Customer experience

Home equipment retailer But has adopted the Klark platform to streamline the customer relations processes, mind Retail learned at 1-to-1 conference in Monaco. After a POC phase, the retailer moved...

18 March 2025

[mind Retail Exlusive] Dataïads is testing an AI solution to make videos from a simple photo

To streamline video production using artificial intelligence tools, the start-up is testing a generative AI brick with several brands that can be used to make video assets from a simple photo...

13 March 2025

South Korea : CJ Olive Young tests multilingual personal shoppers in-store

To appeal to an increasingly international clientele, Korean cosmetics giant CJ Olive Young (turnover 2024: US$3.5 billion, up 24%, net margin ratio at 10% of sales) is trialling multilingual...

13 March 2025

Lowe’s and Home Depot are banking on AI to assist customers

In the U.S.A., n°1 and n°2 D.I.Y. retailers, Home Depot and Lowe’s, unveiled their AI assistant a day apart. Home Depot (2024 turnover a US$159.5 billion, up by 4.5% year-on-year via...

10 March 2025

Ebay improves search engine with AI to filter fast deliveries

After reporting revenue of US$10.28 billion in 2024, up 2% at constant rate, and a net margin ratio of 19.2% of sales (a fall of 8.2 points), Ebay updated a search engine on February 26 to help...

6 March 2025

With a sample vending machine, Asda is testing a new medium for retail media

After launching a media agency LS Eleven Media Services in partnership with ad server SMG last May, the British supermarket chain Asda (turnover 2023: US$27.2 billion, up 7.1% in a year) has just...

5 March 2025

With Vox IA, Covéa visualises – and soon will manage – the customer experience

To gain competitive advantage, insurer Covéa is improving customer experience by developing an AI-powered solution dedicated to analysing customer feedback: Vox IA.

24 February 2025

How Join Stories aims to capitalise on the stories format to boost online engagement and conversion

Since 2020, the start-up Join Stories has been enabling e-retailers to integrate 15-second video or photo stories -made popular by Instagram- into their websites and apps. With a client portfolio...

18 February 2025

[mind Retail Exclusive] In addition to X, Yuka users will soon be able to contact brands on Instagram and LinkedIn

Three months after enabling users to contact FMCG and beauty brands live, Julie Chapon, co-Founder of the Yuka product safety app, revealed results of the feature to mind Retail.

23 January 2025

[NRF 2025] Raspberry raises US$24 million to put AI at the service of sustainability

Ten months after an initial round of US$4.5 million, American company Raspberry AI secured US$24 million. Thanks to the AI image generation solution, fashion designers can visualise rendering of...

15 January 2025

[NRF 2025] Shopping assistants, forecasting, digital twins: Nvidia unveils the new use cases for AI in retail and supply chain

According to the Managing Director of Retail & CPG at Nvidia, the 2nd largest capitalisation in the U.S.A. after Apple (on January 10, 2025, Editor’s note), the supply chain, computer vision...

10 January 2025

Which European retail start-up and scale-up raised funds in 2024?

In Western Europe, 73 retail tech start-up and scale-up raised funds in the first 9 months of 2024. Discover them in mind Retail's barometer, with data from our partner INVYO.

12 December 2024

Vorwerk deploys Younited Pay to ease Thermomix purchases

Acceptance rates, customer relations, impact on sales teams... At Tech for Retail in Paris, Mind Retail delved into the details of the test carried out in four French branches of Vorwerk, the...

3 December 2024

At Marks & Spencer, self-checkout is taking root next to fitting rooms

In the U.K., Marks & Spencer (2023 sales: €15.3 billion, up 9.4% in a year) is installing automatic checkouts, next to the fitting rooms. 28 stores are already equipped, including the...

29 October 2024

Chatbot: between Castorama and ManoMano, the transformation capacity of GenAI can be doubled

Deployed over the past year on DIY websites and marketplaces, the integration of generative AI within chatbots has improved efficiency in pre-sales. Here's a look at the results from Kingfisher...

17 October 2024

[mind Retail Exclusive] How Custplace’s AI automates the collection of customer reviews for Darty, Optical Centre and KparK

On October 1, 2024, Custplace, the SaaS platform managing customer and employee reviews, announced the beta test launch of “Inbox IA”. This solution enables customer reviews to be...

1 October 2024

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Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”

The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...

10 September 2026

ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending

By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...

10 September 2026

Fnac Darty to launch Wero on its e-commerce sites

According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...

4 September 2026

Why Shein emits twice as much CO2 as Inditex for equivalent revenue

On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...

3 September 2026

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Electronic shelf labels: why the US regulator threatens rollout

In the USA, the Federal Trade Commission has just required full transparency on the use of pricing algorithms based on personal data, under threat of penalties. In this regulatory framework...

21 August 2026

From ChatGPT Ads to Amazon Alexa for Shopping: advertising in LLMs scales up in Europe

This summer, OpenAI successively rolled out its ChatGPT Ads platform in the UK and in 30 European countries. From formats used, CPM levels notably for FMCG products and the new role of GEO...

27 August 2026

With Claudeforce, Salesforce opens data to Anthropic and shifts into the conversational AI era

With the announcement of deep integration of the Claude LLM within the Salesforce ecosystem via MCP servers, SaaS software interfaces are fading in favour of AI agents. According to...

9 September 2026

Retail media & LLMs: navigating intent-driven and custom experiences

From store aisles to ChatGPT Ads placements, retail media is shifting away from traditional slots, formats and keywords toward intent-based targeting. Driven by lower access costs to LLMs, full...

31 August 2026

Facing SharkNinja’s hegemony, Carrefour and Darty gain ground on TikTok Shop

While Sephora follows in Ulta's footsteps on TikTok Shop in the US, mind Retail analyzed sellers performance in Q2 2026. Based on exclusive data from Lengow and Kalodata, this European market...

7 September 2026

Fnac Darty to launch Wero on its e-commerce sites

According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...

4 September 2026