Digital and omnichannel

At Eden Park, payment has become a strategic lever serving unified commerce. Currently migrating the PoS to Shopify, the French retailer shared with mind Retail their insights on the adoption of...

5 November 2025

AI search engines: how advertising is entering the conversation

While many retailers spend 80% of their acquisition budget on Google Shopping, monetisation tests are accelerating on ChatGPT, Perplexity and Gemini. How much of the budget will they absorb...

23 October 2025

With Linxo, SoCoo’c digitises payments to support omnichannel strategy

In a kitchen market that is still predominantly physical, SoCoo’c (Mobalpa, Perene, Hygena) is accelerating digital transformation to streamline the customer experience and secure payments. Arnaud...

22 October 2025

The Body Shop returns to the U.S.A. with a 100% digital model

After closing in the U.S.A. in March 2024, The Body Shop (3,000 stores, 60 countries) made a return to the market on October 7 through an exclusively digital operation. The cosmetics retailer...

20 October 2025

Live shopping: Asos moves closer to social commerce to compete with TikTok Shop

After a successful test in August, the British pure player Asos (2024 turnover: 3.7 billion dollars, down by 16% after down by 11% in 2023) launched Asos Live on October 2, a live shopping feature...

20 October 2025

Cosmetics: How start-up Aiso multiplied by 5 the visibility of U.S. brand Particle on ChatGPT

Since March 2025, Israeli start-up Aiso has been working with the U.S. online brand Particle, a specialist in men’s cosmetics, to strengthen visibility on ChatGPT. In 6 months, impressions have...

13 October 2025

How Ikea France optimises store management control with AI

In a context of declining sales for Ikea France, down by 3.6% in 2024, Christophe Cadic, Digital Director, presented the Good Practices Assistant during the Hubforum. Dedicated to Management...

13 October 2025

[mind Exclusive] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates

While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries...

9 October 2025

[mind Exclusive] Prolong signs Mellow Yellow and expands into new verticals

A competitor of Save Your Wardrobe, the start-up Prolong, which focuses on returns, warranty, repair, and after-sales service, announced the signing of Mellow Yellow footwear retailer, a jewellery...

3 October 2025

Intersport invests €40 million in automating a mega-warehouse with TGW

On October 1, 2025, Intersport inaugurated a new automated warehouse in the French Eastern region (Plaine de l’Ain). Expanded to 82,000 sq.m and fully financed by the cooperative with a €40...

3 October 2025

Peak season 2025: From generative AI to conversion, the innovative strategies of Galeries Lafayette, La Grande Récré, Boozt and Blissim

How are retailers and e-merchants preparing for peak season 2025? With the rise of generative AI engines in customer searches and LLM tools, what are the priorities for Digital and Omnichannel...

30 September 2025

Amazon closes Fresh stores in the U.K. and reorganises food retail business

Less than 4 years after opening a first Amazon Fresh store in the UK, the group (Q2 2025 revenue: US$168 billion, up by 13.3%) announced on September 23 the closure of 14 British Fresh stores and...

30 September 2025

With AI, Rakuten launches its marketplace in Spain at a lower cost

On September 15, 2025, Rakuten (2024 turnover: €13.9 billion, up by 10% year-on-year, with a net loss of €790 million) announced the launch of a marketplace in Spain, the first step in a...

22 September 2025

[mind Info] Cegid signs 3 new retailers and accelerates voice AI development

Buoyed by strong sales momentum, Cegid revealed to mind Retail the identities of three new retail clients and the features of Cegid Pulse, a “super app” for sales assistants expected in 2026. By...

22 September 2025

Peak season: 74% of Singaporeans rely on AI for holiday shopping

In Singapore (population of 6 million), shoppers are turning en-masse to artificial intelligence for end-of-year shopping. According to The Asian Business Review and data from the U.S. media...

15 September 2025

Generative AI: following Walmart and Carrefour, Albertsons launches customer chatbot

On September 10, 2025, Albertsons, the 5th largest grocery retailer in the U.S.A. (2024 turnover: US$80.4 billion, up by 2% on a like-for-like basis excluding petrol) unveiled ‘Ask...

15 September 2025

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Aroma-Zone and Najar reveal the behind-the-scenes of a strategic partnership

As the adoption of AI results in increasing cost volatility for companies, mind Retail spoke in Monaco with Christelle Glaszer, Manager of Indirect Purchases at Aroma-Zone natural beauty retailer...

13 March 2026

After-sales service: Prolong aims to become the OS of repair and adds 3 luxury brands

Signing of three high-end clients, launch of a maintenance passport, imminent Seed funding round and cloud migration project in China… At a 1-to-1 conference in Monaco, the Founder of Prolong...

12 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

While the leader in electronic labels, Vusion exceeded €1.47 billion in revenue in 2025, rival Hanshow is stepping up a global offensive, winning a strategic account in the U.K. and a new POC for...

27 February 2026

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Electronic labels: Hanshow accelerates breakthrough and signs with a leading British retailer

27 February 2026

Conflicts in the Middle East: what impact on the supply chain and European retail?

With US and Israeli strikes on Iran triggering a major crisis on February 28, 2026, retailers already have to face the closure of strategic trade routes, rising freight costs and import...

5 March 2026

Regulatory: With 200,000 Digital Product Passports issued, Darty scales up

While the European Commission is set to vote on delegated acts to specify requirements for home appliances, Darty is accelerating a Digital Product Passport (DPP) push by integrating new products...

11 March 2026

Following a complaint from the FTC, Walmart agrees to pay US$100 million to Spark delivery drivers

On February 26, 2026, Walmart (2025 revenue: US$713.2 billion, up by 5.1% at constant rates) agreed to pay US$100 million in response to allegations of misleading compensation to delivery drivers...

4 March 2026

Agentic commerce : After Stripe, Mirakl partners with JPMorgan Payments

On March 10, 2026, Mirakl and JPMorgan Payments (JPMP) unveiled a partnership to deploy agentic commerce by combining the Mirakl Nexus agentic orchestration platform with the U.S. bank’s...

16 March 2026

Online authentification : Prelude expands a “message free” solution globally

A competitor to Twilio, Vonage and Plivo, the French startup Prelude, which has 75 retail clients, is actively deploying Prelude Zero, an authentication method that requires no message delivery...

13 March 2026