omnichannel

Criteo, Publicis with Citrus Ad, Mirakl Ads, Microsoft with PromoteIQ, Casino with RelevanC and Tryger are the main players offering technologies dedicated to retail media in France. When did they...

11 May 2023

How Etam wants to generate additional revenue from in-store returns

The underwear retailer Etam (804 stores in 45 countries in late 2022, including 593 fully-owned), whose 90% of sales are generated by stores and 10% online, added a “return management”...

28 April 2023

For 30% of retailers, staff spend too much time managing returns

According to a survey of 500 fashion retailers in the U.S.A. and the U.K. by the R.F.I.D. specialist SML Group, a third of retailers say they spend too much time processing returns manually. This...

27 April 2023

Sandro : Second-hand, a profitable business from the first year

After 12 months of operations, Sandro shared with mind Retail the results of their second-hand business, which launched 100% online. For the fashion brand, this service is now at a "roll-out...

13 April 2023

Apple makes a deeper foray into India with two first stores

While Apple (2022 revenue of US$394.3 billion, up by 8% vs 2021) took a first step into the Indian market in 2020 with an e-commerce site, the business is now due to open a physical branded...

12 April 2023

Walmart: By 2026, 65% of web orders prepared in stores will be automated

While Walmart has managed to increase the weight of online sales in 2022, with total revenue growth keeping pace with inflation, the company is making supply-chain automation a priority. Within 3...

7 April 2023

Carrefour Brazil. How e-commerce doubled in Q4 2022 with VTEX

Last June, Carrefour’s Brazilian subsidiary launched an omnichannel integration project with VTEX. “The challenge was to serve web orders faster, offering more convenience and agility...

29 March 2023

Tech in-store: guided tour of the Decathlon Lab for South East Asia

mind Retail invites you, in video and photos, behind the scenes of the Decathlon Lab located in Kallang (Singapore). In this 5,000 sq.m store, the company has opted for a rational technological...

17 March 2023

Stephan Veyret (Decathlon Singapore): “We are moving from retail to an ecosystem of services around sport”

As the hub of the South East Asia region, Singapore is a market where Decathlon is testing many innovations, including cashless, Scan & Go, automated in-store picking that prepares 600 orders...

24 February 2023

Naterial, Comptoir des Artisans: Leroy Merlin refines its offer

The Adeo Group (2021 turnover: €32.4 billion, of which 6.6% are online sales) is to launch a Naterial showroom format dedicated to outdoor design. After Spain, Portugal, Uruguay and Georgia...

8 February 2023

The Home Depot launches new app for in-store salespeople

In the US, The Home Depot (9-month 2022 sales: US$121.6 billion, up 5.3%) has launched an application, designed in-house, to help sales people prioritise tasks. Named Sidekick and powered by...

6 February 2023

Charging for returns: pure players follow the lead of omnichannel retailers

Since spring 2022, H&M and Zara adopted a policy of charging for returns on online purchases, thus setting standards for standardisation of e-commerce market. Some pure-players are following...

26 January 2023

Japan. Shein opens its first permanent store to boost omnichannel

Chinese fast fashion giant Shein (valued at €91 billion in April 2022) will open a first permanent store in Tokyo on 13 November. Need help with a strategic issue? mind Research helps...

3 November 2022

Germany: In 6 months, online optician Mister Spex opens 12 stores

The German online optician Mister Spex is continuing a very controlled foray into the physical world. In November 2022, it will open a first store in Switzerland. “This will be our 65th...

28 October 2022

Chile. Victoria’s Secret increases sales with “Click & Collect”

Since the Covid-19 crisis, physical stores have played a central role in e-commerce and omnichannel. Based on this lesson, the lingerie brand use VTEX's technology to deploy “click & collect...

22 July 2022

Migros wants “click & collect” in autonomous mode

After investing in the delivery start-up Smood (delivery in less than an hour), the Swiss cooperative Migros (turnover of about €25 billion last year) is rolling out click & collect...

2 November 2021

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Marketplaces: Stockly enters Switzerland with MediaMarkt, Decathlon, Galaxus and Manor

After a loss-making but high-growth year in 2025, the stock-pooling start-up for marketplaces signed agreements with 4 Swiss players, mind Retail learned. By taking on one of Europe’s most...

30 January 2026

Save launches an e-commerce site to support a shift towards sales

Having just reached break-even, the French subsidiary of refurbished specialist Save intends to go beyond an historical model of repair to develop sales of accessories and refurbished products...

23 January 2026

Shoptimus AI scales up in grocery smart shopping lists and prepares for a new funding round

After securing a strategic partnership with Spanish grocer Bon Preu, retail tech firm Shoptimus AI—first spotted by Carrefour—is accelerating a rollout. By leveraging AI agents to automate grocery...

11 January 2026

Agentic AI: Hymalaia attracts retailers and announces imminent fundraising

According to our sources, the young start-up Hymalaia is continuing development in retail with 4 new retailers currently in POC and an imminent fundraising. We examine the details.

16 December 2025

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Global retail tech investment rose by 7.4% in 2025

In 2025, venture capital continued to flow into commerce technologies. With 27.5 billion dollars invested in retail tech, the average deal size increased while the number of transactions declined.

23 January 2026

Retail tech: major trends for 2026

In 2026, retail can no longer afford to promise. It must deliver. Retail tech has entered the execution stage. The race for showcase innovation is over, giving way to clear priorities: operational...

30 January 2026

Facing pressure from China’s JD.com, Kretinsky launches a takeover bid on Fnac-Darty

On January 26, Fnac Darty (unaudited 2025 revenue: €10.3 billion, up by 0.7% on a like-for-like basis) announced the launch of a public takeover bid by Daniel Kretinsky. The Czech billionaire...

28 January 2026

Cyberattack: Coupang targeted by investor lawsuit in the U.S.

Under investigation following a cyberattack that exposed data for 33.7 million customers and resignation of C.E.O. Park Dae-Jun on December 10 2025, South Korean e-commerce retailer Coupang (2024...

6 January 2026

After acquiring Salomon, Anta sets sights on Puma

On January 27, Anta Sports Products (H1 2025 revenue: RMB 38.5 billion, up by 14.3%) reported plans to acquire Puma from Artemis, the investment holding company of the Pinault family, which also...

27 January 2026