AI

Behind the scenes of Shoptalk, mind Retail spoke with Henny Steiniger, VP of Customer Experience at MediaMarkt. She revealed her ambitions for the new after-sales chatbot enhanced with generative...

6 June 2025

Veesion secures a €53-million funding and opens a U.S. subsidiary

As shoplifting becomes more prevalent in the retail sector, particularly in the U.S. amid inflation and price increases, Veesion (specialising in AI-powered detection of in-store behaviours) has...

27 May 2025

[Amazon results] A strong first quarter, boosted by the anticipation of tariff increases?

On May 1 2025, Amazon published financial results for the first quarter 2025 (to March 31). Sales, at US$155.7 billion, compared with US$143.3 billion a year earlier, rose by 8.6% at constant...

9 May 2025

ChatGPT transitions from a search engine to an e-commerce platform

While denying any affiliation practices, OpenAI is launching a new shopping experience directly within ChatGPT. A search engine connected to the web since October 2024, the platform now includes...

29 April 2025

SaaS Lumi AI raises US$3.7 million in seed funding to simplify access to ERP data

Based in the U.A.E., the start-up Lumi AI raised US$3.7 million in seed funding on March, 25, in a round led by AgFunder, Forum Ventures, Abu Dhabi’s sovereign wealth fund ADQ and the...

9 April 2025

[mind Retail Exclusive] In the process of rolling out Autone in stores, Lancel is testing digital use

After deploying the Autone inventory management solution in France, Lancel premium retailer is preparing to run a pilot on an e-commerce site, mind Retail has learned. Claire Casteig, Retail...

4 April 2025

With points of interest prompt, Amazon creates an AI-generated shopping monitoring tool

On March 26, Amazon (2024 turnover US$638 billion, up by 11% at constant rates) launched ‘interests’ as ‘beta test’. This is a generative AI feature on a mobile application...

31 March 2025

Words from retail leaders: how to prioritise the use of AI in project mode

During the 1-to-1 conference in Monaco, mind Retail asked 5 analysts, retail and e-commerce executives to share their roadmap in terms of using AI in project mode in the coming months. They also...

17 March 2025

Lowe’s and Home Depot are banking on AI to assist customers

In the U.S.A., n°1 and n°2 D.I.Y. retailers, Home Depot and Lowe’s, unveiled their AI assistant a day apart. Home Depot (2024 turnover a US$159.5 billion, up by 4.5% year-on-year via...

10 March 2025

With Vox IA, Covéa visualises – and soon will manage – the customer experience

To gain competitive advantage, insurer Covéa is improving customer experience by developing an AI-powered solution dedicated to analysing customer feedback: Vox IA.

24 February 2025

How ManoMano capitalises on AI to earn sales conversion points

From search results to the catalogue, product recommendations, logistics and advertising, AI infuses all ManoMano teams. Armelle Patault, VP Data of the DIY marketplace, shared results.

13 February 2025

Maisons du Monde sales plummet for 3rd year running

In a French furniture market down by 5.1% to €13.8 billion in 2024 (IPEA), Maisons du Monde (338 stores at the end of 2024) reported annual sales of €1.002 billion on February 4, down...

6 February 2025

[NRF 2025] L’Oréal makes AI a strategic pillar of development in 2025

AI assistant for more engaging online talks, diagnostics, virtual product fitting... On the sidelines of NRF, Béatrice Dautzenberg, Global Beauty Tech Director at L'Oréal, shared with mind Retail...

17 January 2025

[NRF 2025] Raspberry raises US$24 million to put AI at the service of sustainability

Ten months after an initial round of US$4.5 million, American company Raspberry AI secured US$24 million. Thanks to the AI image generation solution, fashion designers can visualise rendering of...

15 January 2025

[NRF 2025] Shopping assistants, forecasting, digital twins: Nvidia unveils the new use cases for AI in retail and supply chain

According to the Managing Director of Retail & CPG at Nvidia, the 2nd largest capitalisation in the U.S.A. after Apple (on January 10, 2025, Editor’s note), the supply chain, computer vision...

10 January 2025

Customer service: Orange and VIPP Interstis rely on AI to boost performance

On November 26, 2024, Orange (sales 2023: €39.7 billion, selling in 26 countries) signed a multi-year agreement with OpenAI to access AI training models. From H1 2025, this will train LLMs...

5 December 2024

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Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII

French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...

5 December 2025

Already in POC, Dialog’s conversational agent shows up in the search bar

Buoyed by a €3.8 million seed round closed in mid‑November 2025, French start‑up Dialog, specialised in AI‑based conversational e‑commerce, is accelerating. Initially placed on product pages, this...

4 December 2025

E‑commerce: How Hive customises free‑delivery thresholds using customer data

With 500 e‑merchant clients, including Embryolisse, Hindbag, Airup, Hygée or Jacks Beauty Line, German logistics provider Hive is capitalising on data to raise e‑commerce conversion via a finely...

2 December 2025

Retail media: Marionnaud bets on print with Figaro to boost drive-to-store

According to our sources, Marionnaud’s beauty retailer will expand an advertising unit into 3 new countries in 2026 and is launching another retail media lever in the French key market. The goal...

26 November 2025

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Carrefour: with 4% of the shares Rodolphe Saadé strengthens governance after the Diniz exit

A page is turning at Carrefour. On November 12, 2025 the Brazilian Diniz family (a shareholder since 2014 through its holding Peninsula) sold the 8% stake. At the same time Rodolphe...

13 November 2025

Carmila accelerates asset sales in Spain and exceeds 2025 targets

On November 17, 2025, the retail property company created by Carrefour, Carmila, announced the sale of 4 non-strategic assets in Spain for €37.3 million, including taxes. These medium-sized...

20 November 2025