023

[info mind Retail] Marco Sacco-Stevanella, ManoMano: “After launching free returns for B2B clients in France, the next step will be an international launch”

As D.I.Y. volumes are shrinking, ManoMano wants to capitalise on B2B customers. From 100% free returns for professionals, launched at the end of September in France to new payment options, Marco...

14 November 2023

In India, Sephora becomes part of Reliance Retail

In Q1 2023, Reliance Retail Ventures abandoned talks to obtain the exclusive rights to operate Sephora’s business in India. However, in November, the country’s retail giant finally won...

7 November 2023

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Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...

11 January 2026

Agentic AI: Hymalaia attracts retailers and announces imminent fundraising

According to our sources, the young start-up Hymalaia is continuing development in retail with 4 new retailers currently in POC and an imminent fundraising. We examine the details.

16 December 2025

Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

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Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

11 January 2026

Agentic commerce: AI agents enhancing a shopping experience

This month, our analysis focuses on how innovation is reshaping a retail customer experience: delivery promises integrated from the earliest stages of an e-commerce journey, adding items to a...

2 January 2026

With Walmart, Ulta Beauty, Zalando and Carrefour, Google launches an agentic commerce protocol

Following the launch of payments in Copilot, Google is preparing to join OpenAI and Microsoft, but with a more integrated version focused on its own payment method, Google Pay. These moves...

13 January 2026

2026 Trends – How far should retailers open the door to AI Search engines ?

(Trends 1/6) With data visibility, recommendations, transactions on ChatGPT, Gemini and Perplexity, LLMs are establishing themselves as new entry points for e-commerce. As search, comparison and...

8 January 2026

Publicis Commerce barometer : retail media takes root in brand-retailer relations

According to Publicis Commerce e-retail media barometer of 2025, from a sample of approximately 200 marketing, commerce and e-commerce French decision-makers and published on January 7, 2026...

12 January 2026

Trends 2026 – Chatbots, WhatsApp, social networks: don’t miss out on conversation

(Trends 2/6) After a cautious observation phase by retailers and some high-profile hallucination issues, 2025 was a turning point operationally for chatbots and conversational tools. Positioned...

13 January 2026