Retail

Featured image of the article Conflicts in the Middle East: what impact on the supply chain and European retail?
Conflicts in the Middle East: what impact on the supply chain and European retail?
With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...
Featured image of the article Search AI : in the retail sector, 25% of AI queries are transactional
Search AI : in the retail sector, 25% of AI queries are transactional
For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...
AI Search : YouTube citations climb to 40%, Reddit falls to 20%
While Reddit once dominated the sources cited by AIs, YouTube videos are now winning over LLMs. Here's why.
4 March 2026
Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer
While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...
27 February 2026
BNPL: Between healthcare and retail, Scalapay accelerates a P.O.S. offensive with two major signings
Building on a strong foothold in fashion, Scalapay is strengthening in-store penetration targeting players in the healthcare sector. According to our information, the Italian BNPL unicorn has...
25 February 2026
Advertising in LLMs: Criteo becomes OpenAI’s first adtech partner
Following a fundraising of US$ 110 billion on February 27, 2026, OpenAI signed a technological partnership with Criteo (720 million daily active users at the end of 2025, 17,000 advertisers, 4.5...
4 March 2026
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Numbers that speak. Barometers, benchmarks and overviews: our analysis of key sector studies and data.
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Featured image of the article Search AI : in the retail sector, 25% of AI queries are transactional
Search AI : in the retail sector, 25% of AI queries are transactional
For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...
Featured image of the article Klépierre, URW, Carmila: in 2025, retail media and services accounted for nearly 10% of net rental income
Klépierre, URW, Carmila: in 2025, retail media and services accounted for nearly 10% of net rental income
Published on February 12 and 19, annual financial results of the three major European property companies show that Klépierre, Unibail-Rodamco-Westfield, and Carmila are no longer singing from the...
24 February 2026
Featured image of the article Fewer goods, more services and leisure: when demographic shock transforms retail
Fewer goods, more services and leisure: when demographic shock transforms retail
In 2025, the number of deaths surpassed the number of births in France. At the Retail Data Day on February 5, 2026, and at the BNP Financial Services Cetelem's Observatory barometer on consumption...
12 February 2026
Featured image of the article [Amazon Results] E-commerce fuelled by AI and advertising drives Amazon in 2025, but the cloud bet raises questions
[Amazon Results] E-commerce fuelled by AI and advertising drives Amazon in 2025, but the cloud bet raises questions
Driven by e-commerce, the marketplace, the cloud, and advertising — four units each generating more than US$12 billion in incremental revenue in 2025 — Amazon ended the year with solid...
6 February 2026
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Conflicts in the Middle East: what impact on the supply chain and European retail?
With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...
5 March 2026
Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour
On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...
Advertising in LLMs: Criteo becomes OpenAI’s first adtech partner
Following a fundraising of US$ 110 billion on February 27, 2026, OpenAI signed a technological partnership with Criteo (720 million daily active users at the end of 2025, 17,000 advertisers, 4.5...
4 March 2026
Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers
On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...
Essentials
Master the fundamentals: key topics, essential players, strategic challenges.
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Featured image of the article OMS: agentic AI sets new standards for e-commerce orchestration
OMS: agentic AI sets new standards for e-commerce orchestration
Long confined to ‘click & collect’ or ‘ship from store’, Order Management Systems (OMS) are now expanding integration due to the rise of agentic AI which provides fine orchestration of flows...
18 December 2025
Featured image of the article Digital Product Passport: the regulatory weapon forcing the retail industry into a new era
Digital Product Passport: the regulatory weapon forcing the retail industry into a new era
With less than 6 months to go before the delegated Acts come into force, the Digital Product Passport crystallises a dual challenge: shifting from a linear model to a circular economy and enabling...
25 July 2025
Featured image of the article Refund fraud: how to detect and prevent it
Refund fraud: how to detect and prevent it
Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise...
11 April 2025
Featured image of the article In the age of generative AI, new SEO levers are becoming essential
In the age of generative AI, new SEO levers are becoming essential
As an increasing share of traffic switches to AI search engines such as ChatGPT, Perplexity, Gemini and Copilot, SEO teams are reviewing their practices and organisation to increase visibility...
21 March 2025

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Each month, mind highlights a strategic issue in the sector and explores its business impact through expert analysis and key market figures.
Featured image of the article mind Retail n°281 – March 2026
mind Retail n°281 – March 2026 Monday 02 March 2026
Analysis
Understanding change: deciphering business models, strategies and emerging challenges.
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AI Search : YouTube citations climb to 40%, Reddit falls to 20%
While Reddit once dominated the sources cited by AIs, YouTube videos are now winning over LLMs. Here's why.
4 March 2026
Search AI : in the retail sector, 25% of AI queries are transactional
For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...
Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer
While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...
