News
With Vox IA, Covéa visualises – and soon will manage – the customer experience
To gain competitive advantage, insurer Covéa is improving customer experience by developing an AI-powered solution dedicated to analysing customer feedback: Vox IA.
- Retail
- Retail tech
24 February 2025
Klepierre expands through acquisitions, while Unibail safeguards margins with retail media
Just a day apart, URW and Klepierre, Europe’s two leading shopping centre operators, released robust annual results. For URW, the advertising business accounted for more than 50% of net margin in...
- Retail
- Property and investors
17 February 2025
Marketplaces: Brussels wants to limit entry of non-compliant products
On February 5, the European Commission presented a set of measures to limit entry into the EU of e-commerce parcels deemed not to comply with local standards. These are mostly sold by Asian...
- Retail
- Retailer and e-commerce
13 February 2025
[mind Retail Exclusive] In-Store Media joins forces with MyTraffic to better plan DOOH campaigns
With its number of screens in France up by 14% in 2024, in-Store Media is launching new strategic projects. According to our sources, the group is working on installing computer vision tools on...
- Retail
- mind Exclusive
- Retail tech
5 February 2025
Faced with the downturn in Asia, Kering’s sales fell by 12% and LVMH by 2%
For LVMH and Kering, the world's n°1 and n°3 luxury retailers, Asia, which had long been a growth driver, has weighed down annual results in 2024. Meanwhile, the 25% tariffs announced on February...
- Retail
- Economy and regulators
30 January 2025
Patrick Bousquet-Chavanne, Abu Dhabi RDP: ‘The big risk is the postponement of key investments due to a lack of political visibility’
Impact of customs tariffs, continued cooling demand for luxury goods, wait-and-see attitude in terms of investments. At the NRF, Patrick Bousquet-Chavanne, former C.E.O. of Emaar Malls and...
- Retail
- Property and investors
- Analysis
30 January 2025
Under attack from 19 States, will Costco give in to the anti-inclusion and diversity movement?
On January 28, 19 U.S. states sent a letter to the C.E.O. of Costco, a brand name that is emblematic not only for its HR and pay policies, but also for equity, diversity and inclusion. The...
- Retail
- Retailer and e-commerce
30 January 2025
Yes Ad halves the proportion of leaflets in waste paper
While consumers have massively adopted Yes Ad in the 14 test areas, it has also helped to reduce the proportion of advertising leaflets in paper waste. The French government is due to make a...
- Retail
- Retailer and e-commerce
28 January 2025
Perplexity AI, Project Liberty, Elon Musk… Who will buy TikTok US?
After obtaining a temporary reprieve from President Donald Trump, it's time to ask who among American investors will get their hands on 50% of TikTok US?
- Retail
- Retailer and e-commerce
23 January 2025
[NRF 2025] How Best Buy is reducing the cost of e-commerce returns
Omnichannel, in-store help desks, web to store... With 38% of sales online and a double-digit returns rate, Best Buy developed a unique process dedicated to making the most of returns. Chuck...
- Retail
- Retailer and e-commerce
- Analysis
23 January 2025
Ahold Delhaize consolidates, with two acquisitions in Belgium and Romania
In Europe, Ahold Delhaize is starting 2025 with a phase of consolidation. In Belgium and Romania, the business is to add 2,000 stores through acquisitions of Delfood and Profi.
- Retail
- Retailer and e-commerce
17 January 2025
[NRF 2025] Raspberry raises US$24 million to put AI at the service of sustainability
Ten months after an initial round of US$4.5 million, American company Raspberry AI secured US$24 million. Thanks to the AI image generation solution, fashion designers can visualise rendering of...
- Retail
- Retail tech
15 January 2025
After Smallable and Wethenew, L’Exception goes under the Hong-Kong flag
Faced with the fragility of the fashion industry, Hong-Kong based fund AA Investments is continuing to acquire assets in difficulty. A latest acquisition is the online concept store L'Exception.
- Retail
- Retailer and e-commerce
9 January 2025
After 5 years, Alibaba sells off Sun Art supermarkets and loses €1.9 billion
Alibaba Group is continuing a withdrawal from physical retail. After Intime department stores, the giant is selling control of Sun Art supermarkets to Chinese private equity firm DCP Capital for...
- Retail
- Retailer and e-commerce
9 January 2025
Following the collapse of Big Lots, specialist retail concentrates in the U.S.
In a sluggish U.S. property market, discount furniture retailer Big Lots found a partial buyer. Variety Wholesalers is to take up to 400 stores.
- Retail
- Retailer and e-commerce
7 January 2025
Inditex’s air freight from India jumped by 37% in 2024
Faced with tensions in the Red Sea, Inditex is stepping up air freight to ensure the safe delivery of shipments from Indian factories. The majority of shipments now go by air.
6 December 2024
Our mind news
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
- Retail
- mind Exclusive
- Retail tech
29 October 2026
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
23 October 2026
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
- Retail
- mind Exclusive
- Retail tech
15 October 2026
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...
7 October 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
- Retail
- Retail tech
- News
20 October 2026
2
Danone turns to AI to personalise marketing campaigns and test advertising in ChatGPT
AI is being rolled out across some marketing activities, while others remain in a testing phase. If campaign automation and personalisation are among the most advanced applications, visibility in...
- Retail
- Retail tech
- Analysis
16 October 2026
3
How Mobilier de France reduced the share of cheque payments from 80% to 50%
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
- Retail
- mind Exclusive
- Retail tech
15 October 2026
4
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
- Retail
- mind Exclusive
- Retail tech
29 October 2026