omnichannel

In France, Etam underwear retailer (2023 sales of €480 million, down by 94% in one year, via 860 stores in 57 countries) launched a new initiative at its 317 French stores. Sales staff...

29 October 2024

With 10% of online sales, Yves Rocher launches a marketplace to round off offering

On September 23, beauty retailer Yves Rocher (660 stores in France, turnover of €1.2 billion in 2023 including 10% of online sales) launched a marketplace in France, powered by the Mirakl...

17 October 2024

Retail media: Criteo signs Selfridges and Belk department stores

After losing ManoMano and Boulanger in recent months, retail media specialist Criteo announced on October 8 a new partnership with U.S. department stores’ Belk (2023 sales of US$3.1 billion...

8 October 2024

Omnichannel, video, photo: online and in-store, customer reviews are re-inventing themselves

As e-commerce returns to growth, online retailers need to optimise customer reviews to stay ahead of the game. We look at the strategies of Amazon, Shein, Temu, Fnac Darty, Decathlon, Picard...

8 October 2024

TJX invests US$360 million in the Dubai-based Brands For Less

While Primark announced a strategic partnership with Alshaya Group to enter the Gulf, the American TJX Co. is also going on the offensive. The world’s largest fashion retailer by sales...

24 September 2024

Havas Commerce: 28% of retailers want to increase investment in AI

According to Havas Commerce, while only 46% of retailers are using artificial intelligence, 28% plan to make this an investment priority by 2025. After starting with uses in marketing like...

18 September 2024

Joué Club tests CSR schemes, but keeps sights on e-commerce for Christmas

After receiving agreement from French competition authority to take over the La Grande Récré stores, the JouéClub retailer presented a roadmap for the Christmas period on September 11. E-commerce...

13 September 2024

[mind Retail Exclusive] Darty signs up with Custplace for long-term customer reviews

Three and a half months after launching "long-term reviews" in partnership with Custplace, Fnac Darty is taking stock. The initiative enabled Darty home electrical retailer to collect an average...

12 September 2024

Lidl launches a D.I.Y. and garden services

After launching a non-food e-commerce business in May 2023, Lidl is further investing in physical stores. In mid-July 2024, the Schwarz Group subsidiary (2023 sales: €167.2 billion, up 8.5%...

20 August 2024

Fursac sells vintage products from other brands…but not their own

According to our sources, men’s fashion retailer Fursac (a subsidiary of the SMCP group, with sales of €1.2bn in 2023 at 3% LFL at constant exchange rates, then down by 5% in Q1 2024)...

18 July 2024

Margot Pouliquen, Nature & Découvertes: “In 6 months, the marketplace has grown from 36% to 42% of our digital turnover”

A subsidiary of the Darty group since 2019, Nature & Découvertes explained to mind Retail the three scale up projects for a marketplace operated by Mirakl. These are omnicanality between 3P...

18 July 2024

Christopher Hermelin, Nicolas Group: “Advertisers are not investing in the Olympics”

Nicolas Group, a wine cellar retailer with a strong store base in Paris, shared the customer engagement strategy for the Olympics with mind Retail. With 15 million tourists expected to visit...

10 July 2024

[mind Retail Day] How AI has become a performance lever for physical stores

How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to...

27 June 2024

Julie Hamadouche Bottino, Ba&sh: “On each garment, a label details the CO2 generated, energy consumed and freshwater pollution”

Supported by Fairly Made in terms of traceability and involved in a relocation program, Ba&sh has been publishing a voluntary CSR report for 3 years and has just been certified B-Corp. Since...

25 June 2024

Watsons invests US$250 million to upgrade in-store beauty experience

On June 6, 2024, Hong Kong-based Watsons (A.S Watson Group, turnover of US$23 billion in 2023) unveiled a US$250 million investment programme for its stores. This includes 1,200 new stores and...

25 June 2024

2 months after launch, La Maison Convertible’s chatbot converts 15% of users

At the mind Retail Day conference, La Maison Convertible presented an initial assessment of a new AI-based chatbot launched in April 2024. The furniture retailer has succeeded in boosting the...

21 June 2024

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Marketplaces: Stockly enters Switzerland with MediaMarkt, Decathlon, Galaxus and Manor

After a loss-making but high-growth year in 2025, the stock-pooling start-up for marketplaces signed agreements with 4 Swiss players, mind Retail learned. By taking on one of Europe’s most...

30 January 2026

Save launches an e-commerce site to support a shift towards sales

Having just reached break-even, the French subsidiary of refurbished specialist Save intends to go beyond an historical model of repair to develop sales of accessories and refurbished products...

23 January 2026

Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...

11 January 2026

Agentic AI: Hymalaia attracts retailers and announces imminent fundraising

According to our sources, the young start-up Hymalaia is continuing development in retail with 4 new retailers currently in POC and an imminent fundraising. We examine the details.

16 December 2025

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Global retail tech investment rose by 7.4% in 2025

In 2025, venture capital continued to flow into commerce technologies. With 27.5 billion dollars invested in retail tech, the average deal size increased while the number of transactions declined.

23 January 2026

Retail tech: major trends for 2026

In 2026, retail can no longer afford to promise. It must deliver. Retail tech has entered the execution stage. The race for showcase innovation is over, giving way to clear priorities: operational...

30 January 2026

Facing pressure from China’s JD.com, Kretinsky launches a takeover bid on Fnac-Darty

On January 26, Fnac Darty (unaudited 2025 revenue: €10.3 billion, up by 0.7% on a like-for-like basis) announced the launch of a public takeover bid by Daniel Kretinsky. The Czech billionaire...

28 January 2026

Cyberattack: Coupang targeted by investor lawsuit in the U.S.

Under investigation following a cyberattack that exposed data for 33.7 million customers and resignation of C.E.O. Park Dae-Jun on December 10 2025, South Korean e-commerce retailer Coupang (2024...

6 January 2026

After acquiring Salomon, Anta sets sights on Puma

On January 27, Anta Sports Products (H1 2025 revenue: RMB 38.5 billion, up by 14.3%) reported plans to acquire Puma from Artemis, the investment holding company of the Pinault family, which also...

27 January 2026