27 February 2026
Klépierre, URW, Carmila: in 2025, retail media and services accounted for nearly 10% of net rental income
Published on February 12 and 19, annual financial results of the three major European property companies show that Klépierre, Unibail-Rodamco-Westfield, and Carmila are no longer singing from the...
Explore
France: La Poste to launch negotiations for an AI agreement
Following the lead of firms such as Axa, Syensqo globally, and more recently CDC Habitat, La Poste group management will open negotiations on an AI regulation agreement during the first half of...
5 March 2026
Article from mind HR
France: La Poste to launch negotiations for an AI agreement
Following the lead of firms such as Axa, Syensqo globally, and more recently CDC Habitat, La Poste group management will open negotiations on an AI regulation agreement during the first half of...
5 March 2026
Article from mind HR
Conflicts in the Middle East: what impact on the supply chain and European retail?
With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...
Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour
On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...
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Featured image of the article [Amazon Results] Despite solid profitability in Q2, Amazon’s higher investments and U.S.A. pre-election worries unsettle financial markets
[Amazon Results] Despite solid profitability in Q2, Amazon’s higher investments and U.S.A. pre-election worries unsettle financial markets
Despite fierce competition from Temu and Shein, Amazon reported a solid margin in Q2, driven by the acceleration of AWS and the digital marketplace. Whereas staff lay-off plans have been put on...
2 August 2024
Featured image of the article Which retail players have the best scores in the professional equality index?
Which retail players have the best scores in the professional equality index?
In France since 2019, companies with more than 50 employees have to provide the Ministry of Labour with a gender equality score. mind Retail analysed the scores of companies in 8 retail sectors.
4 November 1993
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our tailored monitoring: explore by themes, keywords, and emerging topics.
AI Search : YouTube citations climb to 40%, Reddit falls to 20%
While Reddit once dominated the sources cited by AIs, YouTube videos are now winning over LLMs. Here's why.
4 March 2026
Search AI : in the retail sector, 25% of AI queries are transactional
For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...
Criteo to launch Commerce Go self-service platform in late March 2026
The self-service element of the “Commerce Go” platform should be available by the end of the first quarter, Marc Fischli, Executive Managing Director EMEA at Criteo, told mind Media...
16 February 2026
AI, advertising, subscriptions, marketplace: how Walmart made e-commerce profitable in 2025
Walmart confirms a strategic shift, with 713 billion dollars in revenue in 2025 and a valuation up 600 billion dollars in 2 years. The group has maintained growth and is accelerating high-margin...
20 February 2026
In-store analytics: US company Form acquires Israeli unicorn Trax
On February 5, 2026, Israeli start-up Trax, founded in 2010 by Joel Bar-El and Dror Feldheim, announced a merger with Form to develop shelf analytics through AI. With a cumulative total of 11...
6 February 2026
[Amazon Results] E-commerce fuelled by AI and advertising drives Amazon in 2025, but the cloud bet raises questions
Driven by e-commerce, the marketplace, the cloud, and advertising — four units each generating more than US$12 billion in incremental revenue in 2025 — Amazon ended the year with solid...
6 February 2026
After supermarkets and fashion, Dior and Cartier are now the target of cyber attacks
As cyber attacks have been mushrooming in Europe's fashion and food sectors, luxury goods are not being spared. Recently, customer data from Dior (LVMH) and Cartier (Richemont) was raided.
Customer satisfaction: Actionable enhances product with an AI Data Analyst assistant
Just a year after launch, tech start-up Actionable, which specialises in predicting customer satisfaction, is picking up speed. With a product launch, ISO 27001 certification, an award at...
30 April 2025
ChatGPT transitions from a search engine to an e-commerce platform
While denying any affiliation practices, OpenAI is launching a new shopping experience directly within ChatGPT. A search engine connected to the web since October 2024, the platform now includes...
29 April 2025
How far can WhatsApp and RCS take conversion and customer loyalty?
Faced with rising acquisition costs and ROI requirements, WhatsApp and RCS are becoming strategic marketing levers for brands. Between feedback from But, Picard, La Petite Mendigote, Clarins, and...
18 February 2026
U.K. : Rezolve AI acquires loyalty specialist Reward for US$230 million
London-based start-up Rezolve AI (founded in 2016 by Daniel Wagner and specializing in online personalisation), has acquired fellow U.K. company Reward, a customer engagement and loyalty...
17 February 2026
In-store analytics: US company Form acquires Israeli unicorn Trax
On February 5, 2026, Israeli start-up Trax, founded in 2010 by Joel Bar-El and Dror Feldheim, announced a merger with Form to develop shelf analytics through AI. With a cumulative total of 11...
