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Following a meteoric growth in 2021 (turnover of €10.35 billion up by 29.7%), Zalando‘s sales reached €10.34 billion in 2022, slightly down by -0.1%. While the number of...

7 March 2023

Chinese toy retailer Pop Mart makes inroads in Paris

On February 25, Pop Mart (sales of US$242 million in H1 2022 via 400 stores, including 375 in China) opened a first permanent store in continental Europe. Covering 178 sqm GLA, it is in the Forum...

6 March 2023

In 2022, Unibail Rodamco Westfield operated 4,500 orders in click & collect, in Velizy mall

URW's shopping centres are rolling out omnichannel features. For the inauguration of a mutualised "click & collect" service in the Forum des Halles mall in Paris, announced in June in mind...

24 February 2023

Stephan Veyret (Decathlon Singapore): “We are moving from retail to an ecosystem of services around sport”

As the hub of the South East Asia region, Singapore is a market where Decathlon is testing many innovations, including cashless, Scan & Go, automated in-store picking that prepares 600 orders...

24 February 2023

Walmart returns to strong growth in 2022, at the expense of margin

With a low price positioning, Walmart has managed to accelerate growth in 2022. This policy has nevertheless cost profitability. Note: the group has generated US$2.7 billion in advertising...

24 February 2023

Wholesale. Stocks are piling up for Levi Strauss, Michael Kors and Vans

In Q4 2022, Levi Strauss, Capri (Michael Kors, Versace), VF Corp (Vans, Timberland, Supreme…) were penalised by the “wholesale” network, i.e. sales to department stores and...

24 February 2023

USA. The end of food stamps could affect retail

To support the economy during the Covid-19 pandemic (consumer spending represents about 70% of GDP in the USA), the government launched food stamps in March 2020. Over 3 years, these aids...

23 February 2023

Mango takes on North America with 14 new stores

On 21 February, Mango (2021 sales of €2.23 billion, down by 5.9% vs. 2019) opened a first Canadian store (464 sq.m, Yorkdale Centre, Greater Toronto). The brand plans to open a...

23 February 2023

Galeries Lafayette will reopen the store dedicated to Chinese tourists and sell the BHV flagship

According to mind Retail's information, the Galeries Lafayette group will soon reopen a store on Haussmann Boulevard dedicated to Asian customers and tax-free shopping. At the same time the firm...

21 February 2023

Flying Tiger aims to halve dependence on plastic at similar prices

The low-cost decoration and gadget chain Flying Tiger Copenhagen (858 stores worldwide, 2021 turnover of €510 million up by 8.5%) decided to halve dependence on virgin plastic by 2025 (versus...

21 February 2023

At Amazon, surveillance technology impact workers’ health

According to the UNI Global Union report, the systems used by Amazon to quantify employee productivity also affect their mental health.

17 February 2023

Generative AI : “Applications in the retail sector are unlimited for design, marketing and customer relations teams”

Guillaume Rio, Director of Partnerships and Technology Trends at Pole Prospective BNP Paribas Personal Finance, presents the first applications of generative AI for the retail sector.

17 February 2023

Retail media: Frederic Marty-Debat joins Adeo Group

On February 9, 2023, Frédéric Marty-Debat said he joined Adeo, a subsidiary of the French Mulliez Group, that brings together D.I.Y. home decoration brands such as Leroy Merlin...

16 February 2023

[Confidential] GPT Chat: Yext is working on two features based on the generative A.I. model

The U.S. company is one of the first to reveal integration of GPT 3, the GPT Chat language model, into its natural language chatbot. According to our information, another project is to have a...

15 February 2023

In the U.K., B&Q and Ikea roll out urban formats

B&Q (Kingfisher group, Q3 2022 turnover of US$3.9 billion up by 1.7%) ended a partnership launched in 2020 with Asda, in order to focus on a convenience format. Eight D.I.Y. “shop in...

9 February 2023

Guarantees and insurance: new drivers of conversion and customer satisfaction

5-year warranty on household appliances or telephony, on optical and audio prostheses, "buy back" programmes in fashion, insurance on skis at Decathlon, buyers' warranty on Vinted. Affinity...

9 February 2023

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Agentic AI: Hymalaia attracts retailers and announces imminent fundraising

According to our sources, the young start-up Hymalaia is continuing development in retail with 4 new retailers currently in POC and an imminent fundraising. We examine the details.

16 December 2025

Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

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Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Price-fixing investigation: Swatch and Citizen under scrutiny in Italy

On December 9, 2025, Swiss watch groups Swatch (Tissot, Mido and Hamilton) and Japanese Citizen (Bulova, Vagary, Frédérique Constant and Alpina) were placed under investigation by...

11 December 2025

In the U.S.A., retail job cuts rise 139% in a year

According to Challenger, Gray & Christmas, a company specialising in employment trend analysis, in the U.S.A., 2025 has been tough for retail employment. The sector recorded 91,954 job cuts...

9 December 2025

Italy: three executives from luxury goods group Tod’s investigated over worker exploitation

After placing Loro Piana (LVMH), Armani, Dior and Valentino under judicial administration, the Milan public prosecutor's office is now targeting Tod's. Three of its executives are under...

28 November 2025

Australia bans access to social networks for under‑16s

As part of the adoption of the Online Safety law Social Media Minimum Age, voted on 28 November 2025, minors aged under 16 will no longer be able to access social networks in Australia from...

2 December 2025

Customs duties: Costco sues the Trump administration

On November 28, Costco (net sales of US$267 billion in the fiscal year ending August 31, 2025 , up by 8.1% after 6% in 2024) sued the Trump administration, judging the tariff surcharges imposed...

5 December 2025