Retailer and e-commerce

After TikTok (1.09 billion users in April 2023) with TikTokShop, it’s now YouTube‘s turn (2.53 billion) to launch a live shopping channel. The video platform owned by Alphabet...

26 June 2023

Spain: Inditex, Mango, H&M, Primark, Kiabi and Uniqlo set out to negotiate their own branch collective agreement

Set up early in 2023 as a discreet lobby, Asociación Retail Textil España (ARTE) has recently announced initial discussions with trade unions over the potential for its own...

26 June 2023

Carrefour Banque: “The turnover generated by PASS cardholders is 2.4 times higher than other customers”

Between now and 2026, the Carrefour Group has set up an objective to accelerate the digital transformation of financial services. Orli Hazan, C.E.O. of Carrefour Banque since February 2021...

19 June 2023

[confidential] Vinted Go has processed 100,000 orders in six months

One year after a launch, Vinted shared the figures for Vinted Go with mind Retail at the Deliver conference in Amsterdam. The Vinted Go system, which was designed to re-insource logistics and...

14 June 2023

USA. Victoria’s Secret goes digital with Amazon

While Victoria’s Secret already offers beauty products on Amazon, on June 6, 2023, the company announced that it would also be adding 4,000 new fashion items to the platform, including...

9 June 2023

Reusable dishes: French anti-waste law constraining fast-food chains

On 31st May 2023, France's fast-food retailers had to present action plans to the government for adopting reusable tableware for on-the-spot consumption. While the legislation is not yet binding...

2 June 2023

E-commerce: Walmart reduces plastic and packaging

On June, 2023 Walmart (Q1 2023 sales of US$152.3 billion, up by 7.6%, net margin down to 1% of revenue) announced a program to save 2,000 tons of plastic in the USA this year. For the e-commerce...

2 June 2023

USA. Amazon enters the fissure of paid returns

Since 13th April, Amazon has been testing a new approach to returns. In the U.S., a symbolic charge of US$1 is made for returns made via UPS on condition that an Amazon Fresh, Whole Foods Market...

23 May 2023

Non-food: Lidl expands an online non-food business

Following the Belgian online store launch by Action last week with 150 products (already selling in Netherlands since 2021), Lidl has just launched an e-commerce website in France dedicated to...

23 May 2023

Primark accelerates U.S. expansion to compete with Shein

In the U.S.A., Primark (2022 turnover of €8.9 billion via 408 stores) opened a 17th American store on 20th April in the Walden Galleria mall in Buffalo (New York State). Covering 3,200 sq.m...

17 May 2023

CSR. Albert Heijn tests a price premium based on environmental impact

In the Netherlands, the Albert Heijn chain (part of Ahold Delhaize, 2022 turnover: €87 billion, up 6.9% at constant exchange rates) has been offering a dual price for hot drinks (coffee, oat...

17 May 2023

Peter Pernot-Day, Shein: “With our production model, we have an unsold rate of 10%”

The Singaporean ultra-fast fashion retailer, which is due to be listed on the New York Stock Exchange, is estimated as the world’s third largest fashion retailer. While Shein is accused of forced...

16 May 2023

Leroy Merlin arrives in Senegal with Jumia

On March 22, Leroy Merlin signed an agreement with the pure player Jumia to launch into Senegal with 700 products. Since 2019, 1,500 products of the D.I.Y. chain are already distributed by Jumia...

9 May 2023

D.S.A.: Zalando added to platforms subject to stronger regulations

On Monday 25th April, the European Commission published a list of 19 online services, including 17 “very large online platforms (V.L.O.P.s)”, subject to legal obligations under the...

5 May 2023

China : Alibaba and JD.com spin-offs delight investors

On 30th March 2023, JD.com announced a spin-off of property and industrial units from the core business in order to list these on the Hong Kong Stock Exchange. In the listing documents filed on...

4 May 2023

[Amazon results] Focus on A.I. to revive AWS, a declining source of profitability in Q1

Whilst Amazon's e-commerce business is losing momentum (down by 0.1% year-on-year), the AWS cloud service is recording the slowest growth since 2015. To improve profitability, the tech giant is...

4 May 2023

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Refurbished smartphones: why Largo relies on Speeral automation

The start-up founded by the duo behind Teester and Skeepers is accelerating automation of second-hand product flows. The strategy is to use AI to direct products to high-traffic marketplaces such...

9 December 2025

Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

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Online Advertising: Leroy Merlin and Auchan at the heart of a political controversy

Since November 17, Leroy Merlin has faced controversy after a report from Sleeping Giants, an activist group against online hate speech. The organisation alerted the Adeo group retailer (GMV 2024...

21 November 2025

How Maison 123 generated €420,000 on WhatsApp in 5 months

Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in...

3 December 2025

Laurent Hugou (Les Mousquetaires): “With Diebold’s camera system, shrinkage at self-check-out is reduced by a third”

Shift towards an omnichannel payment service provider, roll-out of mobile payment and Diebold’s computer vision solution for self-checkout, impact of one-click payment on online sales, adoption of...

11 December 2025

Retail media: Marionnaud bets on print with Figaro to boost drive-to-store

According to our sources, Marionnaud’s beauty retailer will expand an advertising unit into 3 new countries in 2026 and is launching another retail media lever in the French key market. The goal...

26 November 2025

Carmila join forces with Unlimitail and JCDecaux to equip 252 malls

On December 9, Carrefour and Carmila signed a partnership with Unlimitail and JCDecaux to create a retail media network combining indoor DOOH and outdoor OOH across their sites in France and...

12 December 2025

Walmart parts ways with C.E.O. after 9-month revenue up by 4.4%

On November 14, the world’s largest retailer, Walmart (revenue 2024: US$681 billion, up by 5.6% at constant rates), announced the departure of C.E.O., Doug McMillon. In office since...

21 November 2025