AI

How are retailers and e-merchants preparing for peak season 2025? With the rise of generative AI engines in customer searches and LLM tools, what are the priorities for Digital and Omnichannel...

30 September 2025

With AI, Rakuten launches its marketplace in Spain at a lower cost

On September 15, 2025, Rakuten (2024 turnover: €13.9 billion, up by 10% year-on-year, with a net loss of €790 million) announced the launch of a marketplace in Spain, the first step in a...

22 September 2025

Logan Kluth, Blue Yonder: “Very soon, we will offer warehousing features tailored to each industry”

Aa Blue Yonder signed another acquisition last month with Optoro's takeover, mind Retail spoke with Logan Kluth, Product Director at Blue Yonder, which specialises in digital demand and...

15 September 2025

Peak season: 74% of Singaporeans rely on AI for holiday shopping

In Singapore (population of 6 million), shoppers are turning en-masse to artificial intelligence for end-of-year shopping. According to The Asian Business Review and data from the U.S. media...

15 September 2025

Frédéric Halley, Sonorcap: “We are going to invest in a company focused on CRM and digital loyalty programmes”

Retail tech put to the test. Frédéric and Guillaume Halley, respectively Venture Capital Investor and Carrefour Franchisee, launched Sonorcap, an investment fund specialising in retail technology...

15 September 2025

E-commerce: Graas AI raises $9 million to accelerate deployment of AI agents

On August 11, Graas AI, a Singapore-based start-up specialising in AI agents for e-commerce operations, raised $9 million in a pre-Series B round led by Tin Men Capital. Founded in 2022 with...

13 August 2025

Customer service: With AI, Saks reduces calls requiring humans by 20%

On August 8, Saks officially launched Sophie, an AI-powered voice and text assistant designed with the U.S. conversational platform NLX and AWS. Since April, customers can ask the AI agent about...

13 August 2025

Conversational agents: Contentsquare acquires Loris AI to strengthen platform

On July 30, French unicorn Contentsquare, a specialist in online user experience, announced a ninth acquisition with the purchase of Loris AI (amount undisclosed). This California-based start-up...

7 August 2025

USA: With AI, Google Chrome summarises customer reviews directly on e-commerce sites

On July 28, Google announced a new feature in the desktop version of the Chrome browser in the US : summaries of online customer reviews generated automatically by artificial intelligence. From an...

1 August 2025

Algorithmic pricing: NRF strongly opposed to price transparency law

While a New York State law requires retailers to disclose use of pricing algorithms, the National Retail Federation is attempting to block this. The world’s largest retail federation claims the...

14 July 2025

Hugues Chanoine, Hygie31: “In a year, our retail media revenue jumped 25% to €1 million”

Expansion of a physical network, e-commerce upgrades, developing retail media, overhaul of digital tools... With little media exposure, the Hygie31 group—which operates 1,519 pharmacies and 5...

27 June 2025

In China, KFC equips managers with an AI voice assistant

In China, on June 20, 2025, Yum China (2024 revenue: US$10.65 billion, 2.5% after a rise of 14.1% in 2023) announced the launch of an AI-integrated voice assistant in several KFC restaurants. As a...

24 June 2025

Daniel Gebler, Picnic: “Like in the Netherlands, we want to launch a reverse logistics service in France and Germany”

As e-commerce retailer Picnic accelerates its logistics robotization with the opening of a third—and largest—automated processing center in Germany, it is also embracing new models. In the...

19 June 2025

Pressured Debenhams signs with Romanian unicorn UiPath to optimise prices

Debt renegotiation, declining sales, margins under pressure: to regain control of a pricing policy, Debenhams is turning to the Romanian automation unicorn and embarking on a shift towards smarter...

12 June 2025

[mind Retail Exclusive] MediaMarkt aims to boost after-sales service performance with AI-enhanced advisors

Behind the scenes of Shoptalk, mind Retail spoke with Henny Steiniger, VP of Customer Experience at MediaMarkt. She revealed her ambitions for the new after-sales chatbot enhanced with generative...

6 June 2025

Veesion secures a €53-million funding and opens a U.S. subsidiary

As shoplifting becomes more prevalent in the retail sector, particularly in the U.S. amid inflation and price increases, Veesion (specialising in AI-powered detection of in-store behaviours) has...

27 May 2025

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How Mobilier de France reduced the share of cheque payments from 80% to 50%

With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...

15 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

From stores to headquarters, Cegid aims to become retail’s first agentic platform

After launching the first pilots of its conversational AI “super app” in stores, Cegid is rolling out new omnichannel modules, including an in-store data acquisition module, conversational AI for...

1 October 2026

From beauty to DIY, Médiaperformances gains traction in Europe with 3 more retail partners

While Mediaperformances, historically focused on FMCG retailers, targets both international expansion and new verticals, CEO Claire Koralewski shared with mind Retail, during NRF Europe, a...

22 September 2026

Most viewed articles of the month on mind Retail

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Retail is going conversational

Conversational interfaces for Longchamp sales assistants powered by Cegid Retail One, fully conversational search at Cocooncenter.com, use of simple prompts to orchestrate product data and content...

2 October 2026

Amazon tightens its grip on e-commerce as it takes on Meta, despite legal setback with Perplexity

By blocking Meta’s Muse agent and taking Perplexity to court, Amazon is seeking to retain control over its customer relationships, data and advertising revenue. However, in the USA, the legal...

29 September 2026