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OMNICHANNEL: “Our staff transform the business with us”
Ludovic Holinier was appointed in 2019 to run the Belgian Group Louis Delhaize (turnover €7.925 billion, more than 900 points of sale), after managing Sun Art, the Auchan Group’s subsidiary in...
8 September 2020
Post-Covid-19: Mobilising teams around the customer experience
During the height of the pandemic, retail staff managed the unexpected: inventory, new health and sanitary regulation and customers. When normal trade returns, it is imperative for retailers to...
8 September 2020
“E-learning proved worthwhile during Covid-19 lockdown.”
Dominique Schelcher, C.E.O. of Système U, gave us a preview of his talk on “human beings, the driving force of recovery” at the Retail Project event on September 10th, in an interview.
4 September 2020
Expert view: “Accurate data helps fashion to be more responsible and omnichannel”
A true digital expert (ex-Pixmania, Private Showroom, Stuart), PingKi Houang, FashionCube's multi-channel Director and President of Fashion Data explains how to put "data intelligence at the...
6 July 2020
Reinventing basics: Signa Sports and Tendam are looking ahead
The Covid-19 crisis is forcing us to rethink business models in the long term. Two major European retailers, Signa Sports United (present in 17 countries) and Tendam (ex-Cortefiel Group)...
6 July 2020
Keys for Post-lockdown Retail: Adapting to the New Normal
How to adapt to the "New Normal" after a health crisis? Kusmi Tea, Isabel Marant, Boucheron and Celine, answered questions from Michel Koch, editor of GRN, during the ICC@Retail webinar of the...
6 July 2020
Drive in shopping: a formula for the future?
It seems that customers have integrated click & collect, drive thru stores and curbisde pickup into their shopping processes. Experiments conducted by Aushopping (Ceetrus) in France and CapitaLand...
6 July 2020
To maintain customer relationships, John Lewis boosts online appointments
Since mid-April 2020, the British retailer John Lewis (turnover of €13.8 billion in 2019, -1,5%) has been transposing store services to the web. Karen Reeves, Product Services Manager at John...
15 June 2020
CGI. “Improve the shopping experience by spending less time in the store.”
As the crisis retreats, a gradual retail recovery is giving rise to different concerns, fresh expectations and new consumption patterns. Arnaud Cartigny, Vice-President of Retail Consulting at...
2 June 2020
Victoria Glanz, Fullet : “Big retailers will come out of this crisis in a better position”
Based in Shanghai, Victoria Glanz is Senior Partner at Full Jet, an agency that supports retailers on the Alibaba’s platforms Taobao and Tmall (824 million monthly active users in total in 2019)...
20 May 2020
Retail. The West delays whilst the East is innovating
From Hong Kong to the Emirates, the retail of tomorrow is being invented in the Far East. Where business has reopened, retailers and property companies are charting a new course. Business...
20 May 2020
Mark Thomson, Zebra : “Self-scanning and contactless payment is now booming in Europe”
Zebra delivers software and solutions that helps retailers to elevate customers’ shopping experience, to track and manage inventory and to improve supply chain efficiency. Sophie Baqué discussed...
5 May 2020
Petit Bateau. “E-commerce keeps us afloat”
At the end of 2019, children's clothing retailer Petit Bateau (Rocher Group, turnover of €2.5 billion in 2019) operated 441 stores in 60 countries. 50% of turnover in 2019 was generated outside...
20 April 2020
SPECIALISED RETAIL. STRATEGIC business interventions in force
Delaying collections, shifting online, operating smarter promotions. Fashion and accessory retailers share their strategic choices.
20 April 2020
Grocery stores. What strategies for the end of the crisis?
Many food retailers could emerge from the crisis with more punch than they have entered. But with which organisational schemes? G.R.N. decrypts their short and long-term action plans from Europe...
20 April 2020
“Chinese may (carefully) return to stores. Or perhaps not.”
As a retail expert based in Shanghai, Eric Song Yun is the Founder of Songyun Information Technology Co. For Global Retail News, he explained how business is resuming in China’s economic capital...
20 April 2020
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Featured image of the article Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”
Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...
29 October 2026
Featured image of the article Advantail signs with Formality to streamline commercial lease management
Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
23 October 2026
Featured image of the article How Mobilier de France reduced the share of cheque payments from 80% to 50%
How Mobilier de France reduced the share of cheque payments from 80% to 50%
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
15 October 2026
Featured image of the article How Maison A.Constant built a unified customer database with n8n
How Maison A.Constant built a unified customer database with n8n
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...
7 October 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
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Advantail signs with Formality to streamline commercial lease management
Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...
23 October 2026
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