6 February 2026
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WhatsApp, rich SMS, YouTube, TikTok: Focus on the conversational levers that engage the most
Beyond traditional stores and e-commerce sites, retail has shifted to conversational omnichannel, where WhatsApp, RCS, and live shopping are becoming drivers of conversion and lifetime value. At the start of 2026, initiatives are flourishing. These include a RCS button POC at Google My Business...
Our articles to stay up to date on the topic
Featured image of the article WhatsApp, rich SMS, YouTube, TikTok: Focus on the conversational levers that engage the most
TikTok, Meta, Snapchat: how regulatory constraints are reshuffling cards for customer engagement
In Europe, the European Commission is holding TikTok accountable by demanding the redesign of an interface deemed addictive, under pressure from a strengthened regulatory framework spearheaded by...
19 February 2026
How far can WhatsApp and RCS take conversion and customer loyalty?
Faced with rising acquisition costs and ROI requirements, WhatsApp and RCS are becoming strategic marketing levers for brands. Between feedback from But, Picard, La Petite Mendigote, Clarins, and...
18 February 2026
Xavier Grand, Algolia: “The challenge is integrating the chatbot into search without deteriorating the experience”
Driven by generative AI, voice and image, e-commerce search is entering a new era. On the sidelines of AI Day, held on February 10, 2026 in Paris, Xavier Grand, CTO of Algolia, outlines a 2026...
13 February 2026
Google is testing the RCS button in Google My Business alongside the WhatsApp button
A year after WhatsApp, Google is testing the RCS button in My Business listings for several markets, according to our information. The goal is to offer brands a new marketing lever that can be...
20 February 2026
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Retail tech: major trends for 2026
In 2026, retail can no longer afford to promise. It must deliver. Retail tech has entered the execution stage. The race for showcase innovation is over, giving way to clear priorities: operational efficiency, sustainable business models, and infrastructures capable of supporting scale-up...
Our articles to stay up to date on the topic
Featured image of the article Retail tech: major trends for 2026
2026 Trends – Retail media, between omnichannel reach, creativity and measurement
(Trends, 6/6) After an exceptional 2024 driven by the Olympic Games, retail media entered a phase of maturity and slowing business last year. It nonetheless remains extremely dynamic, fuelled by...
28 January 2026
2026 Trends – Unified commerce: when stock and product flow management is boosted by AI
(Trends, 5/6) Under margin pressure and faced with increasingly complex omnichannel flows, retailers are turning stock management into a strategic streamlining lever. Demand planning, OMS and...
27 January 2026
2026 Trends – Retail organises itself in the face of the Trump trade war
(Trend 4/6) Invested as President for a second term in 2025, Donald Trump has shaken global trade. Between higher customs duties, a tax on small parcels, attacks on diversity and inclusion...
2026 Trends – BNPL, mobile checkout, wallets: new challenges for payments
(Trends 3/6) Faced with soaring Visa and Mastercard fees, European retailers are looking for alternative payment methods that protect margins while boosting conversion. From wallets and...
View the entire dossier
Agentic commerce: AI agents enhancing a shopping experience
This month, our analysis focuses on how innovation is reshaping a retail customer experience: delivery promises integrated from the earliest stages of an e-commerce journey, adding items to a basket or updating delivery options post-transaction, creating an Instacart's shopping cart based on a...
Our articles to stay up to date on the topic
Featured image of the article Agentic commerce: AI agents enhancing a shopping experience
View the entire dossier
Payment: a lever for retail innovation
This month, our editorial team highlights how innovation is taking shape around payment. This key stage, enabling turnover to be collected by retailers, is at the heart of numerous pilots and POCs: roll-out of mobile checkout in the aisles, rise of wallets and BNPL options, expansion of Wero…
Our articles to stay up to date on the topic
Featured image of the article Payment: a lever for retail innovation
View the entire dossier

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Picnic plans to open a 3rd warehouse in France
To support growth, the Dutch online grocery retailer Picnic (global revenue 2025 : 1.5 billion euros, up by 25%) continues to concentrate their logistics network. In France, revenue was reported...
23 January 2026
Customs duties: Shein and Temu raise prices
In the United States, in response to Donald Trump’s decision to raise customs duties to 145% on Chinese imports and end the de minimis rule from May 2, Asian e-commerce giants Shein and Temu...
With 40% of online sales, Best Buy is banking on influence to reach a new level
In the U.S.A., with preparation for a marketplace by June 2025, Best Buy (2024 turnover US$41.5 billion, down by 4.4%) launched an affiliate programme for content creators on April 8. Not yet...
mind Retail
Data - Personalities
Track the moves. Executive profiles to identify key players, their career paths, and areas of expertise.
1
Criteo to launch Commerce Go self-service platform in late March 2026
The self-service element of the “Commerce Go” platform should be available by the end of the first quarter, Marc Fischli, Executive Managing Director EMEA at Criteo, told mind Media...
