CSR and HR

While Shein continues to spark controversy through partnerships with Pimkie and BHV department stores (SGM), Italy announced plans to introduce a tax on Asian e-commerce platforms. In France, the...

13 October 2025

Scope 3 carbon footprint: How Auchan is moving toward eco-selection of suppliers

Auchan Retail is taking another step forward in the decarbonisation of Scope 3 emissions. Since August, the retailer has begun including smaller suppliers in the measurement of CO2 emissions...

13 October 2025

Jott, 1083, Cyrillus, Sessun, Petit Bateau and Soeur publish their environmental scores with Clear Fashion

Since October 1, French fashion retailers have been able, on a voluntary basis, to disclose the environmental cost of their clothing through the French Environmental Label (or AEF). To do so, they...

7 October 2025

[mind Exclusive] Prolong signs Mellow Yellow and expands into new verticals

A competitor of Save Your Wardrobe, the start-up Prolong, which focuses on returns, warranty, repair, and after-sales service, announced the signing of Mellow Yellow footwear retailer, a jewellery...

3 October 2025

Auchan Retail’s job protection plan invalid due to lack of union consultation

While Auchan Retail continues to reduce retail areas by 25%, the Lille-based Administrative Court invalidated a job protection plan on September 23. The retailer, whose like-for-like turnover fell...

30 September 2025

Customer service: With AI, Saks reduces calls requiring humans by 20%

On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S. conversational platform NLX and AWS. Since April, customers can ask the AI agent about...

13 August 2025

H&M equips U.K.’s staff with cameras to curb shoplifting and assaults

On July 7, 2025, H&M launched a trial in the United Kingdom of body cameras for sales staff, who have been facing an increase in shoplifting and assaults. Stores in Edinburgh, Wood Green and...

8 July 2025

Non-compliant products, price perception, customs tensions: Zalando, Fnac-Darty, Carrefour and Procos sound the alarm

During the Start Me Up day organised on July 3, 2025 by Fevad, Laura Toledano (Zalando), Enrique Martinez (Fnac-Darty), Emmanuel Grenier (Carrefour), Emmanuel Le Roch (Procos), Henri Isaac...

4 July 2025

Co-op U.K. and Coop Alleanza stop buying from Israel amid geopolitical pressure

Eager to “support peace,” the British Co-op announced on June 24 that it would stop buying from 17 countries, effective at the end of the June. The cooperative (turnover 2024...

27 June 2025

[mind Retail exclusive] How second-hand goods are set to grow at Tara Jarmon and Zapa

Behind the scenes at the mind Retail Day conference in Paris on May 21, Laura Marquant, Managing Director of Tara Jarmon and Zapa, exclusively unveiled her circular roadmap. Accelerating...

23 May 2025

SAP joins Amazon, Walmart and Salesforce in scaling back its diversity programme

Following Donald Trump's executive order to abolish diversity policies, SAP, the German business management software leader, has announced that it is scrapping its target of 40% women in its...

16 May 2025

President Trump orders EU companies to cancel diversity policies

On March 28, many companies in France, Italy, Spain and Belgium (aviation, defence, consulting) received a letter from the Trump administration asking them to “certify” in writing that...

4 April 2025

Dunlop Sports fined US$1.3 million for anti-competitive behaviour

In early March 2025, in South Korea, the Fair Trade Commission (FTC) imposed a fine of US$1.29 million on the golf equipment supplier and e-tailer Dunlop Sports for anti-competitive practices...

2 April 2025

In 2024, which retailers have the best scores on the professional equality index?

In 2024, 1,812 online and omnichannel retailers with more than 50 staff reported their score on the professional gender equality index to the French Ministry of Labour. mind Retail analysed the...

20 March 2025

Under attack from 19 States, will Costco give in to the anti-inclusion and diversity movement?

On January 28, 19 U.S. states sent a letter to the C.E.O. of Costco, a brand name that is emblematic not only for its HR and pay policies, but also for equity, diversity and inclusion. The...

30 January 2025

Mercadona increases the pay of all staff by 8.5%

From 2025, to increase the purchasing power of staff, Spanish largest grocery retailer Mercadona (turnover 2023: €35.53 billion, up 15% in a year via 1,681 stores) is increasing salaries of...

16 January 2025

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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Online Advertising: Leroy Merlin and Auchan at the heart of a political controversy

Since November 17, Leroy Merlin has faced controversy after a report from Sleeping Giants, an activist group against online hate speech. The organisation alerted the Adeo group retailer (GMV 2024...

21 November 2025

Payment: a lever for retail innovation

This month, our editorial team highlights how innovation is taking shape around payment. This key stage, enabling turnover to be collected by retailers, is at the heart of numerous pilots and...

28 November 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Adobe bets on GEO with the US$1.9 billion acquisition of Semrush

On November 19 the technology leader Adobe (2024 revenue: US$21.5 billion, up by 11% at constant rates) announced the acquisition of SaaS platform Semrush (2024 revenue: US$376.8 million, up by...

21 November 2025

How Maison 123 generated €420,000 on WhatsApp in 5 months

Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...

3 December 2025

Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”

Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...

11 December 2025