Digital and omnichannel
Pressured Debenhams signs with Romanian unicorn UiPath to optimise prices
Debt renegotiation, declining sales, margins under pressure: to regain control of a pricing policy, Debenhams is turning to the Romanian automation unicorn and embarking on a shift towards smarter...
- Retail
- Retailer and e-commerce
- News
12 June 2025
[mind Retail Exclusive] Coop Switzerland boosts sales with an AI chatbot dedicated to DIY
Daniel Hofmann, Brand Manager at Jumbo, shared with mind Retail the results of a conversational AI chatbot, which has been launched for two years. He explains usage figures, the impact on average...
11 June 2025
After supermarkets and fashion, Dior and Cartier are now the target of cyber attacks
As cyber attacks have been mushrooming in Europe's fashion and food sectors, luxury goods are not being spared. Recently, customer data from Dior (LVMH) and Cartier (Richemont) was raided.
- Retail
- Retailer and e-commerce
- News
6 June 2025
[mind Retail Exclusive] MediaMarkt aims to boost after-sales service performance with AI-enhanced advisors
Behind the scenes of Shoptalk, mind Retail spoke with Henny Steiniger, VP of Customer Experience at MediaMarkt. She revealed her ambitions for the new after-sales chatbot enhanced with generative...
6 June 2025
[Shoptalk] At Tesco, the ship-from-store model is reaching limits at 30% of online sales per store
On June 2, 2025, at the Shoptalk conference in Barcelona, which mind Retail attended, Oliver Vogt (Tesco) reviewed the implementation of logistics hubs dedicated to e-commerce fulfillment in...
- Retail
- Retailer and e-commerce
- News
5 June 2025
[mind Retail Day] Data strategy and advertising revenue: Fitness Park’s new trajectory
During the mind Retail Day, the Fitness Park gym chain (350 gyms in Europe) took stock of their advertising monetization strategy. Here are the key figures.
- Retail
- Retailer and e-commerce
- News
4 June 2025
[mind Retail exclusive] How second-hand goods are set to grow at Tara Jarmon and Zapa
Behind the scenes at the mind Retail Day conference in Paris on May 21, Laura Marquant, Managing Director of Tara Jarmon and Zapa, exclusively unveiled her circular roadmap. Accelerating...
23 May 2025
China : amid slowing beauty sales, SaSa slashes offline stores
On April 15, Chinese beauty retailer SaSa (revenue of US$560 million in the last fiscal year to March 2024, net margin ratio of 5% through 183 stores) published results for the quarter to March...
14 May 2025
Thibault Tabard, Ingka: ‘With 2 to 3 openings per year, we are aiming for 20 design studios by 2030’
As Ikea expands urban stores dedicated to project design, mind Retail wanted to understand the results. How many appointments were made last year ? What is the uplift in consumer spending ? We...
- Retail
- Retailer and e-commerce
- Analysis
6 May 2025
At Marks &Spencer, cyber attack brings e-commerce to a standstill
Britain’s Marks & Spencer (annual turnover to the end of March 2024: €15.2 billion, up 9.4%) has been suffering from a ransomware-type cyber attack since April 21, 2025. According...
4 May 2025
[Food Retail Barometer 2024] The financial health of the world’s 10 largest food retailers in 7 charts
Now in a fourth edition, our annual barometer presents the financial performance of the world's 10 largest food retailers from 2017 to 2024: Walmart, Costco, Kroger, Seven & I, Target...
- Retail
- Retailer and e-commerce
- Analysis
17 April 2025
Japan’s Lawson relocates cashiers
In Japan, where bankruptcies linked to labour shortages jumped by 32% in 2024, convenience store chain Lawson has been testing remote cashiers based in Europe and the U.S.A. since January 2025...
14 April 2025
Asda and Currys invest in protection against theft and assault in the U.K.
In the U.K., thefts jumped by 25%, and assaults on staff by 50% in 2024. With the associated loss estimated at €4.8 billion per year for the sector, retailers are investing in more security. We...
- Retail
- Retailer and e-commerce
- News
2 April 2025
With 20% of e-commerce in 2024, Target wants to increase the marketplace fivefold
In the U.S.A, Target, the most omnichannel grocery retailer is capitalising on the positive benefits of a marketplace launched in 2019. While advertising revenue grew by 24% last year, it wants to...
- Retail
- Retailer and e-commerce
- News
28 March 2025
With live shopping, Voyages E.Leclerc has attracted 28,420 viewers in two years
E.Leclerc Voyage, the travel agency of the second largest French grocery retailer by market share (2024 turnover: €49.9 billion, excluding fuel, up by 2.6%, after a 10.3%-increase in 2023)...
25 March 2025
India: Apna Mart raises US$25 million with its hybrid model
On March 24, Apna Mart, an Indian food retailer operating both in-store and 15-minute express delivery, raised US$25 million in Series B (capital and debt), according to the Registrar of...
25 March 2025
Our mind news
With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...
- Retail
- mind Exclusive
- Retail tech
15 October 2026
Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...
7 October 2026
After launching the first pilots of its conversational AI “super app” in stores, Cegid is rolling out new omnichannel modules, including an in-store data acquisition module, conversational AI for...
- Retail
- mind Exclusive
- Retail tech
1 October 2026
While Mediaperformances, historically focused on FMCG retailers, targets both international expansion and new verticals, CEO Claire Koralewski shared with mind Retail, during NRF Europe, a...
- Retail
- mind Exclusive
- Retail tech
22 September 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Retail is going conversational
Conversational interfaces for Longchamp sales assistants powered by Cegid Retail One, fully conversational search at Cocooncenter.com, use of simple prompts to orchestrate product data and content...
2 October 2026
2
Amazon tightens its grip on e-commerce as it takes on Meta, despite legal setback with Perplexity
By blocking Meta’s Muse agent and taking Perplexity to court, Amazon is seeking to retain control over its customer relationships, data and advertising revenue. However, in the USA, the legal...
- Retail
- Economy and regulators
- Analysis
29 September 2026