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After 4 years of fluctuations, a recovery in duty-free sales is picking up again, reaching a rate comparable to pre-Covid-19 levels. According to Global Blue, in February 2024, duty-free sales...

22 March 2024

[Case study] With Getinside, Total Energies tests a new acquisition lever for e-commerce parcels

The Wash carwash network (Total Energies) is one of the first companies to have tested an acquisition campaign with Getinside. This digital marketplace treats e-tailers' parcels as monetisable...

22 March 2024

In Shanghai, Apple opens an 8th store and hopes to boost sales in China

On March 18, Apple (sales of US$383.3 billion down by 2.8% in the fiscal year to September 2023, net margin of US$97 billion down by 2.8%) opened Apple Jing’an, an 8th store in Shanghai with...

21 March 2024

Travel retail in Thailand: Siam Piwat targets wealthy tourists

Following an investment of US$28 million in Q4 2023, which should double this year, Thai operator and developer Siam Piwat (turnover of US$1.54 billion in 2023) is negotiating a partnership with...

20 March 2024

The Home Depot improves efficiency for B2B clients through a dedicated supply chain

In 2024, The Home Depot is continuing B2B investments. After acquiring B2B distributors HD Supply Holdings (2020) and Construction Resources (planned for 2024), the chain plans to add 4...

19 March 2024

Dollar Tree reevaluates its portfolio and targets higher income consumers

On 13 March, discounter Dollar Tree (US$ 30.6 billion turnover in 2023, up 8%) announced closure of 6% of stores (1,000 units out of 16,774). The operator of Family Dollar (acquired in 2015 for...

19 March 2024

IDKids streamlines the store network and will be laying off 14% of staff

After closing 44 Catimini stores in 2023, the IDKids group is to cut two banners and lay off 14% of its workforce. According to our sources, one Board member already left the company.

18 March 2024

[mind Retail Exclusive] After 3 months of a pilot, what are the results of Castorama’s chatbot powered with GenAI?

As part of the 1to1Monaco event, Romain Roulleau, Marketing, Digital and Customer Director at Castorama, spoke to mind Retail about the results of the Hello Casto chatbot. He also detailed...

14 March 2024

Philippe Muhr, Intersport: “GenAI at the start of the chatbot funnel, helps us better assess consumer’s needs and boosts conversion”

At the 1-to-1 show in Monaco, Philippe Muhr, E-Commerce Director at Intersport, spoke exclusively to mind Retail about his transformation roadmap, and the results of the integration of GenAI into...

14 March 2024

Strategic expansion in the Middle East for The Conran Shop

The Conran Shop (sales of €30.75 million in the FY to March 2022, up by 65%) is moving part of the business to the Middle East. The home furnishings retailer (13 stores in 4 countries in...

14 March 2024

Ukraine: After Pandora, Yves Rocher and H&M, Zara resumes partial operations

Pandora and Yves Rocher re-opened in Ukraine after suspension at the start of the war, followed by Sweden’s Hennes & Mauritz (H&M) with 7 of 8 stores in Ukraine for Kyiv and Lviv...

13 March 2024

Troubled Maisons du Monde relies on Google’s AI to keep e-commerce afloat

Maisons du Monde is unveiling a recovery plan, that focused on a new franchising model. Meanwhile, it is taking stock of how to use AI to improve performance, including digital acquisition...

13 March 2024

[mind Retail Exclusive] Carrefour disengages from Africa

According to our sources, Carrefour is progressively withdrawing from Africa, which began in 2013 with the creation of a joint venture between CFAO (55%) and itself (45%). In...

8 March 2024

Retail tech: What are the best-performing vendor technologies?

As retailers struggle to retain staff amidst more volatile demands from consumers, tech platforms refining vendor businesses are innovating in all areas. These include task planning, messaging...

7 March 2024

[confidential] Skello relies on Open-Ai to speed up the creation of sales schedules

From March onwards, Skello, which specialises in scheduling tools for in-store team members, will be integrating a generative AI function. After launching quarter-hourly planning in the summer of...

7 March 2024

After Kiabi, Primark prepares to enter India

Primark and Kiabi, two European giants in the low-price fashion sector, are looking to expand into the Indian fashion market. mind Retail takes a look at their respective strategies.

7 March 2024

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Already in POC, Klarna launches long-term credit in Germany, the UK and France

Swedish fintech Klarna is expanding long-term financing in Germany and the UK, with an imminent launch, followed by France, where POCs are already underway with major e-retailers. The BNPL...

18 March 2026

Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

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Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...

27 February 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers

On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...

4 March 2026

Agentic commerce : After Stripe, Mirakl partners with JPMorgan Payments

On March 10, 2026, Mirakl and JPMorgan Payments (JPMP) unveiled a partnership to deploy agentic commerce by combining the Mirakl Nexus agentic orchestration platform with the U.S. bank’s...

16 March 2026

Online authentification : Prelude expands a “message free” solution globally

A competitor to Twilio, Vonage and Plivo, the French startup Prelude, which has 75 retail clients, is actively deploying Prelude Zero, an authentication method that requires no message delivery...

13 March 2026