omnichannel

On September 23, beauty retailer Yves Rocher (660 stores in France, turnover of €1.2 billion in 2023 including 10% of online sales) launched a marketplace in France, powered by the Mirakl...

17 October 2024

Retail media: Criteo signs Selfridges and Belk department stores

After losing ManoMano and Boulanger in recent months, retail media specialist Criteo announced on October 8 a new partnership with U.S. department stores’ Belk (2023 sales of US$3.1 billion...

8 October 2024

Omnichannel, video, photo: online and in-store, customer reviews are re-inventing themselves

As e-commerce returns to growth, online retailers need to optimise customer reviews to stay ahead of the game. We look at the strategies of Amazon, Shein, Temu, Fnac Darty, Decathlon, Picard...

8 October 2024

TJX invests US$360 million in the Dubai-based Brands For Less

While Primark announced a strategic partnership with Alshaya Group to enter the Gulf, the American TJX Co. is also going on the offensive. The world’s largest fashion retailer by sales...

24 September 2024

Havas Commerce: 28% of retailers want to increase investment in AI

According to Havas Commerce, while only 46% of retailers are using artificial intelligence, 28% plan to make this an investment priority by 2025. After starting with uses in marketing like...

18 September 2024

Joué Club tests CSR schemes, but keeps sights on e-commerce for Christmas

After receiving agreement from French competition authority to take over the La Grande Récré stores, the JouéClub retailer presented a roadmap for the Christmas period on September 11. E-commerce...

13 September 2024

[mind Retail Exclusive] Darty signs up with Custplace for long-term customer reviews

Three and a half months after launching "long-term reviews" in partnership with Custplace, Fnac Darty is taking stock. The initiative enabled Darty home electrical retailer to collect an average...

12 September 2024

Lidl launches a D.I.Y. and garden services

After launching a non-food e-commerce business in May 2023, Lidl is further investing in physical stores. In mid-July 2024, the Schwarz Group subsidiary (2023 sales: €167.2 billion, up 8.5%...

20 August 2024

Fursac sells vintage products from other brands…but not their own

According to our sources, men’s fashion retailer Fursac (a subsidiary of the SMCP group, with sales of €1.2bn in 2023 at 3% LFL at constant exchange rates, then down by 5% in Q1 2024)...

18 July 2024

Margot Pouliquen, Nature & Découvertes: “In 6 months, the marketplace has grown from 36% to 42% of our digital turnover”

A subsidiary of the Darty group since 2019, Nature & Découvertes explained to mind Retail the three scale up projects for a marketplace operated by Mirakl. These are omnicanality between 3P...

18 July 2024

Christopher Hermelin, Nicolas Group: “Advertisers are not investing in the Olympics”

Nicolas Group, a wine cellar retailer with a strong store base in Paris, shared the customer engagement strategy for the Olympics with mind Retail. With 15 million tourists expected to visit...

10 July 2024

[mind Retail Day] How AI has become a performance lever for physical stores

How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to...

27 June 2024

Julie Hamadouche Bottino, Ba&sh: “On each garment, a label details the CO2 generated, energy consumed and freshwater pollution”

Supported by Fairly Made in terms of traceability and involved in a relocation program, Ba&sh has been publishing a voluntary CSR report for 3 years and has just been certified B-Corp. Since...

25 June 2024

Watsons invests US$250 million to upgrade in-store beauty experience

On June 6, 2024, Hong Kong-based Watsons (A.S Watson Group, turnover of US$23 billion in 2023) unveiled a US$250 million investment programme for its stores. This includes 1,200 new stores and...

25 June 2024

2 months after launch, La Maison Convertible’s chatbot converts 15% of users

At the mind Retail Day conference, La Maison Convertible presented an initial assessment of a new AI-based chatbot launched in April 2024. The furniture retailer has succeeded in boosting the...

21 June 2024

[mind Retail Exclusive] Decathlon launches rental for business customers

Against the backdrop of a slowdown in the core B2C business, particularly in the digital space, Decathlon detailed a shift towards professional customers at mind Retail Day. Over the next 2 years...

21 June 2024

1 234 5…8

Our other services

Research

Conducting customized studies: benchmarks, overviews, personalized newsletters, white label content.

Training courses

Our training courses & masterclasses: short formats for management, executive coaching, and skills development for junior profiles.

Events

Our networking activities: half-day conferences dedicated to industry issues and open to the entire ecosystem.

Our mind news

See all

Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

Most viewed articles of the month on mind Retail

What readers clicked on the most last month.

In the category

What readers clicked on the most last month.

Online Advertising: Leroy Merlin and Auchan at the heart of a political controversy

Since November 17, Leroy Merlin has faced controversy after a report from Sleeping Giants, an activist group against online hate speech. The organisation alerted the Adeo group retailer (GMV 2024...

21 November 2025

How Maison 123 generated €420,000 on WhatsApp in 5 months

Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...

3 December 2025

Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”

Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...

11 December 2025

Retail media: Marionnaud bets on print with Figaro to boost drive-to-store

According to our sources, Marionnaud’s beauty retailer will expand an advertising unit into 3 new countries in 2026 and is launching another retail media lever in the French key market. The goal...

26 November 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Walmart parts ways with C.E.O. after 9-month revenue up by 4.4%

On November 14, the world’s largest retailer, Walmart (revenue 2024: US$681 billion, up by 5.6% at constant rates), announced the departure of C.E.O., Doug McMillon. In office since...

21 November 2025