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As e-commerce returns to growth, online retailers need to optimise customer reviews to stay ahead of the game. We look at the strategies of Amazon, Shein, Temu, Fnac Darty, Decathlon, Picard...

8 October 2024

Richemont takes control of 33% of Mytheresa in exchange for sale of YNAP

On October 7, 2024, Richemont (sales of €20.62 billion in 2023, up 3.3%) announced the sale of Yoox-Net-A-Porter (YNAP ) to German marketplace Mytheresa (sales of €840 million in the...

7 October 2024

USA: CVS makes further redundancies and plans to split retail and health insurance businesses

According to CNBC, drugstore retailer CVS Health (sales of US$357.8 billion in 2023, up 10.9%, net margin at 2.3% of sales) has hired consultants to carry out a strategic review of the business...

4 October 2024

U.K. With late payments by Prada and Kurt Geiger, the government is tightening the screws

Last month, the British government presented an array of measures to limit late supplier payments and to support SMEs. According to the lobby group Good Business Pays, in 2023, Prada (LVMH) paid...

4 October 2024

Affinity insurances : 18 months’ imprisonment sought for SFAM’s CEO

Already fined €10 million in 2018 by the insurance financial watchdog (ACPR), Mr. Sadri Fegaier was the subject of a request for the maximum sentence at the trial of Indexia (formerly SFAM)...

4 October 2024

After Paris 2024, LVMH signs a 2nd sports contract with Formula 1

After partnering the Paris 2024 Olympic Games for a fee of €150 million, the LVMH group signed a 10-year contract on October 2, 2024 as a premium partner of Formula 1 (F1). The partnership...

3 October 2024

In 2024, Costco maintains growth and raises net margin to 2.9% of turnover

On September 26, 2024, Costco, the world’s 2nd largest food retailer by sales, published results for the financial year ending August 2024. Continuing the growth momentum of 2023, the...

3 October 2024

Focused on beauty in the U.S.A., Yuka doubled customers in one year

In the U.S.A., where product safety mobile apps are becoming increasingly popular, Yuka has already won business from over 4.5% of Americans.

1 October 2024

Swiss department stores Globus are now under Central Group’s Thai governance

On September 30, Thailand-based Central Group (sales of €3.3 billion for Central Retail in H1 2024 up 6%), completed ownership of Switzerland’s Globus. Although the chain was acquired...

1 October 2024

Puma uses Google AI to personalise online product sheets by country

German brand Puma (sales of €4.2 billion in the half-year to June 2024, down 2.1% at constant exchange rates) announced on September 24 the use of Google Cloud’s GenAI on its websites...

1 October 2024

California bans the sale of all plastic bags in stores

On September 22, 10 years after a first attempt, California passed a law banning the sale of non-recyclable plastic bags (single-use or reusable). The law will come into force on January 1, 2026...

1 October 2024

[mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK

On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”. This solution enables customer reviews to be...

1 October 2024

How GenAI is boosting the efficiency of customer relations and after-sales services

Previously neglected in the a digital world, customer relations teams are now being boosted by the potential of GenAI. mind Retail takes a look at the most effective case studies in retail and...

1 October 2024

Retail Media: Equativ acquires Kamino Retail

The Equativ marketplace (owned by Bridgepoint since 2023) announced on September 26, 2024, the acquisition of Kamino Retail, a company specialising in monetising retailers’ websites. Kamino...

27 September 2024

Payment: Klarna arrives on Adyen’s EFTPOS terminals

Swedish deferred payment specialist Klarna is planning to expand a presence in the physical retail sector using Adyen terminals. Announced on September 26, fractional payment products (BNPL) will...

27 September 2024

Couche Tard, spurned by 7/Eleven, wants to continue negotiations

After the failed attempt to take over Carrefour in 2021, the US$38 billion offer from North American retailer Couche Tard (owner of Circle K stores, sales of US$69.3 billion in the year to the end...

26 September 2024

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Featured image of the article [mind Exclusive] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing

[mind Exclusive] After signing Fusalp and Ysé, Webyn relies on Gemini to boost the performance of e-commerce A/B testing

Awarded on October 13, 2025, in the category of the Customer Relationship Awards, the start-up specialising in e-commerce A/B testing continues to grow. For mind Retail, C.E.O. and Co-Founder...

23 October 2025

[mind Exclusive] Casino lost lawsuit against Mediaposte

According to information from mind Media, the Casino group failed to take legal action against the advertising print distribution specialist Mediaposte (a subsidiary of La Poste). The food...

21 October 2025

[mind Exclusive] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates

While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries...

9 October 2025

[mind Exclusive] Prolong signs Mellow Yellow and expands into new verticals

A competitor of Save Your Wardrobe, the start-up Prolong, which focuses on returns, warranty, repair, and after-sales service, announced the signing of Mellow Yellow footwear retailer, a jewellery...

3 October 2025