Analysis

How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to...

27 June 2024

[Cannes Lions] Retail media: professional measurement is a key to scale-up

While the retail media sector is maturing, the question of scaling up was a common theme at Cannes Lions. On the one hand, the multiplication of retail media networks and the growth of the...

27 June 2024

[mind Retail Day] Six fashion, home and B2B retailers facing circularities’ challenges

At the mind Retail Day on June 19, Béatrice Brandt (Le Jacquard Français), Loic Gauchet (5ASEC Business), Anne-Laure Grand (Decathlon Pro), Marie Kennel (Christofle), Damien Pellé (SMCP) and Julia...

27 June 2024

[mind Retail Day] Leveraging retail media on marketplaces: all the takeaways

Retail media, which is almost mature in grocery and to a lesser extent at electronics retailers, is now taking off in non-food marketplaces. How do they scale up? What KPIs and margin levels can...

26 June 2024

Julie Hamadouche Bottino, Ba&sh: “On each garment, a label details the CO2 generated, energy consumed and freshwater pollution”

Supported by Fairly Made in terms of traceability and involved in a relocation program, Ba&sh has been publishing a voluntary CSR report for 3 years and has just been certified B-Corp. Since...

25 June 2024

2 months after launch, La Maison Convertible’s chatbot converts 15% of users

At the mind Retail Day conference, La Maison Convertible presented an initial assessment of a new AI-based chatbot launched in April 2024. The furniture retailer has succeeded in boosting the...

21 June 2024

[mind Retail Exclusive] Decathlon launches rental for business customers

Against the backdrop of a slowdown in the core B2C business, particularly in the digital space, Decathlon detailed a shift towards professional customers at mind Retail Day. Over the next 2 years...

21 June 2024

Amanda Medina, Etam: “We now have real expertise on Instagram”

With nearly 1.3 million followers on Instagram, Etam stands out for a social media strategy that's close to its audience, focused on collaborations and interaction. Amanda Medina, Head of Social...

12 June 2024

Adeo measures omnichannel performance of e-retail media campaigns

Omnichannel performance measurement, in-store advertising activation... After launching its Web advertising activity a year ago, Adeo DIY retailer is moving towards an omnichannel model. At the...

7 June 2024

Dealt raises €6 million in Series A to foster services and circularity

Formerly Mon super Voisin, Dealt, a specialist in white-label services for retailers, has announced a €6 million round of funding to accelerate expansion in France and Europe. C.E.O. Mickael...

6 June 2024

Faced with a 183% turnover, Chipotle pays off its employees’ loans

Distribution of free shares, financing of student loans, assistance with pension payments... In a sector where turnover exceeds 75% in the U.S.A., fast-food retailer Chipotle is redoubling efforts...

31 May 2024

E-commerce: Central Food Retail deploys hubs in 600 convenience stores

As in Europe, omnichannel retailing is a guarantee of profitability in Thailand. This is shown at Central Food Retail (700 stores, sales of US$ 1.4 billion in 2023), where 70% of Web orders are...

28 May 2024

Ghislain Boyer, KPMG: “With CSRD, ESG will eventually hit retailers very hard”

Global retailers are particularly affected by the imminent arrival of Europe’s CSRD (Corporate Sustainability Reporting Directive), according to Stephanie Grandjean Mateos and Ghislain Boyer...

24 May 2024

[mind Retail Exclusive] Lacoste signs with StrutFit to reduce online returns

On May 23, at Viva Technology in Paris, mind Retail learned of Lacoste‘s signing with New Zealand’s StrutFit in March 2024. StrutFit‘s tech solution, based on computer vision and...

24 May 2024

Google, Meta: How Leroy Merlin boosts digital acquisition in South Africa

For the past 18 months, Leroy Merlin South Africa has been working with Impulse Analytics, a consultancy specialising in digital acquisition, to boost online presence and online sales. Vincent...

23 May 2024

[mind Retail Exclusive] OBI chooses VTEX to better equip franchisees in e-commerce

Mind Retail learned that Obi has changed OMS and e-commerce platform partner. This should enable Germany's second largest DIY retailer, which is conducting a shift towards franchising, to...

23 May 2024

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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Small parcels tax: France, Italy, Romania and Benelux respond to low-cost marketplaces

Shein, Temu, AliExpress… Facing marketplaces flooding Europe with non-compliant goods, the French National Assembly voted for a €2 tax on parcels under €150 from January 2026. This level is half...

21 November 2025

Personalised pricing: Europe keeps a low profile while New York forces retailers to be transparent

In the State of New York, unprecedented legislation has come into force requiring retailers using personalised pricing algorithms to inform consumers. While the NRF is seeking to counter its...

12 December 2025

Price-fixing investigation: Swatch and Citizen under scrutiny in Italy

On December 9, 2025, Swiss watch groups Swatch (Tissot, Mido and Hamilton) and Japanese Citizen (Bulova, Vagary, Frédérique Constant and Alpina) were placed under investigation by...

11 December 2025

Italy: three executives from luxury goods group Tod’s investigated over worker exploitation

After placing Loro Piana (LVMH), Armani, Dior and Valentino under judicial administration, the Milan public prosecutor's office is now targeting Tod's. Three of its executives are under...

28 November 2025

Australia bans access to social networks for under‑16s

As part of the adoption of the Online Safety law Social Media Minimum Age, voted on 28 November 2025, minors aged under 16 will no longer be able to access social networks in Australia from...

2 December 2025

Customs duties: Costco sues the Trump administration

On November 28, Costco (net sales of US$267 billion in the fiscal year ending August 31, 2025 , up by 8.1% after 6% in 2024) sued the Trump administration, judging the tariff surcharges imposed...

5 December 2025