e-commerce

Omnichannel, in-store help desks, web to store... With 38% of sales online and a double-digit returns rate, Best Buy developed a unique process dedicated to making the most of returns. Chuck...

23 January 2025

Wayfair leaves Germany and makes 750 employees redundant

After laying off 1,650 staff in January 2024, the American furniture DNVB Wayfair (9M 2024 sales: US$8.73 billion, down 1.8%) announced on January 10, a plan to make 750 staff redundant (3% of the...

13 January 2025

Eager to rival with Criteo and Epsilon, Amazon Ads launches monetisation service for retailers

On January 9, at CES, Amazon Ads launched the beta version of a new monetisation service for the e-commerce sites of multi-brand retailers, called Retail Ad Service. With this service, available...

10 January 2025

Retail media: Kiabi makes official agreement with Valiuz Adz

As revealed by mind Retail in January 2024 and made official on December 12, Kiabi (2023 sales: €2.21 billion, up by 1.1% in a year after rising by 22% in 2022) is launching a retail media...

20 December 2024

Alibaba sells Intime department stores and loses US$1.3 billion

On December 16, Alibaba Group (Q3 2024 sales: US$33.7 billion, up 5%) announced the sale of the department store subsidiary Intime, acquired in 2017 for US$2.6 billion. Once approval has been...

20 December 2024

Black Friday : European average online spending up 14% in 2024

In Western Europe, Black Friday 2024 was characterised by an increase in spending and volumes (no inflation effect) and a massive recruitment of new e-shoppers. Although customers' participation...

13 December 2024

[mind Retail Exclusive] With full funnel approach on Amazon Ads, L’Oréal’s Cerave brand boosts reach and conversion

For the launch of the Cerave brand on Amazon, L'Oréal opted for an advertising strategy ranging from videos on Prime Video and Twitch to search and display. Stéphane Grenier, Managing Director...

11 December 2024

After Indonesia, Vietnam decides to ban Temu and Shein

In Vietnam, after Temu and Shein missed deadlines (end of November) imposed by the government to register with the Ministry of Commerce, the platforms have been blocked from selling in the country...

11 December 2024

With 16 new contracts signed in Q3, Shopify continues to focus on key accounts

Off-White, Victoria's Secret, Reebok... long associated with VSEs, Shopify intends to compete with Salesforce, Oracle, Adobe and SAP by setting its sights on major accounts.

4 December 2024

Delivery platforms: After Swiggy, India’s Zomato raises US$1 billion

With the Indian market of express delivery set to reach US$6 billion in 2024, the number of IPOs and capital raisings by delivery platforms is increasing. Following Swiggy and Zepto, Zomato...

3 December 2024

Temu gained 5.4 million visitors in France in Q3 2024, versus 344,000 for Amazon

In Q3 in France, of the 6 online retailers that gained over a million monthly Unique Visitors (UVs), 5 were marketplaces. Whilst Temu leads the way, with a gain of 5.4 million visitors, Carrefour...

29 November 2024

California: first flagship dedicated to live shopping on TikTok

Gone are the days of content creators live-streaming from a bedroom. On November 21, digital agency Outlandish opened a first store in the U.S.A. dedicated to live shopping on TikTok Shop. In...

28 November 2024

[mind Retail Exclusive] Back Market presents 6-month report on virtual payment card

In Europe, for products not repairable under warranty, Back Market has been offering a dematerialised card refund solution since May 2024. Where compensation was previously sent by e-mail via an...

27 November 2024

Alexis Marcombe, Unlimitail: “Our tech and data division will double in Q1 2025”

Ongoing developments in Germany, tech recruitment, search, omnichannel approach, connected TV... As the 2024 financial year draws to a close, Alexis Marcombe, C.E.O. of Unlimitail, shared his...

26 November 2024

Temu leads growth in Q3, far ahead of Alibaba and JD.com

On November 21, PDD Holdings (Temu’s parent company) published Q3 figures. Sales reached US$14.2 billion, an increase of 44%, a marked slowdown on the 86%-uplift of Q2. Operating margin...

21 November 2024

Majid Al Futtaim launches retail media solution in the Middle East

The Majid Al Futtaim conglomerate (sales 2023 of US$9.4 billion up by 1.1%, after + 12% in 2022) launches Precision Media, a new media business. This offers a suite of in-store, onsite and offsite...

18 November 2024

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Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...

27 February 2026

BNPL: Between healthcare and retail, Scalapay accelerates a P.O.S. offensive with two major signings

Building on a strong foothold in fashion, Scalapay is strengthening in-store penetration targeting players in the healthcare sector. According to our information, the Italian BNPL unicorn has...

25 February 2026

Google is testing the RCS button in Google My Business alongside the WhatsApp button

A year after WhatsApp, Google is testing the RCS button in My Business listings for several markets, according to our information. The goal is to offer brands a new marketing lever that can be...

20 February 2026

Find out who is replacing Arnaud Gallet as Head of NRF Europe

According to our information, the succession at the head of NRF Europe and SIEC is now finalized. An executive from a major international event company took up her position at Comexposium in...

19 February 2026

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Criteo to launch Commerce Go self-service platform in late March 2026

The self-service element of the “Commerce Go” platform should be available by the end of the first quarter, Marc Fischli, Executive Managing Director EMEA at Criteo, told mind Media...

16 February 2026

Xavier Grand, Algolia: “The challenge is integrating the chatbot into search without deteriorating the experience”

Driven by generative AI, voice and image, e-commerce search is entering a new era. On the sidelines of AI Day, held on February 10, 2026 in Paris, Xavier Grand, CTO of Algolia, outlines a 2026...

13 February 2026

DOOH: Clear Channel Outdoor buyout opens new strategic cycle after 5 years of losses

After accumulating US$1.6 billion in net losses between 2020 and 2024, the American Clear Channel Outdoor is set to change scale. The acquisition by a consortium (led by Mubadala Capital and TWG...