16 February 2026
2
Xavier Grand, Algolia: “The challenge is integrating the chatbot into search without deteriorating the experience”
Driven by generative AI, voice and image, e-commerce search is entering a new era. On the sidelines of AI Day, held on February 10, 2026 in Paris, Xavier Grand, CTO of Algolia, outlines a 2026...
13 February 2026
3
Cyberattack: leak of 37 million customer records at ManoMano
On February 10, 2026, D.I.Y. pure player ManoMano (GMV 2024: 1 billion euros) officially notified customers of a data leak that occurred in January 2026, affecting 37 million customer records...
20 February 2026
4
DOOH: Clear Channel Outdoor buyout opens new strategic cycle after 5 years of losses
After accumulating US$1.6 billion in net losses between 2020 and 2024, the American Clear Channel Outdoor is set to change scale. The acquisition by a consortium (led by Mubadala Capital and TWG...
13 February 2026
5
Italy seizes €27.4 million from CEVA Logistics for fraud and undeclared labour
On March 3, 2026, Italian tax authorities announced the seizure of €27.4 million from two Italian subsidiaries of French supply chain specialist CEVA Logistics, itself a subsidiary of the...
6
AI, advertising, subscriptions, marketplace: how Walmart made e-commerce profitable in 2025
Walmart confirms a strategic shift, with 713 billion dollars in revenue in 2025 and a valuation up 600 billion dollars in 2 years. The group has maintained growth and is accelerating high-margin...
20 February 2026
Most viewed articles of the month
Content that matters: what your peers are reading, what shapes their perspectives.
AI Search : YouTube citations climb to 40%, Reddit falls to 20%
While Reddit once dominated the sources cited by AIs, YouTube videos are now winning over LLMs. Here's why.
4 March 2026
Search AI : in the retail sector, 25% of AI queries are transactional
For mind Retail, online SEO specialist Ahrefs analysed retail queries on AI search engines. The goal was to measure the proportion of transactional prompts compared to informational ones. The...
Criteo to launch Commerce Go self-service platform in late March 2026
The self-service element of the “Commerce Go” platform should be available by the end of the first quarter, Marc Fischli, Executive Managing Director EMEA at Criteo, told mind Media...
16 February 2026
AI, advertising, subscriptions, marketplace: how Walmart made e-commerce profitable in 2025
Walmart confirms a strategic shift, with 713 billion dollars in revenue in 2025 and a valuation up 600 billion dollars in 2 years. The group has maintained growth and is accelerating high-margin...
20 February 2026
In-store analytics: US company Form acquires Israeli unicorn Trax
On February 5, 2026, Israeli start-up Trax, founded in 2010 by Joel Bar-El and Dror Feldheim, announced a merger with Form to develop shelf analytics through AI. With a cumulative total of 11...
6 February 2026
[Amazon Results] E-commerce fuelled by AI and advertising drives Amazon in 2025, but the cloud bet raises questions
Driven by e-commerce, the marketplace, the cloud, and advertising — four units each generating more than US$12 billion in incremental revenue in 2025 — Amazon ended the year with solid...
6 February 2026
After supermarkets and fashion, Dior and Cartier are now the target of cyber attacks
As cyber attacks have been mushrooming in Europe's fashion and food sectors, luxury goods are not being spared. Recently, customer data from Dior (LVMH) and Cartier (Richemont) was raided.
Customer satisfaction: Actionable enhances product with an AI Data Analyst assistant
Just a year after launch, tech start-up Actionable, which specialises in predicting customer satisfaction, is picking up speed. With a product launch, ISO 27001 certification, an award at...
30 April 2025
ChatGPT transitions from a search engine to an e-commerce platform
While denying any affiliation practices, OpenAI is launching a new shopping experience directly within ChatGPT. A search engine connected to the web since October 2024, the platform now includes...
29 April 2025
How far can WhatsApp and RCS take conversion and customer loyalty?
Faced with rising acquisition costs and ROI requirements, WhatsApp and RCS are becoming strategic marketing levers for brands. Between feedback from But, Picard, La Petite Mendigote, Clarins, and...
18 February 2026
U.K. : Rezolve AI acquires loyalty specialist Reward for US$230 million
London-based start-up Rezolve AI (founded in 2016 by Daniel Wagner and specializing in online personalisation), has acquired fellow U.K. company Reward, a customer engagement and loyalty...
17 February 2026
In-store analytics: US company Form acquires Israeli unicorn Trax
On February 5, 2026, Israeli start-up Trax, founded in 2010 by Joel Bar-El and Dror Feldheim, announced a merger with Form to develop shelf analytics through AI. With a cumulative total of 11...
6 February 2026