All articles
To maintain customer relationships, John Lewis boosts online appointments
Since mid-April 2020, the British retailer John Lewis (turnover of €13.8 billion in 2019, -1,5%) has been transposing store services to the web. Karen Reeves, Product Services Manager at John...
- Retail
- News
15 June 2020
Furniture. What post-crisis model?
From Europe to the U.S.A., exciting lessons are being learned for home-decoration retailers. According to Neela Montgomery, C.E.O. of Crate & Barrel, “We are starting to see the...
- Retail
- News brief
15 June 2020
E-commerce, China, 3D designs. Which business levers work for fashion?
Faced with the Covid-19 crisis, e-commerce has proved to be a real lifeline for some fashion retailers. However, digital services are not comprehensive across the sector. According to Bain &...
- Retail
- News brief
15 June 2020
Carrefour advances pawns into Taiwan
2020 is a year of international expansion for the giant Carrefour (turnover of €80.7 billion in 2019). After the acquisition of 30 Makro Atacadista cash & carry stores in Brazil in...
- Retail
- News brief
15 June 2020
Faysal AlMalki, Al Malki Group : “Since covid, customers who come into the stores are customers who buy”
Created in 1952, the Franco-Saudi family group Al Malki represents more than 50 luxury brands (Estée Lauder, Lancôme, Chopard, Boucheron, Cartier…) in the Gulf. Faysal AlMalki, C.O.O. of the...
- Retail
- Analysis
15 June 2020
CGI. “Improve the shopping experience by spending less time in the store.”
As the crisis retreats, a gradual retail recovery is giving rise to different concerns, fresh expectations and new consumption patterns. Arnaud Cartigny, Vice-President of Retail Consulting at...
- Retail
- News
2 June 2020
Luckin Coffee. Dismissal at the top at the “Chinese Starbucks”
It’s a lesson in terms of rushed investment. Oversupply of cash in the U.S. seeking a home pushed investors to rush into Chinese mobile applications, convinced at all costs that a population...
- Retail
- News brief
20 May 2020
Why is Kretinsky investing in Macy’s?
According to Forbes, the activist investor Daniel Kretinsky (aged 44) is the fifth richest Czech citizen. He has taken a 5% stake in the American department store chain Macy’s (US$24 billion...
- Retail
- News brief
20 May 2020
Victoria Glanz, Fullet : “Big retailers will come out of this crisis in a better position”
Based in Shanghai, Victoria Glanz is Senior Partner at Full Jet, an agency that supports retailers on the Alibaba’s platforms Taobao and Tmall (824 million monthly active users in total in 2019)...
- Retail
- Retailer and e-commerce
- Analysis
20 May 2020
Boom in local demand in Hong Kong
In Hong Kong, local products are booming. While 50 years ago 50% of the fruit and vegetables consumed in Hong Kong were produced locally, 98% are now imported, especially from China. In Singapore...
- Retail
- News brief
20 May 2020
South Korea and China move to revive reciprocal business travel
On May 1st, 2020, China launched a new bilateral “Green Lane” immigration program, aimed at facilitating business travel with South Korea. Koreans can now travel to 7 provinces and the...
- Retail
- News brief
20 May 2020
China. Retail support by state intervention
Will Chinese state interventionism be sufficient to put retail back on track, at a time when G.D.P. fell by 6.8% in the first quarter of 2020, following a 6% rise in Q4 2019? This was the first...
- Retail
- News brief
20 May 2020
The Chinese Dada soon to be listed in the U.S.?
While China and the U.S.A. clash over the origin of the pandemic, the American market remains receptive to Chinese companies. As financial markets have survived the crisis rather well, a major...
- Retail
- News brief
20 May 2020
Crisis accelerates e-commerce for Brazil
Latin America is the least-advanced continent in terms of e-commerce, with 0.1% of online sales for F.M.C.G.’s in Brazil in 2018, according to Kantar. However, things are changing...
- Retail
- News brief
20 May 2020
U.S.A. Making cash-strapped consumers spend money
In the U.S., where consumption accounts for 68% of G.D.P. and unemployment is rising sharply, the giants of F.M.C.G.s are trying to prevent households with tight budgets from migrating to private...
- Retail
- News brief
20 May 2020
Business Case Etam. “There is more interest in trusting one’s clients than in distrusting them.”
How can you reduce the stress and complexity of customers trying outfits but improve customer relations in fashion retail? For Laurent Milchior, Managing Director of the Etam Group (15% of...
- Retail
- News brief
20 May 2020
Our mind news
In a proliferation of AI start-ups, how can investors distinguish those that bring true innovation and in which they should invest? For what valuation metrics? In retail and payment, what types of...
19 March 2026
Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...
- Retail
- mind Exclusive
- Retail tech
18 March 2026
As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...
- Retail
- mind Exclusive
- Retail tech
13 March 2026
Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...
- Retail
- mind Exclusive
- Retail tech
12 March 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer
While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...
- Retail
- mind Exclusive
- Retail tech
27 February 2026
2
Conflicts in the Middle East: what impact on the supply chain and European retail?
With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...
- Retail
- Economy and regulators
- News
5 March 2026
3
BNPL: Between healthcare and retail, Scalapay accelerates a P.O.S. offensive with two major signings
Building on a strong foothold in fashion, Scalapay is strengthening in-store penetration targeting players in the healthcare sector. According to our information, the Italian BNPL unicorn has...
- Retail
- mind Exclusive
- Retail tech
25 February 2026
4
Already in POC, Klarna launches long-term credit in Germany, the UK and France
Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...
- Retail
- mind Exclusive
- Retail tech
18 March 2026
5
Regulatory: With 200,000 Digital Product Passports issued, Darty scales up
While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...
- Retail
- mind Exclusive
- Retail tech
11 March 2026
6
Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership
As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...
- Retail
- mind Exclusive
- Retail tech
13 March 2026