Digital and omnichannel

According to our information, beauty retailer Douglas is about to launch “Anna” in Germany, a conversational AI chatbot both on the app and website. Eager to enhance online conversion, it aims to...

11 June 2026

Rik Strubel, Douglas: “Traffic from LLMs converts 25% better than traditional web traffic”

For the European beauty retailer Douglas (2025 revenue: €4.58 billion, up by 3.5%), with one-third of online sales, traffic coming from LLM is becoming increasingly important, with differences by...

11 June 2026

E-commerce : Carter-Cash rolls out Alma’s BNPL service

A subsidiary of the Mobivia group, discount automotive spare parts retailer Carter-Cash (100 stores, 2025 revenue undisclosed), which generates less than 10% of revenue online, is multiplying...

5 June 2026

Alexandre Douchez, Carter-Cash (Mobivia): “The volume of customer service contacts has more than doubled in a year”

In the automotive sector, where purchasing can be anxiety-inducing for shoppers, Carter-Cash (a Mobivia subsidiary) is multiplying initiatives to strengthen customer trust and ease purchasing...

5 June 2026

Alexandre Chaumien, Shopify: “Traffic generated by AI searches on Catalog converts twice as much as traffic from traditional AI searches”

As shopping shifts from “scrolling”, filters and keyword-based searches towards a more conversational and intent-driven mode, mind Retail spoke with Alexandre Chaumien, Shopify's Head of Revenue...

26 May 2026

Pierre Demoures, Vusion: “Bluetooth will become our standard protocol and will be integrated into all our developments”

Faced with the rise of in-store picking for online orders, Vusion (formerly SES-imagotag) is accelerating the digitalisation of physical stores. Driven by the launch of a Bluetooth (BLE) protocol...

22 May 2026

With Everlane’s takeover, Shein makes a forced omnichannel shift

While its 2025 financial landing is not public yet - it used to be released in February so far - Shein is taking over U.S. retailer Everlane. The fast fashion brand aims to improve a brand image...

21 May 2026

Live Sports: Amazon bets on ultra-personalized advertising

While Amazon’s advertising business accelerated in Q1 2026, the pure-player unveiled Dynamic TV Creative at the 2026 Upfronts, an interactive and dynamic advertising solution designed for live...

18 May 2026

Financial results of the world’s largest food and fashion retailers

Revenue, net profit, margin rates, share of online sales, stock market capitalisation… Every year, mind Retail analyses the main financial indicators of the world’s largest grocery and fashion...

18 May 2026

Food barometer 2026: Walmart takes the lead in the global grocery e-commerce battle

Despite sustained growth for most grocery retailers in 2025, margins tightened and the hierarchy has reshuffled, favouring the most omnichannel and diversified companies, such as Walmart, Ahold...

16 May 2026

The Home Depot bets on Reddit and Pinterest to enrich a retail media offering

As consumers currently use large AI models for product discovery and recommendations - and not to buy - the media network of The Home Depot signed 2 unprecedented agreements with Reddit and...

13 May 2026

Oh My Cream launches photo diagnosis and AI agent to enhance a shopper experience

As Oh My cream has launched the Dialog AI agent in 2 countries, the beauty retailer wants to break traditional e-commerce patterns, still structured in categories, filters and product pages...

5 May 2026

Mastering the cost of AI

With AI models, the technological barrier has collapsed for many transformation projects. After a phase of industrialising content generation projects, the priority is now ROI, alongside the...

5 May 2026

AI in retail: priority shifts on ROI management and FinOps rigour

While the technological barrier has collapsed for many transformation projects in the retail sector due to AI models, mind Retail has investigated FinOps challenges. What are the best practices...

29 April 2026

How Coopérative U strengthened local roots and combined brand content, research and video with 366

Advised by Heroiks media agency Heroiks, French grocery retailer Coopérative U chose 366 to produce a bespoke study and media plan to communicate a cooperative status as part of a brand...

27 April 2026

OMS : Fnac-Darty chooses Fluent Commerce

Already active in the USA but also in Europe with clients such as JD Sports, L’Oréal and LVMH, the Australian editor of Order Management Systems Fluent Commerce said on April 21...

27 April 2026

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Julien Cailleau, Oney: “With 3 retailers, we are testing the use of Valiuz data to streamline financing approvals”

Against a backdrop of growing pressure on household budgets, the European CCD2 Directive coming into force and a new legal framework for assisted purchasing journeys, Oney is stepping up an...

29 October 2026

Advantail signs with Formality to streamline commercial lease management

Amid an ownership shake-up following its acquisition by Evoriel, shopping centre operator Advantail has signed with Formality to digitise the management of commercial leases and contracts across...

23 October 2026

How Mobilier de France reduced the share of cheque payments from 80% to 50%

With an average basket of €3,500 and a payment journey that includes a financial deposit at the time of ordering, Mobilier de France shares with mind Retail its assessment of the rollout of...

15 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

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Eric Meulien, Al Futtaim: “The next step in our roadmap is to replace the in-store POS system”

Operating in 18 countries and managing brands such as Ikea, Zara and Marks & Spencer, Emirati group Al-Futtaim (2025 revenue: US$9.7 billion, up by 6%) has a unique vantage point from which to...

12 October 2026

Marketplaces: How Orange and Virgin Australia reinvent their value creation models

Looking to turn their audience into a commercial platform without having to carry the risk of holding stock, new verticals are entering the marketplace space, with new models designed to enhance...

8 October 2026

How Maison A.Constant built a unified customer database with n8n

Eager to bring together customer data and improve data accuracy, jewellery and watch retailer Maison A.Constant built its own Single Customer Repository (SCR) using n8n, an orchestration platform...

7 October 2026

Cashback: Younited secures an exclusive contract with Bouygues Telecom

Following Orange and the launch of a marketplace, Bouygues Telecom is strengthening a customer loyalty strategy by focusing on purchasing power with a new cashback offer. For French fintech...

16 October